Yes, the Sprint HTC One has a SIM card, and, yes, it's a global roamer
- so does this phone works straight away with international GSM SIMs without having to contact Sprint for unlocking? ( Like the newer verizon phones )04-21-2013 01:21 PMLike 0
- somdave2005 likes this.04-21-2013 02:20 PMLike 1
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Sent from my EVO using Tapatalk 204-21-2013 10:46 PMLike 0 -
Sent from the Beast that is Galaxy Note 204-21-2013 10:49 PMLike 0 - I am a Sprint Product Ambassador supporting the launch of the One and am here to help.
The device is worldmode and supports overseas int'l roaming frequencies, it does not work on GSM/HSPA/UTMS freqiencies domestically so it can't be used on ATT or TMo. It's mentioned briefly in the press release:
Sprint Newsroom | Sprint to Launch the New HTC One on April 19; Pre-Order Begins April 5
"Additionally, HTC One boasts a 4.7-inch, full-HD 1080p display, 1.7GHz quad-core processor, international roaming capabilities and Near Field Communications (NFC)."
Sprint Worldwide Care is the group you need to call to help you unlock the device.
1-888-226-7212, option 2
They should know exactly what to do. If the rep can't help you, let them know that they should have access to an internal knowledge base that has an article about how to unlock a device for international use with a 3rd party SIM. Searching the DB for some of those keywords should get them where they need to go.
If you have any questions please let me know.04-22-2013 05:49 PMLike 16 - Awesome. I think that seals the deal for me. HTC One, come to papa!
Sent from my Nexus 7 using Tapatalk HD04-22-2013 10:26 PMLike 0 - I'm really stupid when it comes to this stuff (international roaming) but how does that actually work? I call Sprint, get it unlocked, and then I can use a SIM in a different country to access their networks? How much will that cost me? Will I have to get an international plan for Sprint? I'm so confused.
I'm headed to Hong Kong and Tokyo next month and it would be useful to know this I guess.04-22-2013 11:51 PMLike 0 - I am a Sprint Product Ambassador supporting the launch of the One and am here to help.
Sprint Worldwide Care is the group you need to call to help you unlock the device.
1-888-226-7212, option 2
they should know exactly what to do. If the rep can't help you, let them know that they should have access to an internal knowledge base that has an article about how to unlock a device for international use with a 3rd party SIM. Searching the DB for some of those keywords should get them where they need to go.
If you have any questions please let me know.
Thursday, April 25, 2013, 11:49 AM
I am on the phone with them now...rep pulled up notice that the phone IS available for unlocking...but must be on the account for 90 days. I paid out of contract retail for mine, so she is checking with supervisor now to see how they get around that.....
OK... came back and again said the 90 day requirement was keeping her system from allowing her to unlock..
About to get supervisor on the line with me to try and get it done..
Thursday, April 25, 2013, 11:53 AM
Supervisor (Andrea) refused to unlock "at LEAST until it has been on the system for 90 days...and in fact usually we require that you have a new two year agreement and be 90 days into it before we will unlock." I explained I am a 13+ year sprint customer 4 lines, paid retail for this phone and it is activated on my existing contract. "I understand sir, but we are not unlocking this for at least 90 days, and might still require that you had a new 2 year agreement".
Crazy, no?somdave2005 and kct1975 like this.04-25-2013 12:56 PMLike 2 - Well if that is true than that is very very sad.
There is no reason why they should not unlock the phone right away.
Especially if you paid full price.somdave2005 likes this.04-25-2013 04:37 PMLike 1 - This is a major deal for me...I bought a Wildfire and had it unlocked just to have something to travel with overseas. But it of course has none of my apps etc..
Thursday, April 25, 2013, 11:49 AM
I am on the phone with them now...rep pulled up notice that the phone IS available for unlocking...but must be on the account for 90 days. I paid out of contract retail for mine, so she is checking with supervisor now to see how they get around that.....
OK... came back and again said the 90 day requirement was keeping her system from allowing her to unlock..
About to get supervisor on the line with me to try and get it done..
Thursday, April 25, 2013, 11:53 AM
Supervisor (Andrea) refused to unlock "at LEAST until it has been on the system for 90 days...and in fact usually we require that you have a new two year agreement and be 90 days into it before we will unlock." I explained I am a 13+ year sprint customer 4 lines, paid retail for this phone and it is activated on my existing contract. "I understand sir, but we are not unlocking this for at least 90 days, and might still require that you had a new 2 year agreement".
Crazy, no?04-26-2013 02:22 AMLike 0 - This is a major deal for me...I bought a Wildfire and had it unlocked just to have something to travel with overseas. But it of course has none of my apps etc..
Thursday, April 25, 2013, 11:49 AM
I am on the phone with them now...rep pulled up notice that the phone IS available for unlocking...but must be on the account for 90 days. I paid out of contract retail for mine, so she is checking with supervisor now to see how they get around that.....
OK... came back and again said the 90 day requirement was keeping her system from allowing her to unlock..
About to get supervisor on the line with me to try and get it done..
Thursday, April 25, 2013, 11:53 AM
Supervisor (Andrea) refused to unlock "at LEAST until it has been on the system for 90 days...and in fact usually we require that you have a new two year agreement and be 90 days into it before we will unlock." I explained I am a 13+ year sprint customer 4 lines, paid retail for this phone and it is activated on my existing contract. "I understand sir, but we are not unlocking this for at least 90 days, and might still require that you had a new 2 year agreement".
Crazy, no?
That IS a huge deal. Why do they make you wait for 90 days when you are a long time Sprint customer and paid for the phone out of pocket? I don't like the sound of this. I'm going to hold off buying a new phone until I hear more about this. Keep us up to date.04-26-2013 03:59 PMLike 0 - Hello
I work with mattvalenz and have more information on this. HTC ONE is a global phone where, once unlocked, you can roam internationally by swapping Sprint's SIM with a local carrier abroad. However, the phone is SIM LOCKED out of the box. It will not work on US GSM carriers like AT&T or T-Mobile, etc. You need to call Sprint International at (888) 226-7212 and request unlock. You must have the phone activated on your account for at least 90 days and your account must be in good standing in order to qualify. Please ask the International department for more details.
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the 90 days is to prevent fraud and it also complies with the federal and state laws.doc31 likes this.04-26-2013 04:16 PMLike 1 - Hello
I work with mattvalenz and have more information on this. HTC ONE is a global phone where, once unlocked, you can roam internationally by swapping Sprint's SIM with a local carrier abroad. However, the phone is SIM LOCKED out of the box. It will not work on US GSM carriers like AT&T or T-Mobile, etc. You need to call Sprint International at (888) 226-7212 and request unlock. You must have the phone activated on your account for at least 90 days and your account must be in good standing in order to qualify. Please ask the International department for more details.
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the 90 days is to prevent fraud and it also complies with the federal and state laws.04-26-2013 06:50 PMLike 0 - I upgraded to the HTC One based on MattValenz' post. Mistake to upgrade in a hurry based on a forum post I guess.
Sprint's story has changed once again - now they claim they have "no ability to unlock the phone for 90 days". The supervisor I spoke with said its not a policy - they (suddenly) simply don't have the ability. I referenced this post on AndroidCentral - he basically said Mattvalenz is wrong - they do not have any ability. Sounded like a robot while he recited that - almost as if it was in his latest script that came from higher up.
So I asked him what changes in 90 days? He said he will (magically I suppose?) have the ability in 90 days.
kams01 - if you are a Sprint employee and if anybody at Sprint cares - its these little customer interactions that keep you in third place and struggling for survival.
The sole reason I bought this phone was to not have to carry another device when I travel internationally. And the device has the technology to do it, but Sprint management has decided to inconvenience customers like me once again.
I'd be very interested in what federal and state laws you cite that would be broken. The DMCA ruling you are probably referring to may make it illegal for an end consumer to unlock the device, but Sprint can do it as soon as you walk out of the store, at its discretion. Sprint simply decided on an arbitrary 90 days.
Between you and the Sprint call center - there is not a whole lot of credibility to your excuses. It is more likely that some asinine executive in Overland Park HQ decided that you might lose a few dollars in international roaming charges if too many devices are unlocked, and that's why Sprint did an about face. Some honesty about this would do more to restore Sprint's credibility than citing laws that do not exist.04-26-2013 07:02 PMLike 3 - I'm still curious what reposonse you will get by emailing Dan's office. Have you done that yet? Might as well go straight to the top. Just this week Dan stated one of his goals was to retain customers. This policy does not seem to be in alignment with that goal. You don't retain customers by alienating them.04-26-2013 11:11 PMLike 0
- I'm still curious what reposonse you will get by emailing Dan's office. Have you done that yet? Might as well go straight to the top. Just this week Dan stated one of his goals was to retain customers. This policy does not seem to be in alignment with that goal. You don't retain customers by alienating them.04-29-2013 02:39 PMLike 0
- Hey guys, just wanted to let everyone know I was able to have my One unlock. I admit it I don't really have a issue with Sprint 90 day rule but I wanted to see how much I could push there CS so I received the standard reply on first request and then I requested it be moved higher up for review which it was. I took about 4 day until they contacted me today agreeing to unlock it.05-01-2013 01:53 PMLike 0
- It wasn't easy, but I got them to finally "unlocked" my HTC One for international use. It took several phone calls and multiple chat sessions. However, there is a catch. When they emailed me the instructions on how to unlock the HTC One on my side, the email read "This email is intended to confirm that Sprint has successfully submitted the request to unlock the device to Apple. Within 4 hours please follow the steps in the Apple support article below to complete the unlock." Apple!?!?!?!? I called back and the rep said he sent that form email by mistake and there are no steps required on my side So apparently, the phone is unlocked and no update or code has to be applied on the phone itself?? That doesn't sound right. So I'm out of options as I will be in Italy next week. So I will know then if my phone is truly unlocked. Does anyone know if there is a way to verify my phone is unlocked before I'm out of the country?
doc31 - Did anything happen on your phone when they unlocked it? Did they make you enter any code or something?05-01-2013 05:17 PMLike 0 - It wasn't easy, but I got them to finally "unlocked" my HTC One for international use. It took several phone calls and multiple chat sessions. However, there is a catch. When they emailed me the instructions on how to unlock the HTC One on my side, the email read "This email is intended to confirm that Sprint has successfully submitted the request to unlock the device to Apple. Within 4 hours please follow the steps in the Apple support article below to complete the unlock." Apple!?!?!?!? I called back and the rep said he sent that form email by mistake and there are no steps required on my side So apparently, the phone is unlocked and no update or code has to be applied on the phone itself?? That doesn't sound right. So I'm out of options as I will be in Italy next week. So I will know then if my phone is truly unlocked. Does anyone know if there is a way to verify my phone is unlocked before I'm out of the country?
doc31 - Did anything happen on your phone when they unlocked it? Did they make you enter any code or something?05-01-2013 08:20 PMLike 0
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Yes, the Sprint HTC One has a SIM card, and, yes, it's a global roamer
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