10-16-2015 02:28 AM
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  1. ohseedee's Avatar
    I called them back and the rep I got said its impossible to unlock the phone until 90 days have passed. He even got a supervisor. He said the 5 different reps I talked to before must have thought I had an iphone and there is no way anyone can unlock an HTC One until 90 days.

    I called again 30 min later and got another guy that said they never pushed out the PRL update. After 15 min, he pushed out the update and my phone did indeed get updated. I will be trying an international sim early next week. If Sprint actually managed to get this thing unlocked and it works it will be a shock. I will be bringing an old crappy phone I got in the UK as a backup.
    05-01-2013 09:19 PM
  2. lafester's Avatar
    If its just a prl update perhaps we can extract it and post it up for everyone to use.
    05-03-2013 09:30 PM
  3. ohseedee's Avatar
    If its just a prl update perhaps we can extract it and post it up for everyone to use.
    From what I've read from other forums, the PRL doesn't do anything. I'm certain, Sprint is full of it and just wasting everyone's time. I'm going out of the country and I don't even plan on buying a sim anymore to use in my "unlocked" HTC One. If it was not for unlimited data I would not even bother with the pain that is being a Sprint customer.
    05-03-2013 11:57 PM
  4. krlospur's Avatar
    hi friend.. i read all the comment in these forum.. and im confused..
    i want to buy a htc one from sprint.. but its not for usa carrier its for a parent on mexico .. the carrier is TELCEL..
    anyone knows if i buy a sprint htc one... work on telcel mexico?? please i need help!
    05-05-2013 04:49 AM
  5. krlospur's Avatar
    HI do you know?? if the HTC ONE OF SPRINT WORK ON MEXICO>???? TELCEL MEXICO???
    please i need HELP!
    Will throw up a video tomorrow ... Tried three SIMs ...

    AT&T definitely didn't work. Not even an option to enter a PIN.
    Had a couple old Movistar and Vodafone SIMs laying around. One immediately asked for a PIN, the other didn't. Not sure why -- haven't used many SIM-locked phones overseas.
    Can anyone shed some light on that for me?
    05-05-2013 01:03 PM
  6. krlospur's Avatar
    HI do you know if the SPRINT HTC ONE.. WORK ON MEXICO>>> TELCEL MEXICO??

    i need help PLEASE!!
    Yes they have the design and the photon where unlocked foe use over seas because they had sim cards. I had the design and all I had to do is put another sim and it works it's going to be the same with the one and the s4 they just won't work on a gsm network here I the states.

    Sent from my EVO using Tapatalk 2
    05-05-2013 01:05 PM
  7. bmwboyer's Avatar
    Just activated My sprint phone samsung Galaxy S4 .. yes it does have a sim card.. and the helpful lady said I could unlock it when I'm traveling out of country.. Phone is awesome by the way.. paid only 150..! how can I complain?
    05-06-2013 02:38 PM
  8. cdaniel76's Avatar
    Just FYI, this is what your phone will say if you remove the SIM while the phone is turned on:

    05-07-2013 08:27 AM
  9. michaelp68's Avatar
    Having been a long time Sprint customer, I'm trying to understand the SIM card thing as it's all new to me.

    I currently have a Motorola Photon but never used it internationally. I expect to upgrade to the HTC One in a few weeks, and I'm traveling out of the country a month after, so I'm starting to pay attention to this.

    Someone please guide me through this.

    If I understand correctly, the SIM card that comes in the HTC One allows me to use Sprints 4G LTE (assuming I'm actually in an area that has it).

    If I contact Sprint and have them "unlock" my phone, then the existing SIM card will also allow my phone to work internationally with Sprint's roaming rates?

    Or, I could purchase a SIM card at my destination, replace the existing SIM card, and then I'll be able to make calls at that destination on their local network with less costly rates?
    - The SIM card at the destination is prepaid for a certain amount?
    - Does Sprint need to unlock my phone for international use for me to use a different SIM card at my destination?
    - What about data and texting? How does that fit in? In other words, does the SIM card purchased at the destination only work for phone calls or also for data/texting?

    Many thanks for any input.
    05-09-2013 11:30 AM
  10. eddieoz's Avatar
    You are correct. When the HTC One is unlocked you can get a prepaid sim card for voice and/or data to use in the country you're visiting. Currenty I'm in the Caribbean using a prepaid sim card in an unlocked T-mobile phone for data and voice. I'm hoping to sign a new 2 year agreement with my Sprint plan back in the states when I go back in a month and get the HTC One phone to use when I come back to the islands. I'm worried about this 90-day requirement before unlocking that I'm reading on this forum. Apparently most people were told about the 90-day requirement when they called customer service but some were able to successfully have their phone unlocked on subsequent calls.
    05-09-2013 05:03 PM
  11. rossum's Avatar
    I just got an HTC one (which needs to be replaced because the SMS doesn't work, but that's another story), and am leaving on an international trip on a few days.

    If they DO unlock it, is there a way I can verify that it's actually unlocked by looking at the settings? I don't have an international SIM that will fit in it to check it with.
    off likes this.
    05-11-2013 06:09 PM
  12. BrokenR1's Avatar
    I'm STILL on the TP2. It never needed unlocking to use overseas which I love. However it's slowness is getting to me as it gets buggier and buggier in its old age. I'm looking at either preferably the S4 or the One if either are indeed worldwide. Very interested in hearing from others who have actually tested it overseas with 3rd party SIMs.
    05-14-2013 05:23 AM
  13. rossum's Avatar
    Sprint is now officially the worst company ever in my book.

    I was sold an HTC One by a rep who said there would be no problem in unlocking it so I could use a French SIM card, because I was an established customer.

    International says they can't unlock it because all phones MUST be attached to a phone number for over 90 days before the system allows them to unlock them. No exceptions. The only way this can be overriden is by a "back office" which they can send requests to but which no one can call or email. This "back office" makes a decision based on unknown criteria and if they deny the request they will not reveal the basis for their decision.

    Sure enough even though I'm a 10+ year Sprint customer with a great payment record and no outstanding bills, the "back office" denied the request.

    After this happened, I read on xda developers that Sprint's "unlock" for this phone actually doesn't work: one person who went to Italy after their phone was unlocked found that the Italian SIM cards did not work and that a "SIM Locked" message still appeared.

    So if you are traveling internationally DO NOT BUY THIS PHONE FROM SPRINT.
    05-14-2013 09:50 AM
  14. Puzzlegal's Avatar
    This is a major deal for me...I bought a Wildfire and had it unlocked just to have something to travel with overseas. But it of course has none of my apps etc..

    Thursday, April 25, 2013, 11:49 AM
    I am on the phone with them now...rep pulled up notice that the phone IS available for unlocking...but must be on the account for 90 days. I paid out of contract retail for mine, so she is checking with supervisor now to see how they get around that.....
    OK... came back and again said the 90 day requirement was keeping her system from allowing her to unlock..
    About to get supervisor on the line with me to try and get it done..

    Thursday, April 25, 2013, 11:53 AM
    Supervisor (Andrea) refused to unlock "at LEAST until it has been on the system for 90 days...and in fact usually we require that you have a new two year agreement and be 90 days into it before we will unlock." I explained I am a 13+ year sprint customer 4 lines, paid retail for this phone and it is activated on my existing contract. "I understand sir, but we are not unlocking this for at least 90 days, and might still require that you had a new 2 year agreement".
    Crazy, no?
    Sprint is now officially the worst company ever in my book.

    I was sold an HTC One by a rep who said there would be no problem in unlocking it so I could use a French SIM card, because I was an established customer.

    International says they can't unlock it because all phones MUST be attached to a phone number for over 90 days before the system allows them to unlock them. No exceptions. The only way this can be overriden is by a "back office" which they can send requests to but which no one can call or email. This "back office" makes a decision based on unknown criteria and if they deny the request they will not reveal the basis for their decision.

    Sure enough even though I'm a 10+ year Sprint customer with a great payment record and no outstanding bills, the "back office" denied the request.

    After this happened, I read on xda developers that Sprint's "unlock" for this phone actually doesn't work: one person who went to Italy after their phone was unlocked found that the Italian SIM cards did not work and that a "SIM Locked" message still appeared.

    So if you are traveling internationally DO NOT BUY THIS PHONE FROM SPRINT.
    Hmmm,maybe I shouldn't buy this phone.

    I have a photon, which didn't need to be unlocked, it worked with international SIMs out of the box. It seems quite bizarre that Sprint has changed its policy. I hope to go to London in a few weeks. I certainly won't buy this phone before that!!

    And honestly, I have better things to do than spend hours arguing with customer service.
    05-14-2013 09:21 PM
  15. achacon77's Avatar
    I know this may not have anything to do w/the title but I'm wondering, why do developer phones like the HTC One developer and the new Samsung S4 android phone always release on gsm networks and not cdma? Or at least initially? Thanks in advance.
    05-16-2013 11:45 PM
  16. Heyu415's Avatar
    From my prior phones (htc touch pro & motorola photon) with Sprint that have sim cards. You can put any sim cards in from the country you are visiting and it will work. I didn't have to call Sprint to have it unlock. Sprint said the phones will work only with Sprint sim cards only which is NOT true. I travel alot for work and have confirmed this. I just buy the local sim card and use their pay as you go plans. Country I've been to. Vietnam, Japan, GB, Germany and Australia. You just need to switch from CDMA to GSM in the phone once you pop in the sim card. You can leave the sim card in once your back in the USA. You just need to switch back to CDMA mode in the US.
    05-24-2013 04:25 AM
  17. letmeputdatipin's Avatar
    How can I remove my SIM card, it's like they welded this thing to the phone? Any ideas, don't want to break anything!
    05-26-2013 03:15 PM
  18. fraslin's Avatar
    How can I remove my SIM card, it's like they welded this thing to the phone? Any ideas, don't want to break anything!
    I used a pin and yes you have to push harder than you think you should.
    05-28-2013 09:32 AM
  19. surajanantg's Avatar
    i have a htc one sprint "not a contract" can it be converted to gsm by any chance. If yes please suggest me. I live in India i got thIs phone from USA.

    Thank you.
    05-31-2013 11:02 AM
  20. rossum's Avatar
    From my prior phones (htc touch pro & motorola photon) with Sprint that have sim cards. You can put any sim cards in from the country you are visiting and it will work.
    This is not true of the Sprint HTC One. If you put in a non-Sprint SIM card, the phone displays a "SIM Locked" message in the notification area and will not use the SIM.
    06-03-2013 02:55 PM
  21. rossum's Avatar
    Just a follow-up to my previous posts here:

    I finally did get Sprint to agree to unlock my HTC One. They sent me an email saying that the phone was approved for unlocking and I should restart it. I did so, and it downloaded a PRL update.

    After the PRL update, I installed a Spanish SIM card I happen to have and the phone still said SIM Locked. I called Sprint back and they said it was unlocked. I called HTC Tech support and talked to a 2nd level technician and he confirmed that if the phone says "SIM Locked" it's not unlocked.

    After going back and forth with Sprint and HTC on this, I returned the phone to Sprint for a refund.

    TL/DR:
    Sprint is apparently unable to unlock the HTC One currently, and when they think they have unlocked it, it's still locked.
    06-03-2013 02:59 PM
  22. SomeWhoCallMeTim's Avatar
    I'm pretty sure some folks in Sprint have now figured out how to unlock the phones correctly from posts in other forums. I believe that you luck may still vary depending upon who you talk to in the international group...but I have seen reports of phones being unlocked and people no longer getting the SIM Locked message in the last week or so.
    06-12-2013 02:28 PM
  23. smittygam's Avatar
    I'm pretty sure some folks in Sprint have now figured out how to unlock the phones correctly from posts in other forums. I believe that you luck may still vary depending upon who you talk to in the international group...but I have seen reports of phones being unlocked and people no longer getting the SIM Locked message in the last week or so.
    I haven't seen any other forums where people have had success. Think you could point me in the right direction? I'm headed to Guatemala, next week and having this taken care of would be very helpful.

    Sent from my HTCONE using Tapatalk 4 Beta
    06-16-2013 03:30 AM
  24. Puzzlegal's Avatar
    I haven't seen any other forums where people have had success. Think you could point me in the right direction? I'm headed to Guatemala, next week and having this taken care of would be very helpful.

    Sent from my HTCONE using Tapatalk 4 Beta
    Wow, definitely not buying this phone. I wonder if it's a problem with all Sprint phones these days, or just this one.
    06-17-2013 08:22 PM
  25. Javier Piedrasanta's Avatar
    I haven't seen any other forums where people have had success. Think you could point me in the right direction? I'm headed to Guatemala, next week and having this taken care of would be very helpful.
    I am in Guatemala now, a couple of weeks ago I bought a HTC ONE on ebay and I can not make it work in Guatemala on GSM/3G networks.
    I'm thinking of selling it to someone who can use it back on Sprint USA.
    I mean, if you're interested in another Sprint HTC One, hehehe.
    06-22-2013 01:14 AM
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