1. ffejjj's Avatar
    So like many of you Htc One owners i am having issues with my speaker. Bought my One in June and the top speaker is now un-usable which means i can only use speaker phone for calls. I have had the Evo, Evo lte and now the one and each one of them the speakers have died on. To top it off i dont have insurance on it. A good question is why keep buying Htc if i always have issues??? I ask myself the same question... The answer is (at least for me) there is just so much i like about htc and the One is no exception. I love the metal body and to my eyes the lcd screen is matched by none. The biggest of all though is the camera. Sure there are better but the features are what have me. Love the fact that i can snap a few photo's and Zoe combinations and make a quick highlight real. Use it a lot too...

    So my question is (i have several) has anyone checked into the htc warranty about so many speakers failing and have you had any luck getting them to fix it?

    I have only had htc phones since the hero and like i mentioned i really like the lcd screen on the One. The clearer brighter whites are more important to me than darker blacks. I always use ADW.ex launcher so skins are not a big factor when considering a new phone. So i'm at a loss on what to do if warranty is not an option

    Re buy another One (with insurance) seeing as i love the phone or venture out and try another brand. I've narrowed it to these

    Moto X
    Nexus 5

    Any advise would be great. Thanks everyone
    11-24-2013 03:52 PM
  2. anon(5928073)'s Avatar
    Insane that the speakers have died on you before like that. I have never had that issue. On any phone. HTC makes great phones, but there are always a couple duds out there!

    You have an awesome list of phones there to choose from, I honestly would recommend the Nexus 5. You get the biggest bang for your buck and the most guaranteed updates. The phone is a massive upgrade from the Nexus 4 and I see no issue with it as of now.

    I unfortunately can only tell you to contact HTC about the issue. Tell them that you've been a loyal customer and maybe they'll come around. Worth a try right?
    ffejjj and kct1975 like this.
    11-24-2013 04:03 PM
  3. ram1220's Avatar
    I have read in this forum of another user that sent their phone back to HTC due to a bad speaker. He/she said it was fixed no questions asked. I totally agree with you about HTC phones. I love them. I've had my One for a month and a half and except for the camera taking lousy, blurry pictures I love my One. And I came from the HTC Hero
    ffejjj likes this.
    11-24-2013 04:17 PM
  4. ffejjj's Avatar
    Yea I would really like to keep the One. I'm hoping they stand behind it and fix the issue

    Sent from my HTCONE using AC Forums mobile app
    11-24-2013 04:36 PM
  5. Paul627g's Avatar
    I think the biggest problem is the dual front speakers with Beats Audio just sound so incredible the you naturally want to crank it up.

    I keep telling myself remember those are still tiny speakers that will blow if you crank them up to often.

    About 3 months in with my HTC One and still sound great.

    Sent from my awesome HTC One using Tapatalk.
    11-24-2013 05:25 PM
  6. Haalcyon's Avatar
    I've never had the pleasure of hearing the One's speakers...but they don't let me out much. Do they compare with what some would consider to be a small "boom box"?

    G Pad 8.3
    11-24-2013 05:50 PM
  7. ffejjj's Avatar
    For me it's not just about the volume... my daughters s3 is almost as loud. It's more about the quality of the sound and the stereo effect.

    Sent from my HTCONE using AC Forums mobile app
    11-24-2013 07:56 PM
  8. benny3's Avatar
    HTC will fix your phone without Question. You'll be without it for around 10 days or so, Thats what it was with my Evo LTE speaker
    ffejjj and kct1975 like this.
    11-24-2013 09:26 PM
  9. ffejjj's Avatar
    HTC will fix your phone without Question. You'll be without it for around 10 days or so, Thats what it was with my Evo LTE speaker
    Thanks Ben. I hope you're right. I still have my evo LTE to use so I'm okay with being without my One for a week or 2.

    I sent an email to HTC today so hopefully I'll hear from them soon

    Sent from my HTCONE using AC Forums mobile app
    11-24-2013 09:58 PM
  10. kct1975's Avatar
    Just wanted to add my two cents...

    I have been a loyal HTC owner. I have had a Hero, EVO, and One M7.

    Honestly, I have never had a problem with the speakers. I admit, though, I have never cranked up the sound either.

    I do have to say that I have contacted HTC a couple of times about issues, and I have found them very responsive.
    ffejjj likes this.
    11-25-2013 07:40 AM
  11. benny3's Avatar
    My speaker issue was from my own doings and no blame on HTC...lol
    11-25-2013 07:43 AM
  12. ffejjj's Avatar
    Things are looking up. Htc's reply

    Thank you for contacting HTC technical support, I understand how important is to have your phone working in optimal conditions and I am really sorry to know about the speaker of your HTC One been broken and any inconvenience you may had because of this situation.

    In response of your answer, yes we are willing to honor your warranty and fix your phone, to set up this repair we must create a ticket number through our phone support number as they need to deliver to you the terms and conditions so you can accept them over the phone also provide you with the details for shipping and handling, so please contact us at:

    Sent from my HTCONE using AC Forums mobile app
    11-25-2013 05:32 PM
  13. sprayers's Avatar
    I hate to tell this one but I installed new face cover over one of my speakers......took da weel to figure out sound problem.
    11-27-2013 07:08 AM
  14. Fairclough's Avatar
    Looking good. I hope it works out for you. I have loved HTC. Really rooting for them, but not a fan of the one myself though.

    Best of luck. I must admit their repairs are cheap! Well least when I dealt with HTC Hong Kong as I had an Asian model on my old phone.

    - Android Central App. Remember courage is contagious.
    11-27-2013 07:30 AM

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