1. bumpandrun's Avatar
    My phone app used to ask me if I wanted to save a new contact to google or phone. Now the only option I have is phone. How can I save new contacts to google?
    05-27-2014 09:16 AM
  2. Paul627g's Avatar
    Assuming your logged into your Gmail account on the device. Next would be to check under Settings/Accounts & sync>Google>

    Then you should see your Gmail account at or near the top, click on it and it will show you everything associated with your Google (Gmail) account. Make sure Contacts & People details are both selected.
    05-27-2014 09:48 AM
  3. bumpandrun's Avatar
    When I go to accounts and sync and click on Google (I am logged in and everything syncs fine) I see my account email address at the top which if clicked just takes me to sync accounts and people is listed. Other than that directly under my Google account I only see (under security) Search, Location, Google+, and Ads.
    05-27-2014 01:00 PM
  4. Paul627g's Avatar
    When you click on your Gmail account you should be brought to a screen like this below. You should see Contacts, make sure it's checked.



    Sent from my HTCONE using Tapatalk
    05-27-2014 01:55 PM
  5. bumpandrun's Avatar
    All of my Syncs are checked, including Contacts, and they all sync correctly. However, I still don't have the option to choose google when I want to save a contact from my phone app. I only have the "phone" option.
    05-27-2014 05:53 PM
  6. dpham00's Avatar
    Have you tried to do a factory data reset?


    dpham00, Android Central Moderator

    Sent from my Verizon Samsung Galaxy Note 3
    05-27-2014 06:16 PM
  7. bumpandrun's Avatar
    I was really hoping I wouldn't have to do that. I just had to do it a couple of months ago to fix another problem caused by the Android update.
    05-28-2014 12:20 PM
  8. tazman69's Avatar
    I have an AT&T HTC One and I am having the same issue. I don't know exactly when the issue started as I don't often add contacts but it was definitely after the last OS update. I'm holding out for the Sense 6 update to see if it fixes the issue as I don't want to do a factory reset unless I have to.
    05-28-2014 04:29 PM
  9. bumpandrun's Avatar
    I just got the Sense 6 update. Once the update was done I updated my profile and PRL and it's working again. You might want to try updating your profile even before you get Sense 6 and see if that works. I know updating my PRL didn't do it because I tried that before.
    05-29-2014 10:52 AM
  10. ShipWreck's Avatar
    Yes I noticed this as well after the Sense 6 update it seems that the syncing of Contacts for Exchange and Outlook Email is Not syncing. So if you have like a live or hotmail or the new outlook.com address it's Not syncing Contacts like it should.
    05-29-2014 11:05 AM
  11. ShipWreck's Avatar
    I just got the Sense 6 update. Once the update was done I updated my profile and PRL and it's working again. You might want to try updating your profile even before you get Sense 6 and see if that works. I know updating my PRL didn't do it because I tried that before.
    I will give that a try..
    05-29-2014 11:06 AM
  12. ShipWreck's Avatar
    Exchange is still getting Sync Errors on Contacts and it's still not Syncing Contacts for Outlook as well..
    05-29-2014 11:08 AM
  13. bumpandrun's Avatar
    I don't use exchange, my problem was with Google and it's fixed now.
    05-30-2014 11:21 AM

Similar Threads

  1. Verizon Galaxy S3: Can't download an MMS message, don't know what to do.
    By EvilTessmacher in forum Verizon Galaxy S III
    Replies: 14
    Last Post: 01-25-2017, 06:45 PM
  2. Google map voice navigation
    By ShaggyKids in forum General Help and How To
    Replies: 32
    Last Post: 07-17-2016, 11:35 PM
  3. SD Card won't mount on HTC One (M8)
    By nobergan in forum HTC One M8 Accessories
    Replies: 10
    Last Post: 05-05-2015, 12:55 PM
  4. Replies: 4
    Last Post: 05-29-2014, 02:57 AM
  5. android wall how to
    By Marco Feijoo in forum T-Mobile Samsung Galaxy Note 3
    Replies: 2
    Last Post: 05-28-2014, 02:10 PM
LINK TO POST COPIED TO CLIPBOARD