1. blak_beauty34's Avatar
    Please help me I have shut my phone completely Dow I have no idea what my child has done to it and how she got it on kids mode. But it will not show my home screen its just a black screen please help
    07-06-2016 04:01 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you saying that after you shut the phone off, it won't boot up at all? Or does it boot up properly, but then only show a blank screen? Do you even see the status bar and the nav buttons?
    07-06-2016 12:08 PM
  3. B. Diddy's Avatar
    You responded to me with a PM saying the following:

    "Yes sir it powers up right but one powered up it's a black screen. I can see what would be the tool bar but it won't let me reach any of that"

    What happens if you boot into Safe Mode? https://support.t-mobile.com/docs/DOC-11779
    07-06-2016 12:46 PM

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