1. Tmansdc's Avatar
    Well prior to today It would get about double the speed in the same areas as it's getting today. I'm afraid that I rolled over the phone and/or hit it with my elbow hard enough to damage the antenna inside. If I return it I wouldn't want a refund I'd just want a new replacement nexus s 4g.


    I tried this and nothing worked. I have smoked around it and had it in semi humid areas. Every single place I've been the last two days has gotten half the speed on both 3g and 4g radio. Also all day Saturday and Sunday I 4g wired tethered all day and the phone got to 42 Celsius for a while. Could that have done anything? Also I updated the prl and profile and factory resetted the phone and nothing! What should I do?

    support <support@therawdata.com> wrote:

    >Okay Anthony. The phone should be working properly. It's extremely
    >unlikely that the problem is with the phone. You could try standing next
    >to a window or outside to get a better reception. You can get on the sprint
    >site to see how strong the 3G and 4G coverage is in your area.
    >Sprint-Welcome You can also try a profile update(listed
    >below). If you are too frustrated with us, send us back the phone
    >*before*12-1-11 and we will refund you. If you have any other
    >questions or
    >concerns, feel free to email us back. Thanks.
    >
    >- Aaron
    >
    >Profile Update: (Nexus S)
    >
    > 1. Press the menu button (next to the house)
    > 2. Select Settings
    > 3. Select About Phone
    > 4. Select Sprint System Updates
    > 5. Select Update profile
    > 6. Once completed your phone will reboot and you should be good to go.
    - Hide quoted text -
    >
    >
    >On Mon, Nov 21, 2011 at 1:03 PM, Anthony Scrima <tmansdc9@gmail.com> wrote:
    >
    >> Hi. My name is Anthony Scrima and I received your Nexus S 4G phone about
    >> two weeks ago. I have been having no issues with it whatsoever and as soon
    >> as I woke up this morning it seems like the 4G speed has been about half of
    >> what it used to be. Now I don't know what to do or what is going on because
    >> I think I might have maybe accidentally hit it with my elbow pretty hard
    >> when I was sleeping and/or accidentally rolled over it. Everything else
    >> seems to work fine. 3G speed is half the speed it used to be as well
    >> though. My question is what should I do? Since I've only had it since the
    >> 7th can I send it back or something for a replacement? Or could something
    >> be up with the towers in my area? I'd like to know as this is making me
    >> pretty angry. I live in Boise, Idaho.
    >> Thank you very much for your time.
    >>
    11-24-2011 11:36 PM
  2. Tmansdc's Avatar
    I know I worded it kind of badly but if anyone could please help that would be great!
    11-25-2011 03:13 PM
  3. iBowToAndroid's Avatar
    Go into Settings->About Phone->Status and tell me what your signal strength is in dBm
    11-27-2011 10:56 PM
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