05-05-2019 04:37 PM
77 1234
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  1. MENINBLK's Avatar
    Hi All,

    I have an 08 Mountaineer Premier V8 AWD with NAV.
    My ASUS Zenfone2 has never been able to stream blutooth audio while running Lollipop or Marshmallow.
    I also have an 09 Taurus X in which the blutooth audio streams perfectly.
    Both vehicles have had Sync updated to the latest version by my dealer because the Sync My Ride website said it was a dealer only update.
    I have done all the radio resets you all have done and nothing works.
    I am going to try the battery reset and see if that does anything...

    Pete...
    10-20-2016 10:00 PM
  2. Steve Hoppy's Avatar
    I've had this problem with SYNC on a 2014 Ford C-Max Titanium but only in the last few weeks any way i had done master reset many times to no avail, but just a few hours a go I first did Reset to Factory Defaults, then I did Master Reset, then Reset to Factory Defaults for a second time and it all come back to life connected to phone a Samsung S4.
    10-29-2016 03:03 PM
  3. Riddhi Ladhani's Avatar
    yup, i have done this 3 times now.

    Sync still transfers my calls and notifications through to my car speakers, but not the music stream. I'm so confused. Probably need to try pulling this fuse people keep talking about.

    did you find a solution?!!
    11-08-2016 07:52 AM
  4. allenwei's Avatar
    Every time I have to restart my iphone in order to connect with bluetooth. since I update to ios 10.2 SYNC is no longer working anymore.
    12-27-2016 05:22 PM
  5. Steph_R2010's Avatar
    I have a Ford Fiesta 2015 and a Note 4.When my phone is connected to blue tooth it works great for about 3 to 4 weeks and then the microphone in the car gose out. I have taken it to the dealership 5 times for this issue. They have no idea what's wrong with it and are having me not sync my phone at all for 30 days to see if the mirophone gose out to try and see if it's the phone causing it or the car. It's so frustrating because without the phone being connected it makes it worthless. I wanted my phone to be able to be connected not just for music but for safety then I'm not having to look at phone to change songs, read texts, or answer the phone plus in case of an emergency I can call someone with just a touch of the button on the steering wheel. Has anyone had this issue? Any suggestions? Ford wants to just blame it on the phone. But mu phone is newer then the car and it is on their approved list of phones
    01-01-2017 12:03 AM
  6. GarsDuLac's Avatar
    I tried everything mentioned above and the only think that finally worked was to pull out the Sync fuse and put it back after 5 sec. Thank you for all the suggestions.
    04-03-2017 07:37 PM
  7. lycan_warlord's Avatar
    Samsung Note 4. 2015 F150. Pulled fuse (passenger side panel. Media was allowed to connect once it finished rebooting.

    I had previously tried phone reset. Unpairing Bluetooth. Master reset on sync even.

    Fuse is the only thing that worked
    04-06-2017 03:25 PM
  8. FordXLT2009Earth's Avatar
    I was able to fix it by removing the sync fuse for like 10 seconds and putting it back in I think it was fuse number 3 u have to check ur manual consider the situation solved
    OK!!! - I've been googling for a couple of days now. I've seen a lot of "Fuse restarting" solutions, which I'm thinking there has to be a better way of doing this...

    I do work with software daily, so I wanted to go through the whole system selection to see if there were any options I missed... THERE WAS. I am not saying this SYNC menu selection is fool proof, it's a hassle to go through and hopefully it sticks once selected.

    ****Make sure to set up your Bluetooth before this. I assume you already did just like me and the SYNC was not playing music through the system.

    Push the MENU button
    Use the arrow down or up to SELECT SOURCE
    Push the OK button
    Use the arrow down or up to BLUETOOTH AUDIO

    at this point it selects your phone since it was already set up as a Bluetooth device.

    and YOU'RE WELCOME!!!!!!!!!!!!

    I was starting to get buyer's remorse after a week of buying a "newer" vehicle hoping to play music off my phone. I hope you now enjoy your vehicle HANDS FREE. (wireless) :-jammin
    04-07-2017 08:53 AM
  9. Anangel01's Avatar
    I've tried that in my 2016 piece of garbage. I can't even tell you how many times I've punched my Steering wheel lately because sync is the worst. I have all the issues, voice commands not working, audio not playing and it's annoying. I had a 2008 Lincoln mkx and I NEVER had a single issue. Even setting up Bluetooth was a trillion times easier. I hate ford and will never again buy one. Which I don't actually understand because ford is Lincoln. Anyway it's annoying and it makes me angry, oh so angry.
    04-12-2017 10:49 AM
  10. coQ10's Avatar
    I recently purchased a 2011 Focus with SYNC. The last time the SYNC system was updated was 2010. About once a week bluetooth audio and the ability to hear responses would fail. The only remedy was disconnecting the battery. I was able to update the software and it fixed the issues. Updating software was an ordeal. The directions from Ford were way off and I had to try 4 different USB drives before I found one that the system recognized. The correct menu to install on my vehicle was under install applications in system menu. The process takes at least 10 minutes. My final message displayed on the screen was "installation complete".
    05-10-2017 10:32 PM
  11. Derrick Mathias's Avatar
    If you unhook your positive battery terminal for 15mins and hook it back up it will do a hard reset on the sync system and work I was told to pull the fuse but on a Ford fusion it is next to impossible to get to the in cab fuse box with on pulling​ a bunch of trim off
    05-13-2017 08:26 AM
  12. raisnash's Avatar
    Hey.

    Easier fix Get someone to call your phone when in the car.
    Try and answer and 9 times out of 10 it wont be able to.
    following this the screen will freeze.
    Then take the key out the car and open the door. This will turn the electrics off.
    Then put the key back in so electrics come on.
    After a few minutes sync will have initialised and music should work.
    I do this everytime the sync stops. Its not a permanent fix but good if you really need it to restart.
    This absolutely worked for me! Awesome fix!
    06-26-2017 06:48 PM
  13. Edwin ThatsNotMyName's Avatar
    Hey.

    Easier fix Get someone to call your phone when in the car.
    Try and answer and 9 times out of 10 it wont be able to.
    following this the screen will freeze.
    Then take the key out the car and open the door. This will turn the electrics off.
    Then put the key back in so electrics come on.
    After a few minutes sync will have initialised and music should work.
    I do this everytime the sync stops. Its not a permanent fix but good if you really need it to restart.
    I had a similar fix.

    It involved pressing play and then spamming the hell out of the "Skip/Next Song" button on sync until the screen froze.
    Sync rebooted and then everything was back to normal.

    In a technical explanation I would assume that communication between SYNC and your phone follows a protocol. Sync would send a command, your phone would acknowledge. Your phone commands and sync acknowledges etc.
    So... I think SYNC maybe sent a command to which your phone did not acknowledge, thus causing sync to wait for the previous acknowledgements indefinitely (which will never be sent). It maybe cannot process a command until the previous one was fulfilled. So if you spam it with commands, it will disrupt the command queue and cause a system freeze and then force it to reboot (like pulling the fuse would).
    Not based on facts though.
    07-23-2017 12:56 PM
  14. C Tatum's Avatar
    You don't have to take out a fuse or unpair or anything that requires removing your device. Just press the "voice" button, wait, and say "Bluetooth audio". Now your phone is ready to play music through your car.
    RonHammock likes this.
    09-19-2017 09:49 PM
  15. Lizzyliz0923's Avatar
    I have had the same issue with my Ford Fusion SEL and tried all the below options to try and resolve the issue but my media would still not play through my car. I found the master reset option under your bluetooth media options on your vehicle and after you reset the car system then redo everything on your phone to sync it back up to your phone and it should work. after trying everything this has finally Worked for me! I read everyone else's comments on here about things to try and it didn't work and my last resort was too called my manufacturer Ford themselves but then I seen someone commented on that already and said they didn't even know so sure enough the master reset on your vehicle works :-)
    11-07-2017 01:24 PM
  16. Laislabonita's Avatar
    I have a 2012 Ford Escape Limited...and same problem ever since I updated SYNC last year; "phone disconnected" which isn't exactly true because I'm still able to get texts and calls through SYNC, but not play music. Called FORD...that was a waste of time. Did a Master Reset on my Note 5, which was also a waste of time because the issue was also happening with other devices. Reset the settings in SYNC, removed my phone from the bluetooth list, nothing worked. Then someone mentioned this fuse. Pulling the SYNC FUSE fixed the problem immediately, but still have to do that every few weeks, but pulling the SYNC fuse definitely fixes the problem, in case you didn't read it the first time.
    12-16-2017 08:39 PM
  17. zerokewl3's Avatar
    You don't have to take out a fuse or unpair or anything that requires removing your device. Just press the "voice" button, wait, and say "Bluetooth audio". Now your phone is ready to play music through your car.
    I guess we're the only ones that like the easy way?

    ok everyone. it's short and sweet. as soon as the music goes out, hit the voice button on your steering wheel and when prompted say "Bluetooth Audio".

    The problem is simple. Just like the dropped calls of old sometimes BT devices lose signal for no reason. Once it does this it will go back to the default user sound source which is usually "Line in a.k.a. 3.5mm, or heaphone jack", and won't change back until you tell it to. Of course you hear silence because you didn't plug in the jack. So all you need to do is reconnect. Whether you take out the fuse, disconnect the battery, or use the "Bluetooth Audio" Voice command, you're telling the system to reconnect to the Bluetooth Audio source. So why give yourself a headache, and go the long way? Just sigh, use the bluetooth audio voice command and keep going. You don't even have to pull over!
    12-22-2017 03:03 AM
  18. thorntcl's Avatar

    ****Make sure to set up your Bluetooth before this. I assume you already did just like me and the SYNC was not playing music through the system.

    Push the MENU button
    Use the arrow down or up to SELECT SOURCE
    Push the OK button
    Use the arrow down or up to BLUETOOTH AUDIO

    at this point it selects your phone since it was already set up as a Bluetooth device.

    and YOU'RE WELCOME!!!!!!!!!!!!
    I had to create an account just to say thanks on this!!

    Your steps of selecting the bluetooth audio through the SYNC menu is exactly what needed to be done for music to play through my phone.

    New music app on phone (Lifes Good 4) - did not work.
    Rebooting Sync - did not work
    Battery pull - did not work
    Fuse - never bothered with this...

    once I selected Bluetooth Audio then things worked. I uninstalled the new music app I installed as it didn't display the Artist or song name. I just went back to using the default phone Music app and all working as expected. It plays and displays the songs...

    One small problem is I have to go through this menu selection every time I start the car...but hey, just a few buttons to press vs it not working at all...
    02-01-2018 11:59 AM
  19. phm2's Avatar
    What to do if audio turns off when Ford sync detects or connects to your / my android phone:

    Press on the 'voice' button on your steering wheel if you have it. You will hear your audio again.
    03-01-2018 11:29 PM
  20. kuyadizz's Avatar
    Where can i find that SELECT SOURCE. I I
    OK!!! - I've been googling for a couple of days now. I've seen a lot of "Fuse restarting" solutions, which I'm thinking there has to be a better way of doing this...

    I do work with software daily, so I wanted to go through the whole system selection to see if there were any options I missed... THERE WAS. I am not saying this SYNC menu selection is fool proof, it's a hassle to go through and hopefully it sticks once selected.

    ****Make sure to set up your Bluetooth before this. I assume you already did just like me and the SYNC was not playing music through the system.

    Push the MENU button
    Use the arrow down or up to SELECT SOURCE
    Push the OK button
    Use the arrow down or up to BLUETOOTH AUDIO

    at this point it selects your phone since it was already set up as a Bluetooth device.

    and YOU'RE WELCOME!!!!!!!!!!!!

    I was starting to get buyer's remorse after a week of buying a "newer" vehicle hoping to play music off my phone. I hope you now enjoy your vehicle HANDS FREE. (wireless) :-jammin
    05-26-2018 05:47 AM
  21. sencas's Avatar
    Hi yeah it’s very annoying but the only thing that I found that works is to pull the fuse. Located inside the vehicle L/hand drive car is behind the glove box on most models. But best to check the owners manual. Ford call it the sync media unit. Pull the fuse and leave out for ten seconds put it back and this generally works.
    Hey guys,

    Two days after I got Jelly Bean, my Nexus S 4G stopped streaming bluetooth audio to my 2008 Ford Focus via Ford Sync. I can still say "Bluetooth Audio" and it connects my phone and says that it is streaming. My phone confirms that it is connected via bluetooh but it won't play music (unless I turn off the bluetooth button at the top right of the music app and make it play through the phone's speakers). It may be worth noting that using my car's "next track" buttons do NOT change the track that is supposedly streaming from my phone. Notification sounds still play through my car, however.

    What I've done so far:

    1.) I made sure the volume was up on both my phone and my car (obvious, I know...)
    2.) I unpaired my phone with the car and repaired twice with the same results.
    3.) I confirmed that my phone will still stream bluetooth audio to other bluetooth devices.

    Any ideas?

    Thanks in advance!
    09-18-2018 07:12 AM
  22. Mega Aprilia's Avatar
    My Aux Button cannot work. Usually when it work, it should be directly connect with bluetooth or Line in (usb). But nothing happened when i press the Aux button. I try to check Menu -> Audio, it said bluetooth is off (usually there's ford Audio). Voice command doesnt work too. And my phone not detect Ford Audio bluetooth as usual.

    Already pull the fuses and put it back but still not work. Any suggestion? Mine is ford fiesta 2012
    09-23-2018 05:59 AM
  23. Jan Freil's Avatar
    I'm having this same problem with my 2014 Honda CRV. My GS9 was working (phone connection and audio in my auxiliarymenue) several times now whenbbni push my auxiliary button it shows "no data", but the phone works. I can make and receive calls, but cant play my Amazon music through my car. I can hook up my music through my usb, but my cord is too short and I cant ait my phone on my wireless charger. anyone else have this problem with BT and fixed it?
    10-29-2018 08:46 PM
  24. Vinville's Avatar
    Easy as pie to fix this. Unplug battery cables (clean them while you're there) leave them both off while for a minute or so. Reconnect them, head to seat and BOOM, it works again...
    02-27-2019 07:05 PM
  25. Vinville's Avatar
    Disconnect battery cables. Works every time.
    02-27-2019 07:07 PM
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