Audio issue after OTA install

[jlewis]

So I installed the OTA update this morning - no problems and reported a successful install.

My first incoming call - NO audio. Same issue as before, but I accidentally found a workaround. I answered the phone and could not hear anything. I hit the "mute" button on the screen - it turned green (mute ON) - and I hit it again to turn it off. Then I could hear the caller, and he could hear me.

After that call I powered the phone off and back on. Wonder if that fixed the issue or not ?!?!?

Any other results to report?

 

[zeravla531]

I'd hate for there to still be an issue after the OTA. However, i am willing to deal with it until a future fix if that mute button is a workaround.

Thanks for sharing. I was curious if anyone still had the issue after the OTA.

 

[dullgeek]

I am willing to deal with it until a future fix if that mute button is a workaround.

Me too.


Sent from my Motorola Photon 4g with Tapatalk

 

[4aks]

Interesting , the update release notes, they said it was an inadvertent mute issue -- so toggling the mute button makes some sense -- however, why would a reboot reset the phone audio, and then at some point the mute becomes the default setting ?

I've only had one call today - from Sprint, automated phone survey , for some reason it disconnected after selecting '1' for English

 

[Asquinol]

Been ok for me so far.

 

[cezasf]

It works great for me so far. No problems after the update. Call was crystal clear and no mute issues!
The UI is also more responsive, faster.
Love this update! Thanks Motorola!

 

[sjamie]

Toggling the mute button is an easy temporary fix if necessary. THANKS!

 

[EvoRoy]

Motorola = FAIL

 

[Lokifish]

So I installed the OTA update this morning - no problems and reported a successful install.

My first incoming call - NO audio. Same issue as before, but I accidentally found a workaround. I answered the phone and could not hear anything. I hit the "mute" button on the screen - it turned green (mute ON) - and I hit it again to turn it off. Then I could hear the caller, and he could hear me.

After that call I powered the phone off and back on. Wonder if that fixed the issue or not ?!?!?

Any other results to report?

Did you do a battery pull after the OTA? I run into alot of phones at work that need a battery pull after an OTA to start working properly. Try that and let us know if that works.

Motorola = FAIL

The Photon was good enough for me to retire the Evo Desktop.

 

[EvoRoy]

Sleep of death is just too much of a glitch when someone is trying to call and you don't know the phone is off.

 

[Gator352]

Interesting , the update release notes, they said it was an inadvertent mute issue -- so toggling the mute button makes some sense -- however, why would a reboot reset the phone audio, and then at some point the mute becomes the default setting ?

I've only had one call today - from Sprint, automated phone survey , for some reason it disconnected after selecting '1' for English

That's because it/they wanted to talk to a spanish/latino hombre...or chica....or...chalupa...

 

[Gator352]

Sleep of death is just too much of a glitch when someone is trying to call and you don't know the phone is off.

Take it back and exchange the moPho until you get one that works to your liking. You have that right.