1. XxNitr0xX's Avatar
    My fathers Photo has been randomly rebooting itself while he's in the middle of texting sometimes. Could it be a bad app, or possibly too many processes running, or is this a common issue? I personally don't know anything about the Photon. Thanks for the help.
    05-09-2012 11:35 PM
  2. crashpete's Avatar
    Take out the battery.
    05-10-2012 05:30 PM
  3. tirith's Avatar
    Never had this issue but from my experience with android, it's a crash from too many resources being used...

    But then again, I've got 9 apps going right now

    Sent from my MB855 using Tapatalk 2
    05-10-2012 09:06 PM
  4. sambo57u#AC's Avatar
    Does he have a micro-SD card installed. If yes this has to be formatted in the phone.
    Save all data and format it through the settings menus.

    Also, if he is running some 3rd party apps that may cause this you can try to run in the
    safe mode. Turn off phome, turn on, whem you see the moto logo hold down both volume
    keys until you see the safe mode sign below. This turns off all 3rd party apps. If the system
    is stable like this it means that the culprit is one of those apps.

    Also, you can clean cache. Download the App Cache Cleaner from the market and run it.

    Good luck,
    srkelley likes this.
    05-11-2012 09:14 AM
  5. mrmw's Avatar
    Does he have a micro-SD card installed. If yes this has to be formatted in the phone.
    Save all data and format it through the settings menus.

    Also, if he is running some 3rd party apps that may cause this you can try to run in the
    safe mode. Turn off phome, turn on, whem you see the moto logo hold down both volume
    keys until you see the safe mode sign below. This turns off all 3rd party apps. If the system
    is stable like this it means that the culprit is one of those apps.

    Also, you can clean cache. Download the App Cache Cleaner from the market and run it.

    Good luck,
    At last...a sensible trouble shooting set. thank you.
    05-13-2012 06:14 AM
  6. Too758's Avatar
    My fathers Photo has been randomly rebooting itself while he's in the middle of texting sometimes. Could it be a bad app, or possibly too many processes running, or is this a common issue? I personally don't know anything about the Photon. Thanks for the help.
    Yeah this has been a issue for me and actually it's such a known issue here in St. Louis, some sprint stores will swap your phone out. A rep told me over the phone that there should be a software update released soon to address the issue so you may be able to have it resolved that way. I'm going tomorrow to have them swap mine out.

    Good Luck!
    05-20-2012 02:34 PM
  7. inetport's Avatar
    It's been over a year since this subject first posted and no progress. Motorola & Sprint gave up on the photon almost a year ago. Sprint Customers with photons got screwed!! maybe it's time to dump sprint and Motorola. recently sprint told me I should bring it in and have them replace it for their new fee of 50 bucks. Sprint, you're about to become history!!!!!!
    05-29-2013 06:32 PM
  8. mrmw's Avatar
    My fathers Photo has been randomly rebooting itself while he's in the middle of texting sometimes. Could it be a bad app, or possibly too many processes running, or is this a common issue? I personally don't know anything about the Photon. Thanks for the help.
    I had the same problem. It turned out to be a bad micro SD card. I replaced the card, and voila--problem gone. Hope this helps.
    05-31-2013 06:30 AM
LINK TO POST COPIED TO CLIPBOARD