1. hopfrog's Avatar
    Hi, I have a bank account with Fidelity Investments, and I often have trouble using my phone to deposit checks into it. Of course I'm using the Fidelity Android app that's supposed to let you snap a picture of a check to deposit it.

    Tonight even when I placed the phone on a solid surface, windexed the lens, and put lights around the check, I still got a message that the app can't read the numbers at the bottom of the check.

    This is very annoying! I wonder if anyone else has this problem, and also whether anyone has any ideas for achieving better results when trying to use the Photon to deposit checks.

    Many thanks.
    07-11-2012 09:25 PM
  2. tirith's Avatar
    I use usaa which has a similar feature...

    Try taking the camera off widescreen, use the next setting down...?

    Edit - in camera capture mode, menu-settings-picture resolution-8mp

    If you are using widescreen, (which is default on the phone) most apps like this don't recognize it correctly.

    Sent using my MoPho-King photon
    07-12-2012 08:26 PM
  3. autoexec.bat's Avatar
    If you're sending the check images over 3G or 4G, Sprint will automatically compress them which introduces artifacts into the image, causing them to be rejected. If you send over WiFi they should go through just fine without compression. Tested this with the Charles Schwab app and have a 100% success rate over Wifi.

    Hi, I have a bank account with Fidelity Investments, and I often have trouble using my phone to deposit checks into it. Of course I'm using the Fidelity Android app that's supposed to let you snap a picture of a check to deposit it.

    Tonight even when I placed the phone on a solid surface, windexed the lens, and put lights around the check, I still got a message that the app can't read the numbers at the bottom of the check.

    This is very annoying! I wonder if anyone else has this problem, and also whether anyone has any ideas for achieving better results when trying to use the Photon to deposit checks.

    Many thanks.
    07-16-2012 09:34 AM
  4. tirith's Avatar
    If you're sending the check images over 3G or 4G, Sprint will automatically compress them which introduces artifacts into the image, causing them to be rejected. If you send over WiFi they should go through just fine without compression. Tested this with the Charles Schwab app and have a 100% success rate over Wifi.
    For some reason I do not have that issue over 3\4g

    Sent using my MoPho-King photon
    07-16-2012 05:00 PM
  5. South Cherry's Avatar
    I had this problem with my new nexus 7 at first. I finally was very careful in lining up the check with the corner locatorsm minimizing any excess black border, maximizing size of check, held it very still, and when I hit send, I also held it very still. I'm thinking maybe it looks for location during the uploading for security purposes or ???? It's finished taking the picture, so I don't know why this would matter, unless the app developer forgot to shut off some portion of the image acquisition process. Anyhow, until I did this, the whole app just shut off during the upload process. (When it stopped working before, I was first taking the pic, then moving before I sent it, so that my device was right in front of my router so it would upload with a better signal than in the spot where I could get bright lighting. Now that I think about it, it shut off every time I moved during the upload). I was able to upload front and back and the deposit showed up as pending, and the app didn't shut off!!! Weird.
    01-07-2014 01:21 AM
  6. mrsmumbles's Avatar
    Hi, you need to pull back and take a smaller picture of the check.

    Sent from my Nexus 5 using Tapatalk 2
    01-07-2014 06:26 AM
  7. Kip Dole's Avatar
    Write a line on the back of the check. Now the camera will have something to focus on and it will work.
    I had the same problem and someone at work gave me the solution.

    keywords
    android
    deposit
    focus
    on line banking

    Good luck!
    07-12-2015 04:27 PM
  8. Kip Dole's Avatar
    Try taking the picture in a somewhat dark room so the flash goes off. This is the only thing that works for me.
    10-01-2016 06:07 AM
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