I just checked my status again and the chat box popped up...below is the conversation with my personal info deleted... based on this, I should expect it either Friday or Saturday. BTW, I pre-ordered at 7am on April 18th.
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Claire: May I assist you with identifying the status of your order?
You: sure
Claire: I would be happy to check on the status of your order.
Claire: First let's move this chat and make it a window of its own. That way, you'll still see this web page while we chat. Please click 'Yes' to move it now.
Claire: Thank you for moving the chat.
Claire: In order to better assist you, I will need to ask you a few questions.
Claire: May I have your first and last name please?
You:
Claire: Thank you . May I please have your Sprint order number?
You:
Claire: Excellent! Thank you, I was able to locate your order. Before we continue, I will need to authenticate your account. The following questions are designed to prevent unauthorized access to your account.
Claire: May I have your account PIN please?
You:
Claire: Perfect!
Claire: Thank you. One moment please while I review your information.
Claire: I have reviewed your preorder for the Samsung Galaxy S4 device and everything looks great and processing normally. You can expect to receive your order on or before April 27th, 2013.
Claire: Right now their is no shipping information assigned yet to your order. Your tracking email may come as late as Friday, 4/26 when your phone is already on its way to your door. Once your order has offically shipped out, you will be receiving a shipping confirmation email that will contain the tracking number, your can visit the shipping carrier's website to view a scheduled delivery date for your order.