Not able to connect to 4G LTE! ?

[STARGATE]

So last week I noticed my Galaxy S4 was not connecting to Sprint's 4G LTE where my previous GS4 did.

Sprint tech support said they're upgrading the antennas around here, but the Sprint store close to my house has a GS3, G Note, HTC One and other LTE phones connected to 4G LTE

Last Wednesday I exchanged that phone for this other GS4 but the problem persists!

I just want to know if someone else had experienced the same problem. I'm regularly in Cary, Raleigh and Morrisville NC.

Thanks in advance.

Sent From a Galaxy S4 Away!

 

[STARGATE]

So either everyone is enjoying their weekend or nobody has had this problem.

Sent From a Galaxy S4 Away!

 

[Mellimel22]

Maybe the towers around the store is already upgraded. Or the store has a repeater.

Sent from my T-Mobile LG Escape using Tapatalk 2

 

[unixpsycho]

The Sprint store display phones lie about connected to 4G LTE. They do that on purpose.

 

[Speedy3]

It's your service provider. I went with my cousin to Sprint in Cary because her "Capital Letter" Phone 5 would not download apps or open them. They gave her the story about the upgrading of towers.....dada dada dada. Funny thing though was the look on the guy's face when she told him that her "Capital Letter" Phone 5 that is issued by her job on Verizon does all of the same tasks without any issues. I told her if it were me I would ask for a credit on my bill because she is paying for a service that she is not receiving. I'm not disparaging Sprint but that's why I chose Verizon and don't complain or care about having to pay more for a service that works.

 

[STARGATE]

Thanks for answering guys!

In my account I also have 2 GS3 phones and a HTC One and wherever they get 4G LTE I don't! :banghead:

Sent From a Galaxy S4 Away!

 

[Mellimel22]

The Sprint store display phones lie about connected to 4G LTE. They do that on purpose.

Really really? That is everything BUT correct.

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[Mellimel22]

Thanks for answering guys!

In my account I also have 2 GS3 phones and a HTC One and wherever they get 4G LTE I don't! :banghead:

Sent From a Galaxy S4 Away!

Maybe u need to do a prl update and update your profile. If that don't work then maybe u have a bad unit.

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[STARGATE]

Maybe u need to do a prl update and update your profile. If that don't work then maybe u have a bad unit.

Sent from my T-Mobile LG Escape using Tapatalk 2

Done. And done.
Even Sprint reprovision the phone yesterday. Nothing! :banghead:

Man I feel bad! Second Galaxy S4 on Sprint from Best Buy that has this problem!

I never had that much bad luck with a phone, not even my beloved, launch day Palm Prē!

Sent From a Galaxy S4 Away!

 

[pynkfloydd]

I would double-check your sim card as it's required for LTE. Also verify its number on your Sprint account online. I bought my S4 on eBay and had to hunt down a sim card for LTE because it was missing the one that came preinstalled.

I've also been getting connection errors in certain areas. Once I get home, they're gone. I noticed that this didn't happen until around the time that they announced TDD-LTE availability in the Chicago area recently. It could also be just because of tower upgrades. I was unable to receive texts for about a month last year because of tower upgrades. I moved to NY before they fixed everything, but am visiting home (in the Chicago area) and service here is excellent now. You can actually call customer service to check if there are any open work orders on towers in your area and when they're scheduled to be completed.

Edit: Just noticed that you said it's from Best Buy and your second one. It's very likely that your service rep isn't entering the sim card into your account. Without it, you can't get LTE.

 

[STARGATE]

Edit: Just noticed that you said it's from Best Buy and your second one. It's very likely that your service rep isn't entering the sim card into your account. Without it, you can't get LTE.

I fail to say I actually spoke with 3 different people on Sprint on the other GS4 and with this second GS4 I have talked to 4 different people and they all agreed everything is the way is supposed to be.

At this point I feel I'm gonna have to go back to best buy and try to exchange it.

Sent From a Galaxy S4 Away!

 

[Almeuit]

I fail to say I actually spoke with 3 different people on Sprint on the other GS4 and with this second GS4 I have talked to 4 different people and they all agreed everything is the way is supposed to be.

At this point I feel I'm gonna have to go back to best buy and try to exchange it.

Sent From a Galaxy S4 Away!

Before doing that make sure your phone is set to use LTE if it sees it. Go to settings, mobile networks, and ensure it is set to CDMA / LTE and not just CDMA. This very well could be the issue if your other phones are getting the LTE connection but your S4 isn't.

Sent from my T-Mobile HTC One using AC Forums.

 

[STARGATE]

Before doing that make sure your phone is set to use LTE if it sees it. Go to settings, mobile networks, and ensure it is set to CDMA / LTE and not just CDMA. This very well could be the issue if your other phones are getting the LTE connection but your S4 isn't.

Sent from my T-Mobile HTC One using AC Forums.

Hello Almeuit, it's been a long time.
Thanks for the tip, I've done that since the first day, I've actually done everything I know and stuff I didn't know. Sprint tech support was very surprise at this problem too. My phone was reprovision and they checked it like 4 times and all seems good, except for the part were I don't get any 4G LTE!

Sent From a Galaxy S4 Away!

 

[Almeuit]

Very odd.. I'd be pretty angry lol.

Sent from my T-Mobile HTC One using AC Forums.

 

[gollum18]

Hello Almeuit, it's been a long time.
Thanks for the tip, I've done that since the first day, I've actually done everything I know and stuff I didn't know. Sprint tech support was very surprise at this problem too. My phone was reprovision and they checked it like 4 times and all seems good, except for the part were I don't get any 4G LTE!

Sent From a Galaxy S4 Away!

If it still isn't connecting toggle airplane mode on and off. This will force your radios to rescan and hopefully connect you to 4g. The reason you would need to do this is because both the s4 and 3 are set up to scan for a 4g signal every 30 minutes to save battery life, as scanning really tears it up. You would want it to scan immediately to pick it up, so you aren't waiting to connect.

Also after you set it to cdma/lte did you reboot your phone? This is necessary on touchwiz ROMs for the setting to actually change.

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[STARGATE]

If it still isn't connecting toggle airplane mode on and off. This will force your radios to rescan and hopefully connect you to 4g. The reason you would need to do this is because both the s4 and 3 are set up to scan for a 4g signal every 30 minutes to save battery life, as scanning really tears it up. You would want it to scan immediately to pick it up, so you aren't waiting to connect.

Also after you set it to cdma/lte did you reboot your phone? This is necessary on touchwiz ROMs for the setting to actually change.

Sent from my SPH-L710 using Tapatalk 2

Thanks, I've done all that. I actually have done everything that has been said here. Unfortunately nothing has helped.

Sent From a Galaxy S4 Away!

 

[pynkfloydd]

You can do a rough check of tower upgrades through Sprint's site:

Sprint LTE Coverage - Sprint 4G LTE Rollout

 

[STARGATE]

Everything seems fine, I been checking every single day. :banghead:

As soon as I have time I'm going to head over to best buy and exchange this thing!

Sent From a Galaxy S4 Away!

 

[Almeuit]

You can do a rough check of tower upgrades through Sprint's site:

Sprint LTE Coverage - Sprint 4G LTE Rollout

Thanks for answering guys!

In my account I also have 2 GS3 phones and a HTC One and wherever they get 4G LTE I don't! :banghead:

Sent From a Galaxy S4 Away!

Star said he had other phones with LTE in the same spot... So it's not the network.

Sent from my T-Mobile HTC One using AC Forums.

 

[Craig Rogers]

Sprint has more problems than any other major carrier. They have network issues like crazy and their systems suck (sorry I'm not trying to hate on sprint, I'm just pointing out some things). My friend has sprint and his service sucks everywhere, but AT&T along with Verizon are excellent here . It's sprint, something on their end. Switching the phone should help, but it's sprint for sure. You get what you pay for, I promise you won't have these problems on AT&T or Verizon. Sorry for the hate ramble, but that's just my opinion of sprint

Sent from my wonderful completely customized galaxy s3 running CyanogenMod 10.1.2