Sgooter
Well-known member
Yesterday I encountered the same nonsensical gibberish from Sprint's Customer Care reps and Tech Support reps about unlocking my phone, which is not on contract anymore. They gave me the Master Subsidy Lock code and told me that another carrier of my choice would be able to unlock my phone using these steps: insert the new carrier's SIM (such as AT&T), then in the pop-up PIN window, enter the MSL code...and voila it's unlocked! Except we all know this doesn't work. It was a pretty frustrating experience listening to all the deceptive comments and explanations, and finally they admitted that their policy doesn't allow them to unlock MY phone!
This morning I submitted a consumer complaint to the FCC about Sprint's non-compliance with the FCC and CTIA rules and agreements on unlocking cell phones. Sprint is obligated, upon my request, to unlock my phone or provide instructions to me on how to unlock it myself, and they refused to do it based on policy, and admitted their stance is not based on a technical restriction. After all, if another carrier can supposedly unlock my phone simply by entering the MSL code, then why can't Sprint do it too? Switching to Cricket soon.
This morning I submitted a consumer complaint to the FCC about Sprint's non-compliance with the FCC and CTIA rules and agreements on unlocking cell phones. Sprint is obligated, upon my request, to unlock my phone or provide instructions to me on how to unlock it myself, and they refused to do it based on policy, and admitted their stance is not based on a technical restriction. After all, if another carrier can supposedly unlock my phone simply by entering the MSL code, then why can't Sprint do it too? Switching to Cricket soon.