1. zeeke42's Avatar
    Back in March, I had Sprint unlock both my and my wife's S4s for international sim use. We bought sims in Thailand and used them with no problem, and my wife subsequently used a UK SIM also. Then we had some mishaps and needed to send the phones to Samsung for LCD replacements. They do a factory reset on everything that comes in for repair. Now my wife is back in the UK and trying to use a UK sim. She gets an invalid SIM message. Sprint had her try Settings->system update -> uicc unlock, which failed with an error message to call customer service. My phone, connected to sprint here in the US gives the same error. Also, I notice that I can't edit the APN settings, which I believe I could when unlocked before. Sprint claims they can't push the unlock through again and it somehow magically persists across factory resets because 'it's in the software of the device'. When I pointed out that the phone appears to be locked because I can't get in to the APN settings, the sprint rep told me I'd have to call Samsung because that's a question about the phone.

    UGH, I just want to be able to keep in touch with my wife while she's away. Anyone know how I can get this working again?
    11-19-2014 02:00 PM

Similar Threads

  1. Replies: 4
    Last Post: 06-14-2017, 10:03 AM
  2. May be coming back after trying the Turbo
    By kansasandroid1 in forum Moto X (2014)
    Replies: 7
    Last Post: 11-25-2014, 04:53 PM
  3. Sky Go seems to be working
    By steveathome in forum LG G3
    Replies: 1
    Last Post: 11-19-2014, 02:45 PM
  4. Reset for Lollipop
    By The-wolf547 in forum Google Nexus 7 Tablet (2012)
    Replies: 2
    Last Post: 11-19-2014, 01:26 PM
  5. Replies: 0
    Last Post: 11-19-2014, 11:15 AM