http://www.cnet.com/8301-17918_1-20...irms-it-will-stick-with-unlimited-data-plans/
ahhhhh...........gone todash..............
ahhhhh...........gone todash..............
Sprint can't change it. If they did it would be bad business! Spirits network is already crippled and coverage is hurting is some parts. Ya I know all networks are like that. But Sprint is sadly the worst. The cheap plans and good customer service is what keeps me around! I hope they get the network upgraded soon though. Still tempted to go back with Verizon.
Rocking the HTC EVO 3D
Did you say good customer service?
I guess 1 out of 15 ain't bad,
I've been with Sprint for over 11 years, and I have always had good customer service. Everyone has different experiences with providers. Personally, I have always been treated fairly by Sprint. Throw in good pricing and unlimited data, and I am a satisfied customer.
Don't get me wrong, if something happens, I am not opposed to switching, but for me there are no compelling reasons to leave Sprint.
I guess I just have bad luck as I always end up on the phone with someone who hates their job and shouldn't be working there. I've had some exceptional service with Sprint reps before. Going out of there way the help me. But the majority of them are usually dumb and rude.
This one time I called in about a problem for GV+S and they told me there was nothing they could do for me over the phone and I had to bring it in. They opened a service ticket for me. I called back and got someone helpful after calling back 5 times and they told me the ticket that was opened read: "Customer remove GV from their phone; needs help re-installing". We both just paused and said: What?!
Bottom line is, though, they always give me what I want to make me happy when I do call. Eventually. So I guess what more can you ask for.
I have had some CS problems as well. I was having service issues a few months ago, and talking to the first CS person, they recommended I bring in my devices to a store to have them checked out... All of them. So, if I understand this, I have 3 phones, a tablet, and a laptop, that are all "broken" and the service is working fine? I hung up with this person, called back, and talked to someone different who was very helpful and resolved the situation to my liking.
When it comes to customer service, most reps are stuck with a script, and are not supposed to deviate. They also have good days and bad days. I'm sure it is like that with every provider. When I have problems, I try and go to the same Sprint store and talk to the same person. If I have to call CS, I will simply keep calling back until I find someone who can help me.
Gotta love the:
"Hey how are you, um, yes. Hello?".
"How may I help you"
"Yes, I can see um see how frustrating this can be for one. I apologize as, um, yes, I would be very upset if this, um, happend to me. Um, yes... hello".
Dan Hesse has already said if the network strain is too much they will get rid of Unlimited data.