02-07-2011 01:43 AM
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  1. rdean's Avatar
    I bought my Optimus in January. At the end of the January I decided to return the phone and change back to my old phone. Thus, I deactivated the Optimus and switched plans.

    I really missed the Optimus and today, decided to reactivate it. BUT, I now must pay the additional $10.00 / month data plan fee. I've talked to two activation reps and both say there's nothing they can do.

    I feel that since the phone was initially activated before the data plan increase, I shouldn't be required to pay the new fee. But, Sprint seems to disagree. Any suggestions, besides "suck it up"?
    02-04-2011 08:44 PM
  2. verwon's Avatar
    They've pretty much made it an across the board rule, so I don't really think there's much you can do about it. Sorry!

    Sent from my eVo
    02-04-2011 08:48 PM
  3. hamagc's Avatar
    Ya I'm not so sure you can do anything. Try retentions if your out of contract. I don't think you can avoid it but maybe offset it with monthly credits or something.

    Sent from my LS670 using Tapatalk
    02-04-2011 09:10 PM
  4. gabbott's Avatar
    It's their new policy and technically you are now activating it (even if it is for the second time) after the date they started the new fee. You can try to state your case but I wouldn't expect them to waive it.
    02-04-2011 09:11 PM
  5. enzie5454's Avatar
    Might as well return it and get a higher end phone like the evo.
    02-04-2011 09:13 PM
  6. Cyber Warrior's Avatar
    Not much you can do there..tell the Rep you want to speak to the supervisor. If anyone's going to change anything for you it would be him. I doubt it but its worth a shot..you never know. I've been told no by reps before and then I ask to speak to the supervisor and its a whole different story. Just do a lot of yelling and complaining...seems to work.
    02-04-2011 09:16 PM
  7. gabbott's Avatar
    Might as well return it and get a higher end phone like the evo.
    Though then the OP would be spending even more money if that is a concern of theirs. the Optimus is a very capable phone. I have an EVO and there is also an Optimus in my house and if I couldn't have an EVO, I'd take the optimus without a problem. Anyway, don't want to get too off-topic.
    02-04-2011 09:17 PM
  8. cordell's Avatar
    That kind sucks but I dont see them budging much. Maybe some credirs as someone mentioned above. You might as well go ahead and get the 4G phone since you will have the fee anyway, if you can of course.
    02-04-2011 09:37 PM
  9. Matt.ny.tech's Avatar
    Did you keep your data plan? If you didn't change your plan, and lets say you had lost your optimus and just found it, the right Rep would understand. If the Rep you get on the phone is unable to help, accidentally disconnect and try the next one

    Sent from my Lego'ed 670 :tup:
    02-05-2011 06:46 AM
  10. rdean's Avatar
    What really stinks is that I wanted to return the phone because I had a hard time justifying the extra 30/month for the data plan. NOW, I gotta pay an extra 40 :-(
    02-05-2011 07:12 AM
  11. strra's Avatar
    here's a question. say i have to have my phone replaced with TEP. when i activate the replacement, will it make me pay the extra $10? if that's the case, i'm going to cancel my TEP
    02-05-2011 12:24 PM
  12. Matt.ny.tech's Avatar
    here's a question. say i have to have my phone replaced with TEP, when i activate the replacement, will it make me pay the extra $10? if that's the case, i'm going to cancel my TEP
    Nope!
    02-05-2011 12:50 PM
  13. ws1088's Avatar
    Have you checked out the optimus v forum? Switch to virgin mobile.
    What really stinks is that I wanted to return the phone because I had a hard time justifying the extra 30/month for the data plan. NOW, I gotta pay an extra 40 :-(


    Sent from my LS670 using Tapatalk
    02-05-2011 01:20 PM
  14. rdean's Avatar
    Nope!
    Why?
    02-05-2011 06:15 PM
  15. rdean's Avatar
    Have you checked out the optimus v forum? Switch to virgin mobile.
    Something can't be right here. I checked out Virgin's website and they offer a 1200 minute, unlimited text, data, web for $40.00/month, including taxes and stuff.

    My wife and I can both get a plan, have 2x the minutes we have with Sprint AND save over $60.00/month.

    Of course, I must buy the phone but at $149.00, it won't take long to recoup this cost.

    What am I missing here???
    02-05-2011 06:33 PM
  16. Axe's Avatar
    If the coverage and features meet your needs, the virgin mobile optimus v offer could be a very good value.
    02-05-2011 09:20 PM
  17. Phaise's Avatar
    Something can't be right here. I checked out Virgin's website and they offer a 1200 minute, unlimited text, data, web for $40.00/month, including taxes and stuff.

    My wife and I can both get a plan, have 2x the minutes we have with Sprint AND save over $60.00/month.

    Of course, I must buy the phone but at $149.00, it won't take long to recoup this cost.

    What am I missing here???
    The only thing your missing is the motivation to go down to Radio Shack and get yourself some phones

    NO CONTRACTS, UNLIMITED TEXT AND DATA, and they work off of Sprints Network so you can expect the same coverage you've been having
    02-05-2011 09:32 PM
  18. ws1088's Avatar
    I think the differences are:
    - no unlimited night and weekend
    - no call forwarding setup
    - no roaming connection
    - no visual voicemail?
    - no free mobile to mobile

    Sent from my LS670 using Tapatalk
    02-05-2011 10:34 PM
  19. 8er's Avatar
    Why?
    Warranty replacement devices do are not considered a new activation and are not automatically placed on the premium data plan 10/mo increase.

    Quite annoyed with sprint, but that is all I'll say here.
    02-06-2011 02:33 AM
  20. Matt.ny.tech's Avatar
    Warranty replacement devices do are not considered a new activation and are not automatically placed on the premium data plan 10/mo increase.

    Quite annoyed with sprint, but that is all I'll say here.
    Indeed.

    Your only going to get knocked on a new activation, an upgrade, or if you switch to a smart phone from an exsisting feature phone because YOU choose to. As in, you buy an Optimus on craigslist to replace your flip phone.


    Sent from my Lego'ed 670 :tup:
    02-06-2011 10:50 AM
  21. apinkel's Avatar
    Something can't be right here. I checked out Virgin's website and they offer a 1200 minute, unlimited text, data, web for $40.00/month, including taxes and stuff.

    My wife and I can both get a plan, have 2x the minutes we have with Sprint AND save over $60.00/month.

    Of course, I must buy the phone but at $149.00, it won't take long to recoup this cost.

    What am I missing here???
    If you aren't under contract with sprint I'd say it is worth trying out. I tried out cricket here a few months back but their coverage didn't work out for me. Virgin should have better coverage since they do use sprint's network, do keep in mind that I believe you will loose roaming on verizon's network (which you get with sprint).

    The nice part about these types of plans is that there isn't a contract so it's much easier to try out their service and jump back to Sprint in the event something doesn't meet your needs. About the only thing you'd be out is the cost of the phone, although you can typically sell that on craigslist or ebay and get most of your money back.
    02-06-2011 12:34 PM
  22. rdean's Avatar
    IF I go with a Virgin Mobile Optimus phone can I then use that same phone on Sprint?
    02-06-2011 02:19 PM
  23. swg0101's Avatar
    Unless you hack your phone, you won't be able to.
    Also, on Virgin Mobile you lose to capability to roam on other networks.
    02-06-2011 02:51 PM
  24. rdean's Avatar
    I don't know if lack of roaming is an issue. I don't travel more than 60 miles from my house. Is there some way I can find out more about roaming and VM's coverage? Is it just a matter of looking at their coverage map?
    02-06-2011 02:54 PM
  25. swg0101's Avatar
    It's a matter of looking at their coverage map. Virgin's coverage map should be exactly identical to Sprint's minus the gray and darker green areas. Also if you use Google Voice, I heard there might be some troubles setting that up (not sure if that's resolved yet or not, I don't use Virgin). Plus now you have to watch your minutes now you don't have free M2M or Nights/Weekends.

    For my area, Sprint offers somewhat of a spotty service (despite this is a college town), and roaming access only if I go to a smaller town which is about 10 miles west from here. Therefore you should play around with your Sprint phone (set it to Sprint only within your preferences) and test around your "travel areas" before deciding to switch to Boost/Virgin.
    02-06-2011 03:06 PM
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