1. Silence Sarge's Avatar
    So I lost my phone like an ***** over the weekend and had to order a replacement for $125 from phoneclaim.com yesterday. Everything went well and the phone arrived this afternoon, but I plugged it in to let it charge while I went back in to work and came back to try it to find a dead spot on the screen. The "T", "V", and "G" buttons don't work at all in portrait mode. Do I have to take this back to AT&T or try to talk directly to Motorola? Am I going to get screwed and have to pay another $125 or will it get replaced for free?
    07-19-2011 08:06 PM
  2. dalvik's Avatar
    Does this replacement device have a warranty? if yes then call Moto.
    Silence Sarge likes this.
    07-19-2011 09:12 PM
  3. yodatom10's Avatar
    So I lost my phone like an ***** over the weekend and had to order a replacement for $125 from phoneclaim.com yesterday. Everything went well and the phone arrived this afternoon, but I plugged it in to let it charge while I went back in to work and came back to try it to find a dead spot on the screen. The "T", "V", and "G" buttons don't work at all in portrait mode. Do I have to take this back to AT&T or try to talk directly to Motorola? Am I going to get screwed and have to pay another $125 or will it get replaced for free?
    Take it right to att and they will give u a new phone without issue

    Sent from my Xoom using Tapatalk
    Silence Sarge likes this.
    07-19-2011 09:17 PM
  4. Silence Sarge's Avatar
    Thanks guys, I'm going to try going in to the AT&T store after work today and see if that works...if not I'll try contacting Motorola.
    07-20-2011 03:08 PM
  5. sk8trix's Avatar
    let us know because paying for another one is really messed up especially when they're giving us nonworking devices.
    07-20-2011 07:54 PM
  6. Silence Sarge's Avatar
    I went to the AT&T store last night and spoke with a rep. He called the insurance company spoke with them for 2 or 3 minutes then handed me the phone and I spoke with them for another 3 or 4 minutes and easy as that they are overnighting another to me for free. It ended up being much less painful than I expected.
    07-21-2011 02:32 PM
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