So, I had an issue with AT&T last week because they inexplicably removed something from my account. This coupled with their announcements on the Atrix yesterday really rubbed me the wrong way so I sent them the following email...(and figured why not share it with y'all)
I have been a ?valued? customer since 2000. I have supported your company and have sold family and friends on your service over these 11 years (in fact, 4 people in the past 2 months?for this I?m sure you are appreciative?!?!?) I even stood behind your company in light of the recent CR rankings.
Recent events with my account (which I?m still contemplating reporting to the BBB) and your announcements regarding the Motoroal Atrix have ultimately left a bad taste in my mouth.
For years your organization has been able to hang its collective hats on the iPhone. Well, you all do realize those days are over, correct?
Your next best thing is (was???) Android. You now have managed to stifle yourselves in this venture. You were able to procure the top-of-the-line Android (Motorola Atrix) and then proceed to lock it down while at the same time fill it up with your ?bloatware?. As with all of your Android devices you prevent the installation of applications that are available on Android Market and to other cellular providers (because you deem them inappropriate???). You also prevent users from installing other applications that have yet to make it to the market (ex: Swype, which actually comes on some of your phones preinstalled). So, lets recap this?you can force applications on me (that I can?t remove) with the ?bloatware? but won?t allow me to install what I want? And you have no issue with this?
Now to ice the cake, so to speak, you have gone and told potential buyers of the Atrix that if you want to browse the web on a larger screen you have to pay an additional $20 per month to ?tether? it to a keyboard and larger screen? We pay for an ?unlimited? data plan. Why does it matter what size screen we view our ?unlimited? data on?
With this device, the top ranked phone at CES, you stood the chance to not lose ground with Verizon?s announcement of the iPhone. What is to keep someone with AT&T now? A pretty smile? New carpet on the sales floor? With your recent announcements, it surely will not be equipment that stands out from that of others.
Sincerely,
Jess
I'm sure I will get a bucket response back but I figured I had nothing to lose.
I have been a ?valued? customer since 2000. I have supported your company and have sold family and friends on your service over these 11 years (in fact, 4 people in the past 2 months?for this I?m sure you are appreciative?!?!?) I even stood behind your company in light of the recent CR rankings.
Recent events with my account (which I?m still contemplating reporting to the BBB) and your announcements regarding the Motoroal Atrix have ultimately left a bad taste in my mouth.
For years your organization has been able to hang its collective hats on the iPhone. Well, you all do realize those days are over, correct?
Your next best thing is (was???) Android. You now have managed to stifle yourselves in this venture. You were able to procure the top-of-the-line Android (Motorola Atrix) and then proceed to lock it down while at the same time fill it up with your ?bloatware?. As with all of your Android devices you prevent the installation of applications that are available on Android Market and to other cellular providers (because you deem them inappropriate???). You also prevent users from installing other applications that have yet to make it to the market (ex: Swype, which actually comes on some of your phones preinstalled). So, lets recap this?you can force applications on me (that I can?t remove) with the ?bloatware? but won?t allow me to install what I want? And you have no issue with this?
Now to ice the cake, so to speak, you have gone and told potential buyers of the Atrix that if you want to browse the web on a larger screen you have to pay an additional $20 per month to ?tether? it to a keyboard and larger screen? We pay for an ?unlimited? data plan. Why does it matter what size screen we view our ?unlimited? data on?
With this device, the top ranked phone at CES, you stood the chance to not lose ground with Verizon?s announcement of the iPhone. What is to keep someone with AT&T now? A pretty smile? New carpet on the sales floor? With your recent announcements, it surely will not be equipment that stands out from that of others.
Sincerely,
Jess
I'm sure I will get a bucket response back but I figured I had nothing to lose.