02-09-2011 11:20 PM
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  1. jess.hickey's Avatar
    What you should do is post on the FaceBook AT&T website and have a chat with them on their. They usually tell you to email personally (like their personal AT&T mailbox) them if you post like "I'm very upset with blahblah.."
    So I went ahead and posted on their FaceBook page as I still have not heard from anyone regarding the email sent earlier this morning.

    We'll see what happens. If nothing else maybe it will at least open a few more eyes to what AT&T is trying to do.
    02-04-2011 07:37 PM
  2. dtboos's Avatar
    So I went ahead and posted on their FaceBook page as I still have not heard from anyone regarding the email sent earlier this morning.

    We'll see what happens. If nothing else maybe it will at least open a few more eyes to what AT&T is trying to do.
    And what Motorola is allowing them to do. This along with the eFuse fiasco, it looks like HTC will become the go-to place for high end phones.
    02-04-2011 08:01 PM
  3. cman6453's Avatar
    I've been a customer since Pac Bell Cellular...yes, PAC-FRICKIN'-BELL. I don't even remember how long ago that was. And, yes, I've tried to change to all the carriers except T-Mobile AND, yes, I've at least had experience with ALL of them. I always end up back at AT&T with, really, no issues even with customer service. But this, this REALLY gets to me for some reason. Not sure if it's the consumer in me or what...but it seriously IRKS me. I am seriously considering other options, ETF be damned.

    Good luck jess!!
    02-04-2011 08:35 PM
  4. jess.hickey's Avatar
    Here is something I just posted on AT&Ts FaceBook page:

    I own a phone that I purchased independently of ATT but use on their service. I pay them a significant amount of money each month for the service they provide on MY phone (and with this I have no issue). Android offers applications in a market that ATT will not allow me access to because they think it is inappropriate for me to use on MY phone. I pay for unlimited data (capped at 5 GB a month) and I should be able to use said data in whatever capacity I see fit as I have paid for it. What difference does it make if I use the data kb per session or mb per session?

    The issue that has arisen now is with the Atrix. For all intents and purposes, the phone is a computer. It is the driving force behind the dock. The dock, to the best of my knowledge, contains no computing functions. It is a screen and a keyboard. If I did not have the ability to see web pages or my email on the phone (i.e. it was a modem/router) and I had to connect it to the dock to see the data I again would have no issue. This however is not the case here. If I connected my Motorola Razr to my computer and used it to view apple.com or weather.gov then yes, charge a tethering fee...I am using the service outside of the scope of which it was designed. This phone, and many others, were designed to make calls and view data...and they make money on this fact by saying other networks do not allow you to do it. It should not matter on what format I view the data.

    ATT also fills their phones with "bloatware" which the consumer is unable to remove by normal means. This is the case if you buy a supplemented phone from ATT or if you buy the phone outright from the manufacturer. So with this, in conjunction with their blocking of applications and prevention of "side loading" applications, they are dictating what the owner can and can not do with a phone what is the his/hers.

    Imagine if you went to your auto dealer and purchased a new car and the dealer said "O.K. you may go to [big box store] and purchase after market radio a or c but not radio b. (even though b works fine in your car and every other car on the market) And we know your car can do 110 mph but do not go over 55 (even though the speed limit in your area is 65) or we are going to add an additional fee to your next months payment. Oh and one last thing Mr. Customer, even though your car is designed to carry three passengers we are only going to allow you to carry two. If you decide to carry three we are going to charge you an additional fee on next months payment." Are you going to purchase from this store or are you going to go down the road to the other dealership? How long do you think auto dealer number one would stay in business if the word got out that this was their business practice?
    Nchaka likes this.
    02-04-2011 09:45 PM
  5. john_v's Avatar
    I'll probably send them something next week. I walked away from att tonight, and it never felt so good. We were close enough to the end of our contract that the ETF was under $100 (we were on contract from before they raised the ETF).
    On top of that, I'm loving the android experience (all 2 hours of it so far!)
    02-04-2011 09:58 PM
  6. arwaldon4's Avatar
    Here is something I just posted on AT&Ts FaceBook page:

    I own a phone that I purchased independently of ATT but use on their service. I pay them a significant amount of money each month for the service they provide on MY phone (and with this I have no issue). Android offers applications in a market that ATT will not allow me access to because they think it is inappropriate for me to use on MY phone. I pay for unlimited data (capped at 5 GB a month) and I should be able to use said data in whatever capacity I see fit as I have paid for it. What difference does it make if I use the data kb per session or mb per session?

    The issue that has arisen now is with the Atrix. For all intents and purposes, the phone is a computer. It is the driving force behind the dock. The dock, to the best of my knowledge, contains no computing functions. It is a screen and a keyboard. If I did not have the ability to see web pages or my email on the phone (i.e. it was a modem/router) and I had to connect it to the dock to see the data I again would have no issue. This however is not the case here. If I connected my Motorola Razr to my computer and used it to view apple.com or weather.gov then yes, charge a tethering fee...I am using the service outside of the scope of which it was designed. This phone, and many others, were designed to make calls and view data...and they make money on this fact by saying other networks do not allow you to do it. It should not matter on what format I view the data.

    ATT also fills their phones with "bloatware" which the consumer is unable to remove by normal means. This is the case if you buy a supplemented phone from ATT or if you buy the phone outright from the manufacturer. So with this, in conjunction with their blocking of applications and prevention of "side loading" applications, they are dictating what the owner can and can not do with a phone what is the his/hers.

    Imagine if you went to your auto dealer and purchased a new car and the dealer said "O.K. you may go to [big box store] and purchase after market radio a or c but not radio b. (even though b works fine in your car and every other car on the market) And we know your car can do 110 mph but do not go over 55 (even though the speed limit in your area is 65) or we are going to add an additional fee to your next months payment. Oh and one last thing Mr. Customer, even though your car is designed to carry three passengers we are only going to allow you to carry two. If you decide to carry three we are going to charge you an additional fee on next months payment." Are you going to purchase from this store or are you going to go down the road to the other dealership? How long do you think auto dealer number one would stay in business if the word got out that this was their business practice?
    this is awesome! Hope you get a good response!!
    jess.hickey likes this.
    02-04-2011 10:48 PM
  7. bobbiac's Avatar
    Yeah see I will never understand the pricing on wireless services...

    Modern cell phones transmit voice calls as digital data these days, right? so then why isn't that part of our data package?

    They also provide text messaging service. Guess what? It uses the carrier signal that is ALWAYS ON and costs them next to NOTHING to deliver it. Granted mms messages are slightly different because they are... oh yeah DATA.

    Then we have companies that realize this and are treating their communications services as one entity and charging a flat rate. They do charge for premium / extra services but that is completely understandable.

    yeah I really want to stay with ma bell, but it's hard. Real hard.

    BTW did any1 notice that AT&T and tmo have a tendency to place their 3G coverage almost entirely next to major roadways and metropolitan areas?
    02-05-2011 08:41 AM
  8. ka3yan's Avatar
    I did end up making several comments on AT&T's Facebook discussion board. The good news is that I'm not alone. There were so many people saying exactly what we've voiced here on this forum. I'm curious if AT&T is going to reconsider pricing or if they'll be stubborn and arrogant and keep it like it is.

    I know that nothing will come of the locked bootloader. Locking down phones is what Verizon used to be known for and now AT&T has decided to do.
    02-05-2011 10:29 AM
  9. mrro82's Avatar
    I'll probably send them something next week. I walked away from att tonight, and it never felt so good. We were close enough to the end of our contract that the ETF was under $100 (we were on contract from before they raised the ETF).
    On top of that, I'm loving the android experience (all 2 hours of it so far!)
    Congrats on getting your new phone! After this debacle with the Atrix, I'm getting the Inspire. One year left on the contract and I might be saying bye bye to AT&T as well.
    02-05-2011 10:43 AM
  10. textiaac's Avatar
    I'll probably send them something next week. I walked away from att tonight, and it never felt so good. We were close enough to the end of our contract that the ETF was under $100 (we were on contract from before they raised the ETF).
    On top of that, I'm loving the android experience (all 2 hours of it so far!)
    Why did you go with the mesmerize instead of the captivate?
    02-05-2011 10:53 AM
  11. blopez24's Avatar
    Yeah depending on sprints announcement during their upcoming event i might end up switching my line since my contract is up in july i think. The atrix was the one keeping me onto AT&T now honestly no real reason to stay. Im disappointed at the pricing they have done with the docks.
    02-05-2011 02:27 PM
  12. jess.hickey's Avatar
    A new discussion I posted on AT&Ts FaceBook page.

    I encourage you to hop on over there and post a little something to see if we can centralize our concerns and see if we can get an answer or hopefully some changes.

    AT&T Tethering Requirement / Bloatware / App Blocking / Atrix | Facebook
    02-05-2011 04:32 PM
  13. ka3yan's Avatar
    Hey Jesse, saw you over on FB (I'm Brad Morris). Good post and I think you were right on the money.
    jess.hickey likes this.
    02-05-2011 04:43 PM
  14. john_v's Avatar
    Why did you go with the mesmerize instead of the captivate?
    Same phone (galaxy s) just US Cellular's version. It was their top phone. Very happy with it so far.
    02-05-2011 10:22 PM
  15. john_v's Avatar
    Congrats on getting your new phone! After this debacle with the Atrix, I'm getting the Inspire. One year left on the contract and I might be saying bye bye to AT&T as well.
    Thanks! I'm enjoying it immensely.I've come to realize that I don't need the latest and greatest phone.this does exactly what I need it to at a very affordable price with a plan that is way cheaper than att but with more perks.
    It felt good to call their bluff and walk away.
    02-05-2011 10:28 PM
  16. ka3yan's Avatar
    Dangit. I checked and US Cellular doesn't provide service (although they do have coverage) in my area. They would be a solid answer to what I'm looking for. I could make a clean break from AT&T and not feel like my only other option was Big Red. I had T-mo before and they just don't have great coverage here.
    02-06-2011 07:34 AM
  17. john_v's Avatar
    Dangit. I checked and US Cellular doesn't provide service (although they do have coverage) in my area. They would be a solid answer to what I'm looking for. I could make a clean break from AT&T and not feel like my only other option was Big Red. I had T-mo before and they just don't have great coverage here.
    Yeah, I think they are a chicago area provider, although they do provide coverage nationwide.

    Do some digging, see if there aren't some local providers in your area. Unless of course you feel you want or need the "latest and greatest" high end phone. For me, I came to a realization that carrier, network, and plan costs/perks are more important than whether or not I have the latest phone. In my opinion (so take it for what it's worth, it probably won't apply to most people here) the Mesmerize is a great phone, and it covers my requirements (flawless sync with GMail, cal, and contacts, as well as good browsing experience <think: what blackberry isn't >) . I'm very happy with my decision to make the switch and with the phone I chose.
    Jonneh likes this.
    02-06-2011 07:42 AM
  18. chrstdvd's Avatar
    I was an AT&T customer for 11 days last April. I just had to have the iPhone so I got it while still keeping my family plan at Verizon. In round numbers it was going to cost me an extra $105 per month for the joy of the iPhone.

    Everywhere I went except in a town my iPhone said, "no service". So, I took it back as it was as useless to me as an iPod Touch without WIFI.

    I got a huge bill a few weeks later. I called them and explained that I had returned the phone within the thirty day grace period. They were nice and made my bill be $0, did not even charge for the bit of data I used during the 11 days that I had it.

    So I can not say they have bad customer service. They just do not have good coverage, regardless of what their commercials say.
    02-06-2011 09:05 AM
  19. textiaac's Avatar
    I was an AT&T customer for 11 days last April. I just had to have the iPhone so I got it while still keeping my family plan at Verizon. In round numbers it was going to cost me an extra $105 per month for the joy of the iPhone.

    Everywhere I went except in a town my iPhone said, "no service". So, I took it back as it was as useless to me as an iPod Touch without WIFI.

    I got a huge bill a few weeks later. I called them and explained that I had returned the phone within the thirty day grace period. They were nice and made my bill be $0, did not even charge for the bit of data I used during the 11 days that I had it.

    So I can not say they have bad customer service. They just do not have good coverage, regardless of what their commercials say.
    Do you live in the boondocks or something?
    02-06-2011 09:28 AM
  20. moosc's Avatar
    I did same thing when iPhone3g came out I thought dam this is the phone I need. I had it for 72hours and returned it. There service in my area was way to slow. If u left the city u lost 3g and its still like that. VZW trump ATT in service coverage areas
    I was an AT&T customer for 11 days last April. I just had to have the iPhone so I got it while still keeping my family plan at Verizon. In round numbers it was going to cost me an extra $105 per month for the joy of the iPhone.

    Everywhere I went except in a town my iPhone said, "no service". So, I took it back as it was as useless to me as an iPod Touch without WIFI.

    I got a huge bill a few weeks later. I called them and explained that I had returned the phone within the thirty day grace period. They were nice and made my bill be $0, did not even charge for the bit of data I used during the 11 days that I had it.

    So I can not say they have bad customer service. They just do not have good coverage, regardless of what their commercials say.
    02-06-2011 11:00 AM
  21. dtboos's Avatar
    Coverage always depends on where you are. Coverage requires physical towers, and there is no way to have excellent reception everywhere; from any carrier.

    Sometimes one has more coverage over the other(s) where you need it and thats all that matters.

    The only thing I can't stand is them milking people as much as possible, and controlling what devices you have access to, and what you can do with them. Its like wanting Comcast cable internet, and only being able to choose from 3 laptops and 2 desktops that they have contracts for. The day needs to come (when LTE is completely done in US) when phones are sold separately and you choose where to take them. They are YOUR devices after all. They should compete on service alone, not 'if you want x phone, you have to be on x service.'
    ka3yan likes this.
    02-06-2011 11:12 AM
  22. Chris Kerrigan's Avatar
    That's essentially how it's done in Europe. In fact, I'm pretty sure that's because in Europe it's illegal to lock down a phone to a specific carrier (all phones are sold unlocked). I wish it was the same here, because that would make buying a phone a lot more interesting. I already stay to one-year or off contract all together.
    02-06-2011 12:44 PM
  23. EJL1980's Avatar
    Do you live in the boondocks or something?
    Agreed. In the year I've had AT&T, I've had better coverage than I had with VZW.
    02-06-2011 03:53 PM
  24. E_man's Avatar
    That's essentially how it's done in Europe. In fact, I'm pretty sure that's because in Europe it's illegal to lock down a phone to a specific carrier (all phones are sold unlocked). I wish it was the same here, because that would make buying a phone a lot more interesting. I already stay to one-year or off contract all together.
    The problem is, many people are like me. I cannot afford to spend $600 on a phone when I would have the same contract pricing. Biggest reason I'd switch to T-Mobile, probably when my current contract runs dry.
    02-06-2011 04:08 PM
  25. Chris Kerrigan's Avatar
    The problem is, many people are like me. I cannot afford to spend $600 on a phone when I would have the same contract pricing. Biggest reason I'd switch to T-Mobile, probably when my current contract runs dry.
    I can understand that, been there myself. It'd be amazing if you had a choice of both, but unfortunately, THAT will never happen.
    02-06-2011 04:10 PM
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