04-30-2011 04:10 PM
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  1. Uncle_Chet's Avatar
    I'm on day 2 with the Atrix, following 2 years with an iPhone 3G. I'm enjoying the Atrix so far. The problem: Two out of three people that I routinely talk to tell me that my voice quality is worse than with the iPhone. They volunteered their opinions without me mentioning I had a new phone. One said I sounded less clear and the volume was lower and the other actually said my voice sounded muffled. I was calling from a quiet environment. I can hear the person on the other end fine - as well or better than I could hear them on the iPhone. I am surprised because most Atrix reviewers seem to say people they call report that their voice quality and volume are good or very good. I tried different settings on Settings>Call Settings>Noise Suppression, to no avail (although I did not expect this to have much impact since I was calling from a quiet environment).

    I would welcome any suggestions or comments. Are there other settings or adjustments I can try? Can anyone suggest a way to determine whether my phone is defective?
    02-25-2011 09:40 AM
  2. dageniusal's Avatar
    I'm having the same issue myself. Was in a quiet location and a couple of people said that they couldn't hear me.
    02-25-2011 10:26 AM
  3. ericjackson's Avatar
    02-25-2011 10:33 AM
  4. tanda4's Avatar
    Same here, especially on speaker phone.
    02-25-2011 10:40 AM
  5. AUSTIN316's Avatar
    Sound is horrible compared to what it was on my iPhone 4.
    02-25-2011 11:39 AM
  6. ggong5150's Avatar
    I'm having the same issue, my gf has iphone 4 and said when I'm talking to her it sounds muffled and she can barely hear me.
    02-25-2011 11:49 AM
  7. hotleadsingerguy's Avatar
    Well nobody's said anything to me about it but I noticed when recording my Voicemail message that it does sound a bit muffled. It's not bad (easy to understand and clear), but it's something I noticed.

    On the other hand, I've had a *bunch* of people tell me I sound clear and loud when using my bluetooth headset. My car has a bluetooth module in it and I've used it for years. I've used multiple phones with it, my last being an iPhone 4, but people have told me lately that I sound crystal clear and much louder. They didn't even know I got a new phone.

    That would lead me to believe the problem is something to do with the noise suppression. The phone must do some kind of noise suppression before sending out the signal, even with the option off.
    02-25-2011 01:00 PM
  8. lantern212's Avatar
    I had the exact same issue. As strange as it sounds, when I went to the AT&T store the first thing they did was to give me a new sim card - and it worked. I'm still not sure how that would change things, but the customer service guy told me that was the first step on his list of fixes.
    02-25-2011 02:46 PM
  9. ggong5150's Avatar
    So I ended up trading phones with my gf to test the quality and hear for myself since she has the iPhone 4 as well. It sounded fine for the area we were in, the call was clear and loud. I don't get a very strong signal where I live but where she lives it is a lot stronger and had no call quality issues. Maybe I guess depends on your area.
    02-25-2011 03:13 PM
  10. ggong5150's Avatar
    I had the exact same issue. As strange as it sounds, when I went to the AT&T store the first thing they did was to give me a new sim card - and it worked. I'm still not sure how that would change things, but the customer service guy told me that was the first step on his list of fixes.
    That also may be something to try since I'm using my Micro Sim with a SIM adapter in my Atrix.
    02-25-2011 03:14 PM
  11. PixelVic's Avatar
    My wife and I each just got an Atrix. We both love the phone, and have had it for a few days. We became really quick converts after living iPhone for years.

    The first time she called me, her voice sounded faint and muffled, but we just ignored it. Then I took a long business call, and the person I was talking with said the voice quality was horrible. I plugged in a headset, and everything was fine.

    My wife and I then went to the mall yesterday, and called each other. The voice quality was really bad, muffled and a little choppy. Strong signal. We swapped phones - no difference. I googled it, and found the posts on this forum. I turned off the noise cancellation, and it got better. My wife did the same - ditto. However, it's still a bit muffled, and not nearly as good as my ex-iPhone.

    We went into the AT&T (full service) store and showed them the problem. The tech immediately agreed that it didn't sound very good. He checked his system, but didn't find anything about this problem. IMHO - the 'replace the Sim card' idea seems a little far fetched, and his system didn't have any such suggestions.

    I suspect there will be a lot of 'noise' about this in the next week (the phone just hit the street, after all!), and hopefully there will be an easy fix. I love this phone, and don't want to have to give it up.
    electricelm likes this.
    02-27-2011 07:52 AM
  12. FORDOC's Avatar
    I ave used the Atrix for almost a week now and have the same issue. It is so bad that I actually have to raise my voice (almost screaming) to talk with my wife. It is on 100% of my calls.
    02-27-2011 09:25 AM
  13. jhamilton3#CB's Avatar
    Speakerphone has not worked very well for me.. Felt like I was screaming into it and the person still couldn't hear me.

    Definitely not as good of call quality as my iPhone 4.. which is disappointing because I thought the Atrix would be better.
    02-27-2011 10:48 AM
  14. shady909's Avatar
    My girlfriend has told me that I sound muffled and she often asks me to repeat myself. Between this and the unlimited data plan fiasco I'm going to return my Atrix and wait for something else.
    02-27-2011 11:51 AM
  15. hainesx's Avatar
    Just curious, but have any of the previous posters put a case or screen protector on their Atrix? I was looking at cases for mine and noticed that some of the designs looked like they would block the mic (it's that tiny slit just below the front screen). I have only heard positive feedback from everyone regarding Atrix sound quality, but I have not installed a case or screen protector yet.
    02-27-2011 02:31 PM
  16. kumarshah's Avatar
    I haven't heard anything like that till now. Talked to a few people, even worked from home Thursday and Friday and attended all my calls on the Atrix. Will have to keep my eye out though.
    02-27-2011 02:36 PM
  17. Beezzy's Avatar
    Yeah alot of screen protectors block the mic on the bottom. Thats why i haven't gotten one yet. I'm going to the Ghost Armor kiosk at my mall this week to see if there's is any better sincr i usually go with them. Because everyone has told me I sound fine on my Atrix.
    Sent from my Atrix 4G using Tapatalk
    02-27-2011 02:38 PM
  18. PixelVic's Avatar
    I wrote the post about the problems that my wife and I had yesterday. We did *not* have screen protectors yesterday, but did get them installed. The voice quality didn't change (although I didn't even think about that possibility).

    I had a long talk with another friend today while on the Atrix. He said that it did sound muffled, but it wasn't too bad. Note - I still have the noise cancellation turned off, which made a difference. With that report, I'm not in a rush to return it. I'm going to hang in there and see what they come up with.
    02-27-2011 03:23 PM
  19. Pluka471's Avatar
    try shutting off the noise cancellation option in settings.
    02-27-2011 07:22 PM
  20. lantern212's Avatar
    I wrote the post about the problems that my wife and I had yesterday. We did *not* have screen protectors yesterday, but did get them installed. The voice quality didn't change (although I didn't even think about that possibility).

    I had a long talk with another friend today while on the Atrix. He said that it did sound muffled, but it wasn't too bad. Note - I still have the noise cancellation turned off, which made a difference. With that report, I'm not in a rush to return it. I'm going to hang in there and see what they come up with.
    Noise Cancellation is off, and my sound is still horrendous (New sim turned out not to work). I have another handset coming on Tuesday, but after this influx of sound issues I'm very close to returning this thing if the problems persist.
    02-27-2011 07:25 PM
  21. sublime187's Avatar
    Noise Cancellation is off, and my sound is still horrendous (New sim turned out not to work). I have another handset coming on Tuesday, but after this influx of sound issues I'm very close to returning this thing if the problems persist.
    i'm on my 4th atrix right now, and 3rd sim card. exact same issues every time.

    seems to me like it could be one of two things:

    1) there is large batch of defective phones out there

    2) maybe it only sounds good with very, very strong signal strength?


    whatever it is, this is a major disappointment. at this point, i think i'm going to wait it out and hope for a fix or maybe a refurb exchange down the line.


    ... also...

    holding the phone at JUST the right angle seems to help me sound better. obviously, this doesn't do a damn thing to make the other caller sound better though..
    02-27-2011 08:05 PM
  22. ggong5150's Avatar
    Just curious, but have any of the previous posters put a case or screen protector on their Atrix? I was looking at cases for mine and noticed that some of the designs looked like they would block the mic (it's that tiny slit just below the front screen). I have only heard positive feedback from everyone regarding Atrix sound quality, but I have not installed a case or screen protector yet.
    I'm using the Otterbox Commuter case in which it goes right under the microphone. There hasn't been much in cases or screen protectors as others have pointed out that the Atrix was released early from it's original March 6th release. So I'm sure by then you'll see a lot more come to market.
    02-27-2011 08:08 PM
  23. lantern212's Avatar
    i'm on my 4th atrix right now, and 3rd sim card. exact same issues every time.

    seems to me like it could be one of two things:

    1) there is large batch of defective phones out there

    2) maybe it only sounds good with very, very strong signal strength?


    whatever it is, this is a major disappointment. at this point, i think i'm going to wait it out and hope for a fix or maybe a refurb exchange down the line.


    ... also...

    holding the phone at JUST the right angle seems to help me sound better. obviously, this doesn't do a damn thing to make the other caller sound better though..
    Ouch...I would almost want to see what the Thunderbolt is like; plus I'm down for switching to Verizon's network. I have until the 15th to cancel my contract so I'm gonna see what happens this week and decide later.
    02-27-2011 09:44 PM
  24. lordratner's Avatar
    I cant speak to every issue, but my phone had the "muffled/mumbling" issues described here.

    I went to the ATT store and they replaced the SIM card. oddly, the SIM cards at ATT stored are different than the ones shipped with new phones.

    Problem solved. And the ATT rep said they have that problem a lot, and have no idea why some SIM cards are better than others.

    But considering the card is supposed to encode the transmissions, it is plausable that a crummy card could effect audio quality.

    But most importantly, it worked, so at least give it a shot.
    02-28-2011 05:03 PM
  25. sublime187's Avatar
    I cant speak to every issue, but my phone had the "muffled/mumbling" issues described here.

    I went to the ATT store and they replaced the SIM card. oddly, the SIM cards at ATT stored are different than the ones shipped with new phones.

    Problem solved. And the ATT rep said they have that problem a lot, and have no idea why some SIM cards are better than others.

    But considering the card is supposed to encode the transmissions, it is plausable that a crummy card could effect audio quality.

    But most importantly, it worked, so at least give it a shot.
    do you have the blue and white sim card with 3G in orange?

    i'm on my third one of these. no luck.
    03-01-2011 02:24 AM
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