1. EV1L_PUPP3T's Avatar
    Ive had this phone for three days. Almost everyone I speak to says I sound muffled when I talk. Is there a setting or something to fix this?

    Is it possible I got a bad phone?

    Thanks
    05-17-2011 04:56 PM
  2. attweco's Avatar
    Return it. It's defective, and the problem seems to get worse, the more you use it.
    05-17-2011 05:58 PM
  3. dalvik's Avatar
    Ive had this phone for three days. Almost everyone I speak to says I sound muffled when I talk. Is there a setting or something to fix this?

    Is it possible I got a bad phone?

    Thanks
    did you update your phone with the latest firmware? voice quality was addressed i believe in 1.57 it worth trying prior returning/exchanging it... I really like your avatar btw LOL
    05-17-2011 06:09 PM
  4. EV1L_PUPP3T's Avatar
    did you update your phone with the latest firmware? voice quality was addressed i believe in 1.57 it worth trying prior returning/exchanging it... I really like your avatar btw LOL
    It's currenly running 4.1.83.

    thanks on the avatar
    05-17-2011 07:14 PM
  5. EV1L_PUPP3T's Avatar
    Return it. It's defective, and the problem seems to get worse, the more you use it.
    Thanks for he help
    05-17-2011 07:14 PM
  6. varsityhacker's Avatar
    Turn off the noise suppression setting it will help a lot. I returned my first unit and still had issues with the second one but still better, I then turned off the noise suppression and the problem has gotten much better.
    philharmonik likes this.
    05-17-2011 07:51 PM
  7. philharmonik's Avatar
    Turn off the noise suppression setting it will help a lot. I returned my first unit and still had issues with the second one but still better, I then turned off the noise suppression and the problem has gotten much better.
    thanks for sharing this tip. Sometimes my wife has to ask me to repeat myself. doesn't happen all the time though.
    05-18-2011 03:10 PM
  8. ross.lafferty's Avatar
    Sometimes my wife has to ask me to repeat myself. doesn't happen all the time though.
    Maybe she just subliminally ignored you?
    05-18-2011 03:13 PM
  9. philharmonik's Avatar
    Maybe she just subliminally ignored you?
    hahaha! Good one!
    05-18-2011 04:02 PM
  10. EV1L_PUPP3T's Avatar
    Exchanged the phone for a new one today; Made several calls with no problems. So far so good!
    05-18-2011 09:31 PM
  11. attweco's Avatar
    Exchanged the phone for a new one today....
    That was a wise move. No point in holding onto a phone which is not 100 percent solid, when you have the opportunity to exchange it, with no penalties.

    Enjoy!
    05-19-2011 03:05 AM
  12. philharmonik's Avatar
    I tried turning off noise suppression...and my wife was still having a hard time hearing me. I really hope they get another update soon to fix this crap. This is unacceptable! Im not turning it in for warranty either. Ill just wait and see if another update will be coming soon.
    05-19-2011 12:29 PM
  13. Jonneh's Avatar
    Then, if you're able, I'd tried to get a replacement. From what I hear, it only gets worse from there.
    05-19-2011 12:36 PM
  14. Tom S.'s Avatar
    As a test, every time I make a call I ask if the person can hear me fine. After turning down the noise suppression I have had no problems.

    Sent from my MB860 using Tapatalk
    05-19-2011 09:28 PM
  15. EV1L_PUPP3T's Avatar
    That was a wise move. No point in holding onto a phone which is not 100 percent solid, when you have the opportunity to exchange it, with no penalties.

    Enjoy!
    The cool part is I got a free refurb with a 2 year contract. Now I have a brand new one for free as well. win/win
    05-19-2011 11:02 PM
  16. EV1L_PUPP3T's Avatar
    As a test, every time I make a call I ask if the person can hear me fine. After turning down the noise suppression I have had no problems.

    Sent from my MB860 using Tapatalk
    I turned off the noise supressor and it didn't help
    05-19-2011 11:04 PM
  17. attweco's Avatar
    That workaround helps some, but not others, myself included.

    But that's beside the point. The noise cancellation was a "feature" which was advertised with the phone, and we paid for it. Now, we are supposed to give up a feature in order to let Motorola off the hook for their poor engineering/quality control? Not a chance. This is 100 percent Motorola's problem to put right, THEMSELVES AT THEIR EXPENSE; not us having to live with some half-baked workaround which a Motorola bean counter decided was the cheap way out of THEIR problem.

    Any Atrix owner with the muffled voice affliction who gets all smiley from solving Motorola's problem for them is nothing but a fool.

    The good news is that the heat is still on, over on the Motorola corporate forum for Atrix. Regardless of how Motorola tries to ignore it, this problem isn't going away for their "flag****" phone.
    05-20-2011 03:47 PM
  18. varsityhacker's Avatar
    Strong words calling people fools for solving a problem with their phones. Yes it's a design problem with the phone and is motos fault but I would rather just fix the problem myself if I can instead of returning phone after phone. I'm on my second one and the voice problem wasn't as bad as my first one but still had problems that were fixed with shutting off the noise suppression setting.
    05-22-2011 07:22 AM
  19. zmagrini's Avatar
    hmmm.. for most the problem has been resolved with the 83 update.. have you posted on the motorolas support forum? there are 37 pages regarding this issue.
    05-22-2011 12:39 PM
LINK TO POST COPIED TO CLIPBOARD