Multi view update on December 27th!

[Soap4Me]

Tezz, wait a bit. The update might not be in your area yet, as it is a slow rolling update that only came out on Thursday.

 

[Kelly Kearns]

Has anyone contacted Sammy to see if they can help with this date reset issue?

Sent from my AT&T Samsung S3

 

[Soap4Me]

Kelly please. Who is sammy and how can I contact this person?

 

[Kelly Kearns]

Kelly please. Who is sammy and how can I contact this person?

oops, sorry, thought most people knew the. "Sammy" name.

Sammy = Samsung

Sent from my AT&T Samsung S3

 

[Soap4Me]

Yes I called them. They said they can't reset the timer and it is up to AT&T as the timer app is their software. Thank you for letting me know who Sammy was lol. You are a doll. AT&T covered all their bases.

 

[Kelly Kearns]

Yes I called them. They said they can't reset the timer and it is up to AT&T as the timer app is their software. Thank you for letting me know who Sammy was lol. You are a doll. AT&T covered all their bases.

Another trick..if you can get to Tier 2 support, might need to be another issue, one above 611's training, you might get a level 2 to help you with this. I find they tell me all kinds of stuff if I chat them up about tech issues, even computers.

Sent from my AT&T Samsung S3

 

[Soap4Me]

I got a level 2 tech. This AT&T Update Installer App cannot be changed according to them. It is pre - installed on the phone. They refuse to touch it. Unless people break it on their own with the file update, AT&T will not do a thing.

 

[Kelly Kearns]

I got a level 2 tech. This AT&T Update Installer App cannot be changed according to them. It is pre - installed on the phone. They refuse to touch it. Unless people break it on their own with the file update, AT&T will not do a thing.

Oh it CAN be, now they might could get fired for telling you how.

If you are on Facebook, go to AT&T Fan Page and if there is a known way, they know it. They are very knowledgeable about all devices and not AT&T employees.

Sent from my AT&T Samsung S3

 

[Soap4Me]

I will take a look but this app is linked to a server which means I do not think I can alter a server's programming. I have 75 hours left at this point, but thank you.

 

[Kelly Kearns]

I will take a look but this app is linked to a server which means I do not think I can alter a server's programming. I have 75 hours left at this point, but thank you.

You might not can do it, but post the question. They are very good to follow, always have lots of info and help.

Sent from my AT&T Samsung S3

 

[planoman]

I will take a look but this app is linked to a server which means I do not think I can alter a server's programming. I have 75 hours left at this point, but thank you.

I would just wait the 75 hours. I know that seems like a long time. Then after you try the manual update if it is not there, resist the urge hit it again for 24 hours. ATT has always done their OTA's this way. Sometimes I have had it the first day like this one or other times I have had to wait for up to 2 weeks. Once, I stopped trying and the notification popped up on its own.

If they had put the update on Kies, an equal number of people would be flaming them for doing that because they could not install on their computer etc etc. They typically stagger the OTA release since they have to try to maintain the network for 110 million devices.

I know none of this is particularly satisfying right now, but the last thing you want to do is bork your phone so it cannot receive the update. Hang in there.

 

[destefmx6]

Still no update in Philly area...:-( as of 12-30....4:45pm est

 

[Illustrator Joe]

So I am at 1000 hours. Because I accidentally jump a month instead of a day when I did it the first time. WTF should I do? Just wait the month? Cuz no thanks...

Sent from my SAMSUNG-SGH-I317 using Android Central Forums

 

[Kelly Kearns]

So I am at 1000 hours. Because I accidentally jump a month instead of a day when I did it the first time. WTF should I do? Just wait the month? Cuz no thanks...

Sent from my SAMSUNG-SGH-I317 using Android Central Forums

Seems wait it out or load manually.

Sent from my AT&T Samsung S3

 

[Soap4Me]

Plano, I have a 6 year old computer and it has Kies on it, so that's not a plausible excuse for AT&T to use.

 

[Kelly Kearns]

Plano, I have a 6 year old computer and it has Kies on it, so that's not a plausible excuse for AT&T to use.

I think the point is people complain either way. We had PAGES of complaints about the JB update being online for the S3..pages and pages.

Sent from my AT&T Samsung S3

 

[Soap4Me]

Kelly I would send AT&T a holiday fruitcake if they would finally put the update on Kies.

 

[planoman]

I think the point is people complain either way. We had PAGES of complaints about the JB update being online for the S3..pages and pages.

Sent from my AT&T Samsung S3

+1 on this. Either way people have issues.

Sent from my Nexus 7 using Android Central Forums

 

[Kelly Kearns]

Kelly I would send AT&T a holiday fruitcake if they would finally put the update on Kies.

Hahaha but if they did, tons would complain lol

Sent from my AT&T Samsung S3

 

[planoman]

So I am at 1000 hours. Because I accidentally jump a month instead of a day when I did it the first time. WTF should I do? Just wait the month? Cuz no thanks...

Sent from my SAMSUNG-SGH-I317 using Android Central Forums

I would try to put my SIM card into another phone and let the ATT network see your SIM in another phone. Leave it for a while and then go back to your GN2. Maybe it will reset the update servers? Just a guess.

Sent from my Nexus 7 using Android Central Forums