1. mikewah's Avatar
    Hi everyone, Im new here.
    I'm a regular user of Samsung and i have never root my Smartphone. My warranty is still on.

    So, "Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again." pop out.

    I'm not free to go Samsung Centre and I need to use my phone. So, i try to google it for solution and this came up.
    DroidViews | “Firmware upgrade encountered an issue” – Got This Error While Installing Firmware? Here’s the Solution!

    I follow the steps and my Note 2 end up with "Samsung Galaxy Note 2 GT-N7100" keep on repeating.

    The, I when to Samsung Centre, the worker say my phone is rooted even if i download the firmware from the Kies and my warranty is void. I have to pay RM600+ to fix the motherboard.

    Here's my question,
    Is my phone still valid for warranty? Does the firmware affects motherboard? Why should i do?

    Thanks for ur advise.
    11-03-2013 07:56 AM
  2. Golfdriver97's Avatar
    Hi everyone, Im new here.
    I'm a regular user of Samsung and i have never root my Smartphone. My warranty is still on.

    So, "Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again." pop out.

    I'm not free to go Samsung Centre and I need to use my phone. So, i try to google it for solution and this came up.
    DroidViews | “Firmware upgrade encountered an issue” – Got This Error While Installing Firmware? Here’s the Solution!

    I follow the steps and my Note 2 end up with "Samsung Galaxy Note 2 GT-N7100" keep on repeating.

    The, I when to Samsung Centre, the worker say my phone is rooted even if i download the firmware from the Kies and my warranty is void. I have to pay RM600+ to fix the motherboard.

    Here's my question,
    Is my phone still valid for warranty? Does the firmware affects motherboard? Why should i do?

    Thanks for ur advise.
    Welcome to the forums.
    As far as I knew, flashing Samsung firmwares should not void the warranty. As I recall, flashing Stock files doesn't even increase the flash count.

    As far as the firmware affecting the motherboard, I think it can, but only if you flash a custom ROM and change things with the the processors. (I most likely may be wrong on this point)
    11-03-2013 08:58 AM
  3. mikewah's Avatar
    Welcome to the forums.
    As far as I knew, flashing Samsung firmwares should not void the warranty. As I recall, flashing Stock files doesn't even increase the flash count.

    As far as the firmware affecting the motherboard, I think it can, but only if you flash a custom ROM and change things with the the processors. (I most likely may be wrong on this point)
    Thanks for your reply...

    I have checked the custom binary download is stated "Yes (1 count)" and i cant turned on my phone now, keep on repeating the " Samsung Galaxy Note 2 GT-N7100"...
    Should i pay to fixed the motherboard?
    11-03-2013 09:29 AM
  4. Golfdriver97's Avatar
    Thanks for your reply...

    I have checked the custom binary download is stated "Yes (1 count)" and i cant turned on my phone now, keep on repeating the " Samsung Galaxy Note 2 GT-N7100"...
    Should i pay to fixed the motherboard?
    Here is a good counter question: Which is more cost effective: fixing this device or getting a new one?
    11-03-2013 09:36 AM
  5. mikewah's Avatar
    Here is a good counter question: Which is more cost effective: fixing this device or getting a new one?
    Okay. Got it... i'll have to pay. A lesson learned: Don't do anything with ur phone as long as the warranty is still on. Straight to Samsung Centre even it is a small problem.

    Thanks =)
    11-03-2013 09:40 AM
  6. Golfdriver97's Avatar
    Okay. Got it... i'll have to pay. A lesson learned: Don't do anything with ur phone as long as the warranty is still on. Straight to Samsung Centre even it is a small problem.

    Thanks =)
    You can try clearing cache in recovery before sending it off. Have you done that?
    11-03-2013 09:49 AM
  7. mikewah's Avatar
    You can try clearing cache in recovery before sending it off. Have you done that?
    Yea... Still have 1 count... I went to Samsung Centre and the guy wrote Rooted on the warranty sticker at the battery holder without informing me.... i just notice it when i took out the battery when i reached home...
    11-03-2013 10:17 AM
  8. Golfdriver97's Avatar
    Yea... Still have 1 count... I went to Samsung Centre and the guy wrote Rooted on the warranty sticker at the battery holder without informing me.... i just notice it when i took out the battery when i reached home...
    Let us know how everything turns out.
    11-03-2013 10:37 AM

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