1. AC Question's Avatar
    I am running Android 4.1.2 on the AT&T 16GB Samsung Galaxy Note 2 and can not update the firmware to the newest version. The phone says that I have insufficient storage available, even though I have over 6.5GB free. Can anyone help?
    09-30-2014 10:57 PM
  2. B. Diddy's Avatar
    Try booting into Recovery and wiping the cache partition first: Reset: Samsung Galaxy Note II | T-Mobile Support
  3. B. Diddy's Avatar
    Welcome to Android Central! How big is the update file? It usually mentions it in the update notification.
    10-01-2014 02:24 AM
  4. Zarkamo's Avatar
    I never got an update notification but AT&T's website lists that the update has been available for over 3 months now (I can't link the page but it should be the first google result for "at&t galaxy note 2 update"). The site also lists that the update is only 804MB.
    10-01-2014 09:54 AM
  5. B. Diddy's Avatar
    Try booting into Recovery and wiping the cache partition first: Reset: Samsung Galaxy Note II | T-Mobile Support
    10-01-2014 10:32 AM
  6. Zarkamo's Avatar
    That worked and it's downloading now, thanks! Do you have any reasoning behind why this worked or is it just a known fix to the problem?
    10-01-2014 10:40 AM
  7. B. Diddy's Avatar
    The cache partition is where apk installer files are temporarily stored when you install an app from Google Play or elsewhere. Perhaps the cache partition was too full, and wasn't being emptied by the system. Anyway, glad it worked!
    10-01-2014 12:16 PM
  8. Zarkamo's Avatar
    Well it got to downloading and finished that but it would not finish installing. After reboot it says Install interrupted, the software update could not be installed. I had my phone rooted before and unrooted it through the SuperSU app before trying to update it but do you think that it might be causing a problem still?
    10-01-2014 02:40 PM
  9. B. Diddy's Avatar
    I don't have rooting experience, so I can't give you a good answer, sorry!
    10-01-2014 04:46 PM
  10. Resendetra's Avatar
    When being prompted for an update and someone rooted actually wanting it, it's always best to unroot the phone, take the update, and try rooting again.

    Sent from my Galaxy S5 Active using Tapatalk
    10-02-2014 02:06 AM

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