1. guad009's Avatar
    my note 2 cant open google play store services, always say your google play store services not supported on your device. what will i do?
    02-19-2016 07:12 AM
  2. TheChosenDoge's Avatar
    Sorry about that. It can sometimes happen but it should still support your Note 2

    The various problems can be these

    You are using an outdated version of Google Play Services app.
    You may be using an older version of android which may not be compatible with the app you are trying to run.
    It may be caused due to synchronization failure in android smartphone.
    It may be caused due to hardware problem from the manufacturer side.

    Solution 1 – Clear Cache of Google Play Services:

    This is the basic solution to fix any Google Play error. To do so, follow the below steps.

    Go to Settings>>Apps.
    Search for Google Play Services/Google Play Store in the apps list.
    Now, click on Clear Cache and Clear data button.
    Now, again go to Settings>>Apps.
    Search for Google Play Framework in the apps list.
    Click on Clear Cache and Clear data button.
    If this also does not solve, then again go to Settings>>Apps.
    Now, search for the app in which you are having problem with this error.
    Now, click on Clear Cache and Clear data button.
    google play store services not supported on your device-google_play_service_caches_1.jpg



    Let me know if this helps
    02-19-2016 07:29 AM
  3. beah palcon's Avatar
    How to repair my google play services, every time i open the other apps the google play services always say your google play services, which some of your applications rely on, is not supported by your device. Please check your Google Settings.
    what will i do?
    08-08-2016 10:23 PM
  4. Emmanuel Chikwandason's Avatar
    My Redmi3 do not support Google play store service. Will I do?
    07-06-2018 04:47 AM
  5. B. Diddy's Avatar
    Welcome to Android Central! Get a phone that is certified for Google Play, not a phone that was intended for a region where Google is generally not supported (like China)
    07-06-2018 03:46 PM
  6. Katts phone's Avatar
    that's your advice? Google says the same thing. Some of us were sold international versions (china) of these non-supported devices before we realized this could even be an issue. Android = Google, is what most people think. I did. till i bought the wrong model of a galaxy folder. there should be something else we can do
    11-03-2018 12:22 PM
  7. chongtham bubhonsingh's Avatar
    Google play is not service
    01-11-2019 06:52 AM
  8. Mooncatt's Avatar
    Google play is not service
    There's Google Play, and Google Play Services. Many apps use Google Play Services to perform various functions. One example I discovered was the inability for voice dial and contact syncing to properly function if the contacts permission is turned off in the Google Play Services app.
    01-11-2019 08:30 AM
  9. B. Diddy's Avatar
    that's your advice? Google says the same thing. Some of us were sold international versions (china) of these non-supported devices before we realized this could even be an issue. Android = Google, is what most people think. I did. till i bought the wrong model of a galaxy folder. there should be something else we can do
    Not sure what else to tell you. Caveat emptor. Do more research before spending a lot of money on a piece of technology. Only buy from authorized sellers, and not from the grey market.
    05-18-2019 02:47 AM
  10. Katts phone's Avatar
    Not sure what else to tell you. Caveat emptor. Do more research before spending a lot of money on a piece of technology. Only buy from authorized sellers, and not from the grey market.
    There really isn't anything else you can tell me. That's fine. I have fixed my issues with it. I just want to let as many people as I can that this can be an issue. I spoke with a lot of friends and coworkers in the months following my purchase. No one knew that there is a list of different android phone models out there that Google supports & not every Android phone is on this list.
    I do appreciate that you responded to my original post though. The really should be something else that can be done besides having to buy a new phone. After re-reading what I posted (it has been a few months), I realized that it sounded harsh. I apologize for that. I didn't really want it to. I was just so MAD about the whole situation.

    So, your response begs the question: How would you go about researching something that you didn't realize could be a problem to begin with? What I mean is: If I don't know the questions to ask, how can I research it?
    When I researched this, NOTHING came up saying this was the wrong phone for what I wanted, or that Google does not support certain models. I bought an authorized Samsung phone online (the re-seller even did as much as he could for me, short of a full refund. He wasn't aware of this issue either). The phone is a genuine Samsung Folder SMG-1600 phone. It's perfect, in China. Not in the States, where I am.
    B. Diddy likes this.
    05-19-2019 01:49 PM
  11. B. Diddy's Avatar
    I appreciate your response, and understand the frustration of the situation. The inability to access the Google Play Store and other Google services on phones intended for the Chinese market is relatively well-known, but you're right -- for the average consumer, there typically isn't a clear enough warning in the product description wherever it's being purchased. A responsible seller would make this very clear, but of course they're mostly just interested in selling a phone, and can always fall back on the argument that the buyer should know what they're getting into. Remember, these phones were not intended to be sold outside their market, so neither Samsung nor Google would feel that they carry any responsibility for the hassle you've had to go through.

    The same kind of thing happens with respect to network band compatibility, since so many different countries utilize some different combination of network bands, and devices themselves will only be compatible with a certain selection of those bands. In the US, back in the day when virtually everyone had to buy their phones directly from their carrier, this wasn't an issue, because those phones were designed specifically for that carrier, and therefore supported all of the carrier's bands. But now that unlocked phones are getting more and more popular, we see this issue crop up more often.

    You know all of this now, of course, but in general these days, with any kind of big purchase, it's a good idea to do some web research and see what's good and what's bad -- and if you don't find an answer, feel free to post a question. There's a good chance someone will give a helpful answer. So next time you're thinking of a new phone, come on over and I'm sure you'll find some good input!
    05-19-2019 10:38 PM

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