1. angieL04's Avatar
    I have been told that i have a software issue on this phone. We tried a reboot but didn't even work. When i turn my phone on it displays the Samsung Galaxy letters and then when it shifts into the AT&T logo it spins twice and freezes. Can anyone help? Has anyone had this issue?

    Please help ASAP.

    Thank you.
    06-28-2016 07:36 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try pulling the battery to force a shutdown, then reinsert it, and boot into Recovery Mode. Then wipe the cache partition, which won't erase any personal data: https://support.t-mobile.com/docs/DOC-11018 (The T-Mobile steps should be the same for an AT&T device as well.)
    06-28-2016 08:34 PM

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