1. pairenoid's Avatar
    i bought this phone at best buys and ignored everything the guy said about warranty because i did not want to pay 7-8 bucks per month :/

    however i got an email from att saying its only 5 bucks a month which is a lot better! than i click more details and it says its 7 bucks like best buy..is this a bug? anyways what do people on here think about insurance

    i read that there is a 200 fee on top of 7 a month which sounds extremely sketchy

    i remember when i bought my last phone from best buy, 1 year later i went to att retail and they still replaced it for free when i complained about the battery

    so is it a gaurantee that i can get some type of warranty one year later at the att store even if i bought from best buy, because im a att customer? or is it a samsung warranty? i want to know my options before even thinking about paying for warranty service
    10-06-2011 10:27 AM
  2. travis442's Avatar
    I also purchased my phone from Best Buy and normally I don't buy protection plans but figured if I were to break the phone it would cost me an arm and a leg to replace it so I went ahead and got their Black Tie protection.

    You have already pointed out one of the differences the $10 Best Buy charges as opposed to the $7 that AT&T charges but included in that difference is that you have to pay a $200 fee at AT&T if something happens to your phone and you have to actually use the insurance, that's not the case at Best Buy.

    I honestly haven't had to use AT&T's warranty or insurance so I'm not sure what you can expect from them. I can't imagine that you are always going to get that lucky though and have them replace the phone for free.
    10-06-2011 11:21 AM
  3. riekls's Avatar
    They replaced your previous phone under 'warranty' not under the service plan you had. It is most definiately $200 to file a claim with ATT's insurance for the S2 (some other phones are less).

    If you break it or drop it in a toilet or whatever, its $200, with best buy its $0.
    10-06-2011 11:23 AM
  4. pairenoid's Avatar
    my fear is that they wont even service me, but its my first smart phone and i am nervous

    can i pick up a best buy mobile warranty 5 months down the road and cancel 3 months into it, kind of like whenever i want it?

    att is only giving me a month to decide and with a 200 down payment, id rather downgrade n buy an iphone 4...lol
    10-06-2011 11:24 AM
  5. riekls's Avatar
    The iphone4 isn't going to help you, if you break it or water damage it, its still going to cost you $600 to replace it without insurance.

    And no, neither best buy nor att will allow you to put warranty on after 30 days from the sale. Personally I find BB's insurance to be the best option, its $3 more / month or $72 over the 2 year period. If i have to replace my phone it costs me $128 less then the ATT insurance, if i dont, while i am out $72, it was in unnoticeable $3 chunks that don't affect my budget.
    10-06-2011 11:34 AM
  6. DANNCAS's Avatar
    from my dealing with best buy from the pas i don't trust them. they lost my laptop and lied about it after :telling me it was out for repair for two months. they did not want to replace it with what I bought either
    10-07-2011 10:35 AM
  7. jampyx's Avatar
    You really all need to visit squaretrade.com. Best insurance company out there for mobile phones. And no I do not work for them or any other insurance companies.
    10-07-2011 03:21 PM
  8. sqa4life's Avatar
    Google best buy protection plan and you'll be surprised...how scam they are.
    10-07-2011 11:22 PM
  9. jay hein's Avatar
    The problem with Best Buy insurance (which I got when I upgraded to A Galaxy 3 and only cost me $1) is that it does NOT cover loss/stolen. Only repairs. So, I chose to keep my ATT insurance since the Best Buy would cover ZERO if stolen/lost (which for me happened twice vs. not breaking down/malfunction).
    09-05-2013 06:19 PM