Hmm...maybe you should tell them that. The way they explained it to me was, if -anything- is wrong with your phone, you may return it, or exchange it within 90 days. The Atrix I picked up first was on a consistent reboot. They played with it, but couldn't fix it so offered me another or an entirely different phone. I opted for the Infuse, not wanting to risk another schizophrenic Atrix (though I loved the phone when it worked). The Infuse developed a pixelation issue while web browsing. It became worse and worse over the 2.5 months I had it and both Samsung and AT&T said they weren't anticipating a fix. Costco was aware of the issue and offered me a new Infuse or the S2. After researching a bit, I couldn't find anything majorly wrong with the S2, so I opted to take it.
Now, I don't owe you any explanations but, due to your lack of social decency, I felt I should respond. I have exchanged exactly one item to Costco in the last 15 years of shopping there. Their policy is to protect good customers like me from being stuck with a phone that, due to malfunctioning hardware or software, is difficult to use.
Before you attack a very nice woman like me, I would appreciate being given the benefit of the doubt and, it doesn't hurt to read the posts before you respond.
Thank you for your time.