1. 1Achas's Avatar
    I got a message on my SGSII that it's available. The online directions say to backup via kies. I got it connceted, pc definitely sees all that on the phone , but it says to hit the "Backup/Restore button". There is no such thing - anywhere on the pc or phone. Howdoyadothis?

    Wish I had all day to spend on this...but I don't
    07-01-2012 01:35 PM
  2. Strawdawg's Avatar
    be sure you have the latest version of Kies. That is the only one that works....it should come up and say what firmware you have, is there a newer one, and do you want to upgrade
    07-01-2012 02:29 PM
  3. 1Achas's Avatar
    Thanks! There's no popup about firmware version or prompt to get a newer one. How could I check on this?
    07-01-2012 02:34 PM
  4. Chex313's Avatar
    Does your phone show as connected in the left panel of Kies? You may have to plug it in again, or open and close Kies.

    When you say PC see's phone...You mean explorer not Kies right?

    I backed up my wife's Pics and Vids and removed them. Then backed up.Everything else, all apps and settings upgraded nicely.

    Its interesting you received a notice, hers did not.
    07-01-2012 02:45 PM
  5. Chex313's Avatar
    Thanks! There's no popup about firmware version or prompt to get a newer one. How could I check on this?
    Under the Help tab at the top of Kies, it has a choice to update. The latest version is 2.3.2.12054_20 Thats the Windows version.
    07-01-2012 02:50 PM
  6. 1Achas's Avatar
    Thanks! With strawdog's hint, I downloaded current version of kies. Upgraded to ICS. During the whole time - DeviceManager.exe has stopped working came up about three times - not sure what that's about.
    07-01-2012 05:23 PM
  7. lynn02's Avatar
    I got a message on my SGSII that it's available. The online directions say to backup via kies. I got it connceted, pc definitely sees all that on the phone , but it says to hit the "Backup/Restore button". There is no such thing - anywhere on the pc or phone. Howdoyadothis?

    Wish I had all day to spend on this...but I don't
    I got the same notice on Friday night. I've never used Kies and I'm afraid to update and mess my phone up. I've read that Kies can be a pain. I wish AT&T did an OTA update. I guess I'll stick with GB for the time being.
    07-01-2012 05:52 PM
  8. wdadli1's Avatar
    The update using Kies went very smoothly for me. Be sure to update your Kies software if you are asked to, then do the firmware update.
    07-01-2012 10:06 PM
  9. 1Achas's Avatar
    It actually went pretty smoothly once I figured it out. You don't have to update kies on your phone - just your computer. Once ics is on phone - the last kies is there too.
    07-04-2012 12:49 AM
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