Could be a bad/dumb employee but i just spoke with AT&T about this feature missing from the phone and here is what they had to say
Parker DelPonte: hello bobbie
Bobbie Franks: Hello and welcome! Thank you for using AT&T Wireless Online Support Chat for Warranty/Techinical Support! My name is Bobbie Franks and I will be assisting you today .
Parker DelPonte: do you see my question in the initial form i filled out for this chat session?
Parker DelPonte: here it is again if you didnt see it
Parker DelPonte: I just got a new Galaxy S3. I cannot find the "Remote Controls" setting that needs to be enabled for the "Find My Mobile" service from SamsungDive. Can you help me find it or give me info on why its not in my phone?
Bobbie Franks: Please give me moment.
Bobbie Franks: Here is a link to your device tutorial.
Parker DelPonte: k, but that doesnt really answer my question, the setting "Remote Controls" is not in the phone. Why?
Bobbie Franks: Please give me a moment.
Bobbie Franks: I am sorry I am not sure what you are asking.
Parker DelPonte: in order to set up the "Find My Mobile" feature from Samsung Dive i need to enable "Remote Controls". This SHOULD be found in Settings/Security but is NOT. I have read some forums and people are assuming that AT&T stripped this feature from the S3. I was just wondering if this was true or if the setting for "Remote Controls" is somewhere else
Bobbie Franks: I am sorry I am not aware of the that feature.
Parker DelPonte: this comes directly from the Samsung website: "Step 2: Activate Remote Controls After adding a Samsung account, the Remote controls will be automatically activated. The following process describes how to identify the ON/OFF mode of the remote controls. - Select "Settings" from the main menu - Select "Location & Security" - Check the setting of "Remote Controls"
Parker DelPonte:
Samsung DIVE
Bobbie Franks: I am sorry if they are not in your setting and security I would contact Samsung.
Parker DelPonte: k, thanks for trying