I have downloaded Samsung Kies and I was wanting to back my contacts up on that program and it will not recognize my Galaxy SIII. I have windows 7 and for some reason when I plug my phone it it says "Unable to connect to SGH-I747. Failed to retrieve device information."
Does anyone know what I need to do in order to Kies to recognize my phone. I am very interested in using this program so I can back my phone up.
Does anyone know what I need to do in order to Kies to recognize my phone. I am very interested in using this program so I can back my phone up.