1. Kendall Lane's Avatar
    hey guys, sorry if this has been covered in another post already, but I've been unable to find help anywhere. I've been trying to update my Galaxy S III ever since the day that Jellybean was released but for some reason it wont complete the process. I downloaded Kies and plugged in my phone to my computer and this is the screen the main screen came up asking if i would like to update my phone. i clicked the update button and then the firmware update page came up that asked if i would like to proceed with saving or not. I've tried both saving and not saving but with the same result. Next came the 'progress for firmware update' screen and once it loads to 100% the screen disappears and Kies shuts down. I've left my phone plugged into the computer for some time and nothing ever happens after everything shuts down. Is there something that i am doing wrong?
    12-21-2012 04:40 PM
  2. tigerpierre's Avatar
    I had the same problem! I kept trying a couple times each night and it finally worked like a week later! Don't know what the problem was but it happened and I'm jelly beaned!

    Sent from my SAMSUNG-SGH-I747 using Android Central Forums
    12-21-2012 04:57 PM
  3. jcp007's Avatar
    If you have the most current version of Kies, enable USB debugging and disable the screen update and strict mode in Developer Options. Open Kies. Connect the GS3 and do not disconnect until prompted. After disconnecting, pull the battery for two minutes and restart your phone. There known issues with Kies. It may take a number of tries. Others have also suggested updating the Java version.

    Sent From My Samsung Galaxy Note 10.1 Tablet
    12-21-2012 08:50 PM
  4. heathroi's Avatar
    I had that too, had a lot of problems with keis crashing,finally worked after a couple of days, make sure you right click and run as administrator.
    12-21-2012 10:40 PM
  5. myteemike870's Avatar
    Do you have your phone to auto lock after certain amount of time? That was my problem. Changed it to 30 min and had no problem downloading.

    Sent from my SAMSUNG-SGH-I747 using Android Central Forums
    12-22-2012 08:49 PM
  6. Kelly Kearns's Avatar
    Please see this thread I did, you can have JB in just a few minutes.

    12-24-2012 10:45 AM
  7. jafa666's Avatar
    I had similar issue and then my phone bricked. What i found out was if you didn't know yet, is you have to disable firewalls and antivirus before you start the process. Also, you have to download the newest version of kies to your computer. When i did this, it worked like a charm even though it cost me a ton of money to get new phone.
    12-28-2012 07:18 PM
  8. mcduffer's Avatar
    Just got my S3 today. Downloaded Kies, set USB debugging to on, set screen to not turn off. Everything downloaded and updated fine for me. Guess I was lucky.
    12-28-2012 09:24 PM
  9. Targon's Avatar
    Many people forget they need enough space on their computer for the update operation, and assume the update just magically goes to their phone. If you have less than 2GB of available hard drive space on your computer, that COULD cause some issues.
    12-29-2012 08:53 AM
  10. Ruben Reyes's Avatar
    I am having a problem too updating to jelly bean i put it into kies and it states that device not supported by kies i did unroot it recently and is working great is this why or is there something else that i can do to update it or is it just a kies issue
    12-29-2012 07:08 PM
  11. Jennie Roberts's Avatar
    Mine is refusing to update too.
    03-11-2013 12:01 AM
  12. Targon's Avatar
    If you have rooted your phone, or installed an unofficial firmware update, then KIES will refuse to update you. Antivirus on your phone, or firewall software on your computer can prevent the update process from working as well(uninstall antivirus on your phone before you try doing the update).
    03-11-2013 11:10 AM

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