1. Gekko's Avatar
    Samsung extends warranties of failing Galaxy devices after Chinese TV report Mobile
    By Jamie Rigg posted Oct 24th, 2013 at 6:39 AM 0
    Samsung extends warranties of failing Galaxy devices after Chinese TV

    Chinese state media is becoming quite the consumer advocate. Earlier this week, a bit on national TV berated Samsung over certain Galaxy S III and Note II handsets afflicted with the "sudden death" bug, as it has been called. While a firmware fix promised to cure some devices, the root cause appeared to be due to a dodgy flash memory module, leaving some models without hope of a true elixir. In response to the public scolding, Samsung has issued a statement thanking the broadcaster for its report, also noting that its repair and refund policies are in full compliance with Chinese laws. The company offers anyone that's paid for a repair while under warranty to hit them up for a refund, and has now extended the warranty of any potentially affected device made before November 30th 2012 for an extra 12 months.

    Earlier this year, Apple ended up massaging its warranty practices after the People's Daily proposed local coverage wasn't as robust as elsewhere. While Samsung was under scrutiny this time, it's clear both companies are keen on managing public perception. After all, attractive hardware ain't the only thing that'll make you successful in the world's biggest smartphone market.

    Samsung extends warranties of failing Galaxy devices after Chinese TV report
    BergerKing likes this.
    10-24-2013 06:52 AM
  2. BergerKing's Avatar
    Good to know, and thanks for sharing!
    10-24-2013 07:35 AM
  3. Gekko's Avatar
    Good to know, and thanks for sharing!
    oh no you're over here now to wreak havoc?
    10-24-2013 07:46 AM
  4. gtspeck's Avatar
    Thanks for the info.
    10-25-2013 06:39 AM
  5. BergerKing's Avatar
    oh no you're over here now to wreak havoc?
    I'm everywhere.
    11-21-2013 02:57 AM
  6. Gekko's Avatar
    I'm everywhere.
    please stay over with the crackheads. we don't need you ruining these forums too.
    11-21-2013 06:19 AM
  7. BergerKing's Avatar
    please stay over with the crackheads. we don't need you ruining these forums too.
    Well, since I thanked you for sharing this information, I'd think you might be a little more gracious. I have no personal animus towards you. And as a reminder, member to member, telling someone to go away is generally bad form, and can be rather frowned upon.
    11-22-2013 06:08 AM

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