[Laurie Gunshore]

I recently got permanently locked out of my HTC One X after too many incorrect pattern attempts. I'm currently at a screen that is requesting that I log in with my Gmail username and password. I haven't logged into Gmail since I originally made the account, which was when I first bought the phone (1 yr ago). Since I knew for a fact that I wasn't going to remember what the password was, I went onto my computer and changed the password. The new password is not being accepted which leads me to believe that it will only accept the password that was active when the phone was locked in the first place. I've called AT&T, HTC and Google... all of which told me my only option was a factory reset. Because I have pictures and videos of my recent Prom and other precious documents on the phone, it makes it hard for me to accept a factory reset as my only option. Any help on this subject would be highly appreciated. Thank you in advance.

[return_0]

Are you sure you're talking about the HTC One? You said you got the phone a year ago… the phone has only been out for just over a month.

Also, did you ever link up a secondary email to your Gmail for emergency access? If so, you can have an email sent to that email with your password.

[anon5664829]

I recently got permanently locked out of my HTC One after too many incorrect pattern attempts. I'm currently at a screen that is requesting that I log in with my Gmail username and password. I haven't logged into Gmail since I originally made the account, which was when I first bought the phone (1 yr ago). Since I knew for a fact that I wasn't going to remember what the password was, I went onto my computer and changed the password. The new password is not being accepted which leads me to believe that it will only accept the password that was active when the phone was locked in the first place. I've called AT&T, HTC and Google... all of which told me my only option was a factory reset. Because I have pictures and videos of my recent Prom and other precious documents on the phone, it makes it hard for me to accept a factory reset as my only option. Any help on this subject would be highly appreciated. Thank you in advance.

The HTC One isn't even a year old, maybe you meant the HTC One X?

[GMJeff]

Go onto a computer to google's website and click on the forgot password link. They should send you a new one via an alternate email address (you can use a new gmail address if you make one).

Login on the computer to your gmail account, change the password to something you will remember.

Then log out and wait a few minutes. Then try the new password on the phone. You should be able to log in.

Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

[badbrad17]

Go onto a computer to google's website and click on the forgot password link. They should send you a new one via an alternate email address (you can use a new gmail address if you make one).

Login on the computer to your gmail account, change the password to something you will remember.

Then log out and wait a few minutes. Then try the new password on the phone. You should be able to log in.

Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

? What? Sorry this won't work.

Sent from my Nexus 4

[Laurie Gunshore]

No, unfortunately I didn't set up a secondary g-mail. I did purchase the phone last August. I thank you for taking the time.

I thank everyone for trying to help! I see now I forgot the "X." It is a HTC 1X. I tried calling Google, but after almost an hour, thinking they were helping me, all they were trying to do was sell me a protection plan for my PC. I have changed my password and can get on my account on line, but not on my phone. The phone will only take the original password. I can't believe there is not some kind of back up on this phone or that Google can't email me my password or over ride the account. Again, thanks alot for trying!!!!

[Juan Rincon Jr142013]

hello im locked out of my phone and it tells me that I have to put in my google account but the thing is that I forget got my google account stuff

[Monique Curry]

I forgotmy email im locked out of my phone need help

[Shailesh Chaudhari]

I recently got permanently locked out of my INTEX ibuddy connect tab after too many incorrect pattern attempts. I'm currently at a screen that is requesting that I log in with my Gmail username and password. I haven't logged into Gmail since I originally made the account, which was when I first bought the phone (1 yr ago). Since I knew for a fact that I wasn't going to remember what the password was, I went onto my computer and changed the password. All of which told me my only option was a factory reset. Because I have pictures and videos of my recent Prom and other precious documents on the phone, it makes it hard for me to accept a factory reset as my only option. Any help on this subject would be highly appreciated. Thank you in advance.

[marlenekansi embarque]

i am so worried my cloudfon is lock due to that pattern i make, it lead me to my gmail account w/c i really forgot was it is... how can i retrieve it when even my altrnative email i seem not remember... helpout pls...

[Kilroy13]

Quit stealing phones! Problem solved

Sent from my HTCONE using Tapatalk 4

[txaggies07]

This thread is comforting. Seriously, the phones are locking themselves down like they are suppose to. Anything less would be terrible security.

Sent from my HTC One using Tapatalk 4

[spliffinsab]

my son locked me out of my phone and changed my pass code its a number code too. ive attempted to unlock it 225 times and its still not coming up to the screen where i log in with my gmail. what can i do?

[AshtonVibe]

Unfortunately, if there is a pin or password lock on the phone, you HAVE to do a master reset, or get the password right.

Also, if there is a pattern lock, and now you have the phone locked, do NOT change the Gmail password. If you do, the phone wont match the password (old/original Gmail password), stored on the phone, ever. You must then do a master reset. You can change the Gmail password if you forget it, but BEFORE you happen to get locked out of the phone. Hope this helps. FYI, there are many recovery options you can use with Gmail. You can use your mobile number, any working email, security questions, etc. Gmail recovery is a REALLY good program. Bottom line, if you are forgetful, or don't use services often, take precautions. Don't go: "Hey, I'm going to lock my house up, and my car, set my keys somewhere, and not bother to remember where." or "I am going to put a password on my computer, but not remember it, but I'm also not going to bother locking my computer... Oh crap, my son just locked my computer...."

Posted via Android Central App

[Jon_Doh]

Sounds to me like you stole the phone and are trying to get into it. No way you've had this phone for a year; it's only been out six months. Sorry, go fish in another pond.

[Jazmine Potts]

I forgot my password and username to m phone I have a android Huawei and I had to accounts but I forgot both of them .
I need help like asap

[udayakumarsuriyamoorthy]

my phone locked due to pattern mistake please give suggestion to retrive

[Matthew Buzbee]

How did you factory reset if you are locked out

[MJThib]

1. Press and hold the VOLUME DOWN button, and then press and hold the POWER button.
2. Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.
3. Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.

[Chukwudi Goodluck]

lock out of my phone,forgot original Gmail password please help me send me new password

[bamyare]

my phone is locked

[Penny Phillips]

I am having the same problem that you are. I have pictures and info on my phone that I do not want to loose. My phone company told me I would have to reset. The weird thing is that I just set my pattern 2 days ago and when I tried to do open it with that pattern it said it was wrong. I hope someone can tell us how we can fix this problem

[DANISH hussain]

htc mobile too many pattern attempts

[Obindo Bukola]

I've been locked out of my Techno D3 phone and was asked to sign in with my Google account which I cannot remember. I've also tried changing my password but was still unable to unlock my phone. Please help me, I have some information I do not want to loose on the phone.

Thank you.

[Trina Becerril]

I did the factory reset and all that showed up was a screen showing FTM in a white box. Can someone please tell me what to do now ???