1. Layearby's Avatar
    My friends HTC m7 is kitkat, mines is not. I tried to go to regular system update but only found what was called at&t software update. And it won't update.

    The phone is an unlocked at&t HTC m7 on metro pcs network. Is that the reason it won't update?
    07-14-2016 03:39 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! A carrier-specific phone needs to be on that carrier to get an official OTA update--so you're correct, it would have to be on AT&T to get the update. You could try using the HTC Sync Manager instead.
    07-14-2016 09:06 PM
  3. Layearby's Avatar
    What do you mean use HTC Sync Manager? I am using it. Are you saying I can update it from HTC Sync Manager alone?
    07-17-2016 03:48 PM
  4. B. Diddy's Avatar
    Oh sorry, I think I'm mistaken. I was thinking about a separate update program that Verizon has, but I'm not sure if AT&T has something similar. Let me dig a little deeper.

    Edit: Or maybe I'm not mistaken. See if this helps: https://forums.androidcentral.com/e?...token=94pkUGiR
    07-17-2016 06:44 PM

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