04-04-2011 03:06 PM
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  1. bmolloy's Avatar
    I just received the email from AT&T, here is the meat of it:

    "Yes, the unlimited plan will be available to you as long as you stick with a Smartphone when changing phones, or unless you choose to downgrade your data plan, if you choose to go away from the unlimited plan you would not be able to get it back"

    Nice! Sign me up for the pre-order. Now I have to figure out how to root it. Anyone, anyone. Bueler?
    02-04-2011 02:29 PM
  2. Air Force One's Avatar
    I just received the email from AT&T, here is the meat of it:

    "Yes, the unlimited plan will be available to you as long as you stick with a Smartphone when changing phones, or unless you choose to downgrade your data plan, if you choose to go away from the unlimited plan you would not be able to get it back"

    Nice! Sign me up for the pre-order. Now I have to figure out how to root it. Anyone, anyone. Bueler?
    Thanks for the update man. From Everyone's posts in this thread I think those of us with unlimited plans are solid.
    02-04-2011 02:39 PM
  3. Loiselle's Avatar
    I just received the email from AT&T, here is the meat of it:

    "Yes, the unlimited plan will be available to you as long as you stick with a Smartphone when changing phones, or unless you choose to downgrade your data plan, if you choose to go away from the unlimited plan you would not be able to get it back"

    Nice! Sign me up for the pre-order. Now I have to figure out how to root it. Anyone, anyone. Bueler?
    Post a picture or screen cap of this email. Because I have now spoken to 2 customer service agents, and 3 early cancellation specialists...

    "Once you leave the iPhone, you lose the unlimited data plan."

    I called today, as a matter of fact, to speak on this topic, and everyone I spoke with said I would lose this plan.

    I don't mind losing it if I have to... I've never come close to 2GB of usage. But it would be nice to keep if I can.
    02-04-2011 02:42 PM
  4. bmolloy's Avatar
    Post a picture or screen cap of this email. Because I have now spoken to 2 customer service agents, and 3 early cancellation specialists...

    "Once you leave the iPhone, you lose the unlimited data plan."

    I called today, as a matter of fact, to speak on this topic, and everyone I spoke with said I would lose this plan.

    I don't mind losing it if I have to... I've never come close to 2GB of usage. But it would be nice to keep if I can.
    Here is the screenshot of the email. Hope it helps.
    02-04-2011 09:08 PM
  5. Av8tor86's Avatar
    Q: I am using a Smartphone Data Unlimited Plan. Do I need to sign up for a DataPlus or DataPro plan instead? Can I switch Between these New Data Plans As Needed?

    A:*If you were on a Smartphone Data Unlimited plan prior to June 7th, 2010, and would prefer to keep it, no problem! Even if you choose to upgrade to a new Smartphone and/or extend your contract. You may choose to move from your unlimited plan to either a DataPlus or DataPro plan. However, once you have moved to a DataPlus or DataPro plan, your old unlimited plan will no longer be available.

    Just type in unlimited data in the search box at att and you can find the above information.
    02-04-2011 10:24 PM
  6. Loiselle's Avatar
    q: I am using a smartphone data unlimited plan. Do i need to sign up for a dataplus or datapro plan instead? Can i switch between these new data plans as needed?

    A:*if you were on a smartphone data unlimited plan prior to june 7th, 2010, and would prefer to keep it, no problem! Even if you choose to upgrade to a new smartphone and/or extend your contract. You may choose to move from your unlimited plan to either a dataplus or datapro plan. However, once you have moved to a dataplus or datapro plan, your old unlimited plan will no longer be available.

    Just type in unlimited data in the search box at att and you can find the above information.
    home-run! Thank you!

    last Q & A
    02-04-2011 11:21 PM
  7. kevindjohnson's Avatar
    I contacted AT&T also about this, and here is the reply they sent me:


    Re: Wireless from AT&T Customer Email - North Central - [TECH] (KMM30753495V91878L0KM)
    AT&T Email Business Customer Care for Wireless <icare301@amcustomercare.att-mail.com> Wed, Feb 9, 2011 at 4:51 PM
    To:
    Dear Kevin,

    Thank you for contacting AT&T about your wireless service. My name is Linda Brown and I am more than happy to assist you today with your inquiry regarding Smartphone data requirements.

    Thank you for your inquiry into our retired Smartphone plans. Existing Smartphone customers with an unlimited data plan who want to move to a different Smartphone model, e.g., BlackBerry to iPhone, or iPhone to Android, will be presented with the applicable retired unlimited data plan for the device they are wishing to upgrade or change to. As long as you keep the unlimited plan, and do not remove it, you can move from Smartphone (device type) to Smartphone (device type).

    I hope this information has been helpful. We are here to assist you and appreciate having the opportunity to serve you. I encourage you to visit us at https://forums.androidcentral.com/e?...token=iDS_MQ3E often to view your monthly account statements, make payments and shop for new products and services. If you have additional concerns or questions about this issue please reply to this email. If you need to contact us again regarding a new issue please send us another email via the contact link through your online account. You may also call us on your cell phone by dialing 611 or 800-331-0500. Thank you for choosing AT&T. We appreciate your business.

    Linda Brown
    eCare Customer Service Specialist
    AT&T Business Solutions Customer Care
    AT&T | Cell Phones, U-verse, Digital TV, DSL Internet, and Phone Service


    I pre-ordered my phone @ RadioShack, so I am going to print that out and bring it with me - just in case.
    02-11-2011 10:12 PM
  8. bmolloy's Avatar
    I go the inspire today at Costco and they took away my unlimited plan. They took it off my old plan because it could not be added to the new phone, when they went to add it to the inspire it was not possible. They spent over an hour on the phone with at&t and the best they could do was put the 2GB data on my phone for now and note my account. Tomorrow I am supposed to try talking to customer service when they have the inspire plans out. I will be livid if I loose my unlimited plan, I have an email from AT&T stating I would not loose my plan so I am going to go in with that, hopefully it will work.
    02-12-2011 08:07 PM
  9. Loiselle's Avatar
    I go the inspire today at Costco and they took away my unlimited plan. They took it off my old plan because it could not be added to the new phone, when they went to add it to the inspire it was not possible. They spent over an hour on the phone with at&t and the best they could do was put the 2GB data on my phone for now and note my account. Tomorrow I am supposed to try talking to customer service when they have the inspire plans out. I will be livid if I loose my unlimited plan, I have an email from AT&T stating I would not loose my plan so I am going to go in with that, hopefully it will work.
    You won't be talking to anyone tomorrow. You'll be talking to them Monday. They are closed Sundays.
    02-12-2011 08:47 PM
  10. Gra7on's Avatar
    You won't be talking to anyone tomorrow. You'll be talking to them Monday. They are closed Sundays.
    My local store is open on Sunday. I even called to double check the hours.
    02-12-2011 09:05 PM
  11. Shad0w26's Avatar
    I pre-ordered my phone @ RadioShack, so I am going to print that out and bring it with me - just in case.
    Good idea! I'm going to do the same. I pre-ordered at RadioShack too.
    02-12-2011 09:24 PM
  12. kimtyson's Avatar
    Prepare to be disappointed. I think I will go to the ATT owned store so this doesn't get screwed up for my grandfathered unlimited plan that I have had for like 4-5 years now.
    02-13-2011 10:10 AM
  13. Shad0w26's Avatar
    Prepare to be disappointed. I think I will go to the ATT owned store so this doesn't get screwed up for my grandfathered unlimited plan that I have had for like 4-5 years now.
    What I did, and I think everybody should do, is call AT&T and tell them what your doing. Tell them your upgrading and want to keep the Unlimited Data plan. Ask them to note your account.

    When I called I did this and they noted my account. They also said that if for some reason the store doesn't know what they are doing or it doesn't let them go from Unlimited to Unlimited, they should call AT&T.
    02-13-2011 10:33 AM
  14. _berver's Avatar
    Yep just picked mine up at radio shack and they got AT&T on the phone while doing the upgrade to make sure I would keep my unlimited data
    02-13-2011 02:27 PM
  15. tonyflo04's Avatar
    I just got back from my local AT&T store, yesterday the lady said I had to get the new 4GB + Tethering for $45. I went back about 3 hours ago and a different person said I can keep my unlimited data that I had with my iPhone 3gs and get the Inspire an keep my unlimited data. I was sold so I got my new Inspire...its my 1st HTC but I like it so far.
    02-13-2011 02:57 PM
  16. ARTO's Avatar
    Alot of store reps dont know what they are talking about, i got lucky when i went to AT&T i got the inspire 50% off and they let me keep my unlimited. so far so good lets just hope something doesn't happen
    02-20-2011 04:13 AM
  17. dchandler's Avatar
    You can keep your unlimited data as long as you dont get the tethering package, If you get the tethering package you will have to change to the 5 GB data plan and loose your unlimited.
    02-20-2011 06:45 AM
  18. DarkAce's Avatar
    I just picked up an HTC Inspire 4G phobe from AT&T and I was able to keep my unlimited data plan with no problem. I was coming from an iPhone 4 btw.
    02-20-2011 08:02 AM
  19. ltmdl90's Avatar
    They made me upgrade. The internet would not work. Then they found out the old plan was the problem. I came from a BB.
    02-20-2011 09:15 PM
  20. ltmdl90's Avatar
    You won't be talking to anyone tomorrow. You'll be talking to them Monday. They are closed Sundays.
    Same thing they told me............... But my internet would not work then they changed my plan to the new plan and it started working. HELP!!!!!!!!!!!! This is what phone support told me, not the store.
    02-20-2011 09:20 PM
  21. mrro82's Avatar
    They made me upgrade. The internet would not work. Then they found out the old plan was the problem. I came from a BB.
    They're wrong. I came from a BB and they couldn't get the computer to let me keep my unlimited so the rep called someone. He gave me a case number and told me it would be fixed on the 17th. Got a text on the 16th stating they had fixed it. I checked my account and I couldn't decipher what it all meant so i went to the store and had them look it up. I'm back on my unlimited plan.
    02-21-2011 07:48 AM
  22. good42n's Avatar
    Same here. Picked it up yesterday. The store had to put in the 2G data plan, but he had already talked to support, given me the case number and promised the unlimited plan would be reinstalled by the 8th. It was on by the time I got home last night. No worries!
    02-27-2011 11:29 AM
  23. Hypnopottamus's Avatar
    No problem here. For anyone that is worried, I would go to AT&T's website and print out a copy of their Data plan policy where it shows it states that those who had Unlimited Data can transfer it over even after an upgrade. Take that with you and show it to them if they hassle you!
    02-27-2011 09:02 PM
  24. hills27's Avatar
    They told me in the store that it was no problem keeping an unlimited plan, but it somehow disappeared after a few days. So make sure you go online after a few days to double check. Then call and escalate your case to a supervisor immediately. I had to threaten to return my Inspire and migrate to Verizon.

    p.s. I also came from a BB.
    02-27-2011 09:28 PM
  25. cmcdonald's Avatar
    I just left my iPhone and went with the inspire. My unlimited data was all granfathered in, same as I had on my iPhone.
    02-28-2011 10:14 AM
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