07-28-2011 01:58 PM
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  1. lilme08's Avatar
    i was on hold for a supervisor due to the run around, so i hung up and the sup called back and pushed it through for me. now i have downloaded amazon app store and i do not know what else to do...but i am excited
    05-26-2011 03:19 PM
  2. Shamanic Enzan's Avatar
    i was on hold for a supervisor due to the run around, so i hung up and the sup called back and pushed it through for me. now i have downloaded amazon app store and i do not know what else to do...but i am excited
    What this guy said, they got the server back up, it may take a while from when they say they sent it for it to appear on your end.
    05-26-2011 03:22 PM
  3. lilme08's Avatar
    What this guy said, they got the server back up, it may take a while from when they say they sent it for it to appear on your end.
    no guy, but lady..lol
    05-26-2011 03:24 PM
  4. Shamanic Enzan's Avatar
    no guy, but lady..lol
    This person then :P Apologies.
    05-26-2011 03:33 PM
  5. erwaso's Avatar
    What this guy said, they got the server back up, it may take a while from when they say they sent it for it to appear on your end.
    So u called back and got it?
    05-26-2011 04:23 PM
  6. Shamanic Enzan's Avatar
    So u called back and got it?
    Got back on web chat. Apparently the system junked up again.
    05-26-2011 04:32 PM
  7. Hawks21's Avatar
    So are they still trying to get it out to all of the phones that don't have it or do you have to call in if you want it now? This update is such a mess.
    05-26-2011 04:32 PM
  8. Hawks21's Avatar
    HTC proved a little more helpful.

    Dial *#*#2432546#*#*

    Your dialer WILL close, you should get a notification that "check in succeeded"

    Try checking for updates then.

    Do this BEFORE you check for updates sinc eyou can only check once a day

    Note: I couldn't check it because, wouldn't you know it, I checked for updates already.
    Wait so I don't have to talk to anybody I just dial that number and it sends the update to me?
    05-26-2011 04:36 PM
  9. erwaso's Avatar
    Got back on web chat. Apparently the system junked up again.
    I just got a txt saying mondays a holiday so theyll get back to me tuesday. Fail...
    05-26-2011 04:48 PM
  10. Shamanic Enzan's Avatar
    So are they still trying to get it out to all of the phones that don't have it or do you have to call in if you want it now? This update is such a mess.
    I would suggest going on technical support web chat and ask for the OTA update for 3rd Party/Unknown Sources Applications. Calling them is asking to be talked down to by someone reading a screen. I think they're still trying to figure out what to do...GB is gonna be a clusterf-

    Wait so I don't have to talk to anybody I just dial that number and it sends the update to me?
    That's what HTC says but they're not in charge of the update. I had to keep badgering ATT. If it works, hey more points to it.

    I just got a txt saying mondays a holiday so theyll get back to me tuesday. Fail...
    Today is Thursday...
    05-26-2011 05:30 PM
  11. erwaso's Avatar
    I know so im just gonna call back tomorow. At least they know whats up
    05-26-2011 06:01 PM
  12. Shamanic Enzan's Avatar
    I know so im just gonna call back tomorow. At least they know whats up
    I still say you use the web chat, they're there until 1 am est
    05-26-2011 06:09 PM
  13. bman333's Avatar
    new user to forum but have been reading for a week or two,

    i called today got the run around sending me to every department they had because they had no clue what was going on, i finally requested to be sent to pmc got on the phone with someone who at least seemed interested in investigating it. while waiting for her superiors for more info she was googling and found this website and others and saw the pictures showing it does exist. i seemed to have found success and she told me she would call me back to tell me when to turn off my phone and turn it back on to see if it updated. we went through this and no success. she said she would call me back with more info in 15minutes. nearly 45minutes later i got a new person telling me to go to htc's website. i told him no and that it was through their department and that a "friend" had done this through them already. he then wanted to argue with me saying their was no such thing, but that he did know of a 3rd party update(dumb@ss) i told him that is it, and he told me to go to htc and download it. i then told him to check out this website and his response was for me to get him the name of the support person who has knowledge of where teh update is located in their system to be pushed forward....

    i wish i would have stayed on the line with the lady at least it was positive. i hope the guy reads this, for one employee to tell me its there and being pushed through my phone and then another telling me it doesnt exist is horrible management.
    05-26-2011 06:14 PM
  14. acidro's Avatar
    Well...I contacted AT&T's web chat support. The first time around a lady had no idea what I was talking about and basically gave me the run around. I put in another ticket and got a guy that knew what it was and had me hold for about 10 minutes and said he had sent the information to my phone. It's been about 5 minute since I got off the chat with him and I've had multiple "Complete setup" with an option 'Yes or No'...I obviously have pressed Yes every time but the Unknown Sources with a check box haven't appeared so I guess I'm just going to wait 30 minutes or so.
    05-26-2011 06:17 PM
  15. Juvonycool's Avatar
    I'm the 1 who wrote the original post. It's amazing that all of u r going through all this crap to get the update. I originally called ATT after I had the update but lost it during a factory reset. They said there wasn't anything they could do about it, that I need to call HTC. HTC said I had to wait for the next update which would be a permanent fix but no idea when the update would be. So I went to an ATT store and spoke to a mgr who said he has the same ph and got the update only after he called and asked to speak to some1 in the Pmc dept and ask for the sideload update or Xdm. I did exactly that and after about 10 min the rep asked to verify I had it b4 we hung up and that was it. It was that easy. I kid u not.
    05-26-2011 06:34 PM
  16. philharmonik's Avatar
    Hello everyone. My name is Alan. I have great news if you guys want the sideload update from ATT and didn't get it. It's very simple. Call ATT (611) and ask to speak to someone in the PMC dept. When connected to them ask them to send you the sideload update from the Xdm link. They will send it while u r on the phone. Then go to the menu- settings-applications and put a check next to unknown sources and then u r ready to sideload apps! It's that easy. Took about 10 min. Couldn't have been any easier.
    Just got off the phone with ATT. They were very friendly, but had NO CLUE what I was talking about. Once I got through to tech support and explained in detail what this whole update is about, the woman put me on hold. When she came back, she was blown away that I even knew about the update! She did find documentation and submitted a request through email to the PMC to have the updated pushed to my wifes phone. She said to give it 24-48 hours. This update is so new, nobody in tech support or customer service really knows about it. Which is odd! So just give it time people. The update will come sooner or later. Now.......time to wait some more!
    05-26-2011 07:08 PM
  17. Shamanic Enzan's Avatar
    I'm the 1 who wrote the original post. It's amazing that all of u r going through all this crap to get the update. I originally called ATT after I had the update but lost it during a factory reset. They said there wasn't anything they could do about it, that I need to call HTC. HTC said I had to wait for the next update which would be a permanent fix but no idea when the update would be. So I went to an ATT store and spoke to a mgr who said he has the same ph and got the update only after he called and asked to speak to some1 in the Pmc dept and ask for the sideload update or Xdm. I did exactly that and after about 10 min the rep asked to verify I had it b4 we hung up and that was it. It was that easy. I kid u not.
    I tried that and I literally was almost yelled out by a woman at Tier 2 Tech Support telling me I didn't know anything.

    The Web Chatters are more helpful.
    05-26-2011 07:24 PM
  18. Shamanic Enzan's Avatar
    So I just spent over 30 min. on the phone stating EXACTLY this to 3 different people and still don't have it. "We no longer have access to that xdm link."
    Horsecrap, they do, they just don't wanna work.
    05-26-2011 08:00 PM
  19. Staticpunk84's Avatar
    how do you know if you get this update.. I check the wifi update and their was one and i dl it but where does it show if you do get it?
    05-26-2011 08:41 PM
  20. Hawks21's Avatar
    I'm so pissed. I just spent forever on the tech chat for AT&T trying to tell them that it's an update that is sent to your phone automatically and you don't download it yourself and the woman is linking me to pages for htc and trying to tell me that I need to talk to HTC even though I said it was an update through AT&T. It's like the people at tech chat don't care about helping people they just want to be lazy and not have to do any work. The only solution they gave me was to actually call AT&T.
    05-26-2011 09:07 PM
  21. Juvonycool's Avatar
    how do you know if you get this update.. I check the wifi update and their was one and i dl it but where does it show if you do get it?
    U can go to menu-settings-applications and they should the option to check unknown sources. That's how u know u have the update.
    05-26-2011 09:30 PM
  22. Hawks21's Avatar
    Im on hold right now... arghhhhh
    05-26-2011 09:44 PM
  23. Juvonycool's Avatar
    Im on hold right now... arghhhhh
    Hang in there bro. They r prob overwhelmed now that the cats out of the bag. This is exactly how u get it. They prob only have 1 rep working. Unbelievable.
    05-26-2011 09:47 PM
  24. Hawks21's Avatar
    Hang in there bro. They r prob overwhelmed now that the cats out of the bag. This is exactly how u get it. They prob only have 1 rep working. Unbelievable.
    lol definitely not. I just spoke to three people and they have no idea what this was. And when i mean no idea i mean i had to show them websites and explain what it is and they claim they have never heard of this update before. The people i talked to were nice but they had no clue what this was and i don't blame them. I think at&t didnt do their job letting their employees know about this. btw still on the phone while i type this
    05-26-2011 10:17 PM
  25. Staticpunk84's Avatar
    I just checked no go for me (florida) 11pm what is taking so long lol also can anyone refresh my memory about the side load what is the difference then using the ota update and using side load wonder machine?
    05-26-2011 10:17 PM
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