07-28-2011 01:58 PM
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  1. erwaso's Avatar
    i was told to wait an hour by chat. 45mins left ...
    06-02-2011 12:08 PM
  2. Shamanic Enzan's Avatar
    They have no idea about the ETA, it just depends on how long your phone takes to process the data after it's pushed. It can take up to a few hours once the update is actually pushed to your phone, with XDM going BOOM repeatedly, ATT cannot give a good schedule on when the update will get pushed.
    06-02-2011 01:15 PM
  3. erwaso's Avatar
    Ya. Just got a txt sayin give it 48hrs now....
    06-02-2011 01:24 PM
  4. hojo05's Avatar
    I can verify that when I used the chat method, they told me it might take up to 48 hours to get the update due to the high demand for the manual push. Hopefully, it will actually push and I won't have to contact them again.
    06-02-2011 01:50 PM
  5. UnfocusedHTC's Avatar
    I was just told that the push it take about 30 minutes for me.
    06-02-2011 02:03 PM
  6. BenjaSands's Avatar
    Oh god I wish there was just a link or somewhere we could go to and BAM!
    I am tired of downloading amazon apps and not being able to install them when they are down downloading...
    06-02-2011 02:20 PM
  7. UnfocusedHTC's Avatar
    Well been an hour and still nothing.
    06-02-2011 02:55 PM
  8. erwaso's Avatar
    Yep. Fail
    06-02-2011 03:09 PM
  9. red65's Avatar
    I waited 48 hours and got nothing which is what prompted my call today. I'm going to try it again since others have gotten it today. I just wish they would have posted or released some sort of schedule as it have saved them (and us) time and effort.

    ETA: I just got it! The tech had it pushed to my phone, had me turn off the phone and back on and BOOM there it was. Amazing how different this chat was from the one earlier. Now I get to figure out how to use it.
    06-02-2011 03:10 PM
  10. UnfocusedHTC's Avatar
    I'm on hold right now.
    06-02-2011 04:06 PM
  11. UnfocusedHTC's Avatar
    Okay hung up with that *****. The I talked to the online tech support again. He said 24-48 hours from now i'll receive a message. What do you guys think?
    06-02-2011 04:30 PM
  12. Hermdroid's Avatar
    Sounds like this process is getting a little smoother for everybody.
    06-02-2011 04:36 PM
  13. ibanana's Avatar
    I am attempting again to find out when I may get the update. Seems like everyone is receiving it much quicker now.
    06-02-2011 05:10 PM
  14. manuelabijahs's Avatar
    so i got pretty ansy to have swype on my phone. i talked to 2 ppl through the chat this morning. got nothing. called in, got the run around, then i was finally connected with james in the PMC. but it still didnt come through. he said it may be due to heavy traffic. i guess theres a lot of us calling in, hahha. he said he'd give me a courtesy call in 24hrs to see if it has gone through. ill fill you guys in tomorrow.
    06-02-2011 05:10 PM
  15. Stanley105x's Avatar
    Wow, only took me less than 10 minutes and a person named Jennifer helped me get the update. Got it as soon as she said, "You will recieve the update within 24 hours." Att tech support is great. I just said the same thing as Dre and BAM! she knew what i was talking about! Maybe i just got lucky!
    06-02-2011 08:41 PM
  16. UnfocusedHTC's Avatar
    Okay I'm now just going to wait for a day and see what happens. I've dealt with 6 different people and nothing has happened yet. Hmm.
    06-02-2011 10:14 PM
  17. red65's Avatar
    I think it is so bizarre the different responses we get from the chat. I first talked to a guy Tuesday who said it was pushed, but I didn't receive anything. Then today I got someone who said that it was on hold due to security issues and couldn't give an ETA as to when it would be fixed then two hours later I talked to Alex who pushed it to me and I received it immediately.

    I ended up in the BDS techs on Tuesday so today I specifically asked for that again today and I got Alex.

    For those still waiting, hang in there and be persistant!
    06-02-2011 11:09 PM
  18. steelmanaj's Avatar
    My first post! Yay! Just got my Inspire a week ago....Spending 3 days trying to get this update!

    One person seemed to know what was going on, but it didn't work. Ended up with a Tier2 Tech today...she said no such update exists through AT&T... Then I mentioned the PMC department and XDC she said they don't exist... Only to give me a phone number for the PMC Department (which didn't exist a minute prior) a little later saying they would know about this update (that doesn't exist according to her).

    On the phone with PMC guy. He doesn't even know what I'm talking about and can't find any thing on it.

    Just off phone with Donald (PMC guy) . Said "Official AT&T stance" is they don't support this feature.

    LOL Why can't things I do ever be easy?
    06-03-2011 11:15 AM
  19. UnfocusedHTC's Avatar
    My phone for some reason doesn't want to load the update.
    06-03-2011 05:39 PM
  20. knockoutn336's Avatar
    I can't even seem to bring chat up. I'll click on a support topic (other technical issues, etc.) and it says click to open chat. There's nothing to click on to open chat though.
    06-04-2011 03:18 PM
  21. kirchner394351's Avatar
    The following are instructions that I have come up with to unlock the "Unknown Sources" option on non rooted Android phones that do not have the option available. By unlocking this option you will now have the ability to install non "Android Market" applications such as "TeamViewer" and more
    This was performed in a HTC Inspire 4G so results may vary for each phone
    1. Go To Your "Settings"
    2. Go To "Applications"
    3. Go To "Manage applications"
    4. Go To The "All" Tab (or any tab that will display all your apps)
    5. Find The Applications "Customization Settings Provider"
    6. Click On "Clear data"
    7. Go Back To "All" Tab (or any tab that will display all your applications)
    8. Find The Program "Settings"
    9. Click On "Clear data"
    If You Go Back To "Applications" You Will Now Have The Option To Enable "Unknown Sources"

    (I found this info on XDA forum, I dont take credit for it, there were reply posts of others who tried it and they said it worked great, took less then 1 minute.)
    06-04-2011 04:18 PM
  22. UnfocusedHTC's Avatar
    It works. I did this to mine.
    06-04-2011 04:36 PM
  23. kirchner394351's Avatar
    Im just glad there is another way other then rooting for people that aren't getting the push.
    06-04-2011 04:43 PM
  24. gmanunited's Avatar
    Thanks Worked for me....
    06-04-2011 10:18 PM
  25. erwaso's Avatar
    06-05-2011 12:45 AM
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