I've had a horrible time with my Amaze shutting itself off. Phone constantly powers itself down. I exchanged the phone for another one. I exchanged the battery twice. I followed the note about how to factory reset the phone, installed the memory clear application, and updated all of the built in software, but installed no new apps. There is no SD card in it. Yet it still powers down constantly and is unusable.
This phone has been like this for 10 months. I paid about $300 for it, and have paid a ~$73 dollars a month for service. That is over a thousand dollars for something functionally equivalent to a paperweight!
This week alone I have called twice to T-mobile and once to HTC. I have been shuffled around and blown off by 7 different people! All they offer is another of the same buggy, defective model I've already suffered with for 10 months! They are surprised when I ask for something different. Then they tell me they can do me a great favor by allowing me to buy another phone with a slight discount! They sold me a lemon, so now I should pay through the nose for a new phone?
The Amaze is a garbage product, nice while working properly, but rarely working, which is not entirely T-mobile's fault. But treating a 7 year customer like garbage is their fault. Taking over a thousand dollars of someone's money and giving them not only nothing, but nothing and a hard time about it is their fault. At this point I'd prefer to have the money I paid for my phone refunded and to be let out of my contract.
How many other people have seen this issue, and is there a confirmed fix for it? Unless HTC and T-mobile know what is wrong and how to fix it, I don't want another of these.
This phone has been like this for 10 months. I paid about $300 for it, and have paid a ~$73 dollars a month for service. That is over a thousand dollars for something functionally equivalent to a paperweight!
This week alone I have called twice to T-mobile and once to HTC. I have been shuffled around and blown off by 7 different people! All they offer is another of the same buggy, defective model I've already suffered with for 10 months! They are surprised when I ask for something different. Then they tell me they can do me a great favor by allowing me to buy another phone with a slight discount! They sold me a lemon, so now I should pay through the nose for a new phone?
The Amaze is a garbage product, nice while working properly, but rarely working, which is not entirely T-mobile's fault. But treating a 7 year customer like garbage is their fault. Taking over a thousand dollars of someone's money and giving them not only nothing, but nothing and a hard time about it is their fault. At this point I'd prefer to have the money I paid for my phone refunded and to be let out of my contract.
How many other people have seen this issue, and is there a confirmed fix for it? Unless HTC and T-mobile know what is wrong and how to fix it, I don't want another of these.
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