1. Hiberny's Avatar
    Has this happened to anyone else? I can download the Kitkat update just fine, and it reboots to install. However at around 25% it stops and changes to a red exclamation point. I've done a factory reset and it still happens. I haven't rooted or modified the software in any way. HTC's customer service won't be in until Monday, so I may just have to grow more patient.
    02-22-2014 04:37 PM
  2. Jaggrey's Avatar
    Is there a way to delete the update so it can download again?

    Posted via Android Central App
    02-22-2014 05:22 PM
  3. Hiberny's Avatar
    I've redownloaded it over a dozen times. I know some people had this issue with the 4.3 update too.
    02-22-2014 05:38 PM
  4. Hiberny's Avatar
    T-Mobile support walked me through clearing the cache partition and doing a factory reset :/. No help. If HTC support can't help T-Mobile said they'd send me a replacement. I suppose that won't be the worst thing to happen, but I'd rather keep using my phone.
    02-22-2014 08:19 PM
  5. HelloNNNewman's Avatar
    Sorry to hear about your issue! Keep us informed as to what happens and if you are able to get a solution without having to send it in.
    02-22-2014 08:37 PM
  6. Hiberny's Avatar
    HTC's support wasn't helpful at all. They walked me through the same steps. T-Mobile will be sending me a replacement. I wish they'd send a new and not refurbished unit, but I'm not going to hold my breath .

    Part of me thinks there is a solution and these inept tech support people are having me swap my phone out for nothing .
    02-23-2014 08:26 AM
  7. dr.jello's Avatar
    I would reflash the 4.3 ruu from HTC's website and then try to pull in the ota. But that's if you still don't a refurb.


    I don't think they have a 4.4 ruu.

    Posted via Android Central App
    02-23-2014 09:03 AM
  8. Hiberny's Avatar
    I know nothing of reflashing, and honestly, don't care to learn. I just want my phone to work and receive the promised updates . I used to enjoy fiddling with my phone, but need it to function for my job. I really can't afford to brick my phone.
    02-23-2014 10:00 AM
  9. Hiberny's Avatar
    T-Mobile sent me a replacement. The first thing I did was update it. Everything went without a hitch.

    Oh well. I won't let this turn me off of HTC products, though some of my friends are scoffing and swearing that they'll never buy an HTC phone now .
    03-09-2014 03:22 PM

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