03-11-2015 03:34 PM
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  1. seanwilliams78's Avatar
    Hey gang,

    I've had my Sensation for about 10 days now and I am overall happy with it, but I have one issue.

    It seems over the last day or two, my screen has lost some touch sensitivity, especially toward the lower region. It is very noticeable when having to pull the ring to unlock the phone, which unfortunately is EVERY TIME I USE IT because I always push the power button after every use to turn the screen off. So even though the phone is manually "locked," and I unlock it by pressing the power button to wake it up, it's also locked by the silly pull ring. Grrrrr!

    So...here's what I'm wondering:

    1) Has anyone else noticed a reduction in sensitivity on the touch screen, and would you recommend I take it back to exchange it for another unit?

    2) Is there a way to disable the silly "pull ring" screen lock? It's redundant if I'm manually turning the screen off every time I use it anyway.

    Please advise. Thanks!
    06-21-2011 04:59 PM
  2. nox's Avatar
    No way to disabled AFAIK. If the touchscreen has in fact lost sensitivity, it would be considered replaceable.
    06-21-2011 05:13 PM
  3. seanwilliams78's Avatar
    Do the sales reps in stores have a certain method of testing this, or is it a matter of "he said, she said?!"
    06-21-2011 05:24 PM
  4. nox's Avatar
    They would probably test it.
    06-21-2011 05:39 PM
  5. seanwilliams78's Avatar
    If that means the sales rep playing with mine and a new one side by side, then I'm OK with that. It certainly feels different now than it did 10 days ago when I bought it. Not as responsive to touch now.
    06-21-2011 05:42 PM
  6. nox's Avatar
    If its as bad as it is then he should notice. Worth a shot.
    06-21-2011 05:58 PM
  7. fireroob's Avatar
    Hey gang,

    I've had my Sensation for about 10 days now and I am overall happy with it, but I have one issue.

    It seems over the last day or two, my screen has lost some touch sensitivity, especially toward the lower region. It is very noticeable when having to pull the ring to unlock the phone, which unfortunately is EVERY TIME I USE IT because I always push the power button after every use to turn the screen off. So even though the phone is manually "locked," and I unlock it by pressing the power button to wake it up, it's also locked by the silly pull ring. Grrrrr!

    So...here's what I'm wondering:

    1) Has anyone else noticed a reduction in sensitivity on the touch screen, and would you recommend I take it back to exchange it for another unit?

    2) Is there a way to disable the silly "pull ring" screen lock? It's redundant if I'm manually turning the screen off every time I use it anyway.

    Please advise. Thanks!
    I too have had the same problem. I got the phone only 7 days ago and over Sunday or Early Monday i noticed that it has been near impossible for me to utilize the pull ring, I found that if i leave the screen on for 5 seconds or so then its response is immeidate.

    I have performed a factory reset, pulled the SD card out to see if because i got a larger memory module it has some effect. But for whatever reason it still lags on the bottom of the screen. I brought it to the store quickly compared with the Demo Model and its definetly my phone... Funny thing is i bought two of them and the other one is my Boss's and it too is laggy on the bottom.

    But at least he can still answer calls, i always have to call the person back.
    06-22-2011 02:52 PM
  8. nox's Avatar
    Sounds like it is the phone then. Should qualify worthy of a replacement. Looks like your store might have got a few.bad.phones.

    Sent from my HTC Sensation 4G
    06-22-2011 02:57 PM
  9. nroulleau's Avatar
    I have exactly the same issue, phone is 9 or 10th days old, and Suddenly was not working well in unlocking. just the locking was slow, though I did notice poor performance in the lock pattern also, though not as noticeable. Surprised there's no sensitivity setting
    06-27-2011 10:02 PM
  10. MattMJB0188's Avatar
    I have noticed this on both my units. One thing people running Android forget to do is a daily restart. Hold the power button and choose restart. This makes a huge difference. I have also noticed that if you drag starting below the menu key and back key that makes a difference. Kinda weird lol but it works.
    matthewkreth likes this.
    06-27-2011 10:41 PM
  11. danperde's Avatar
    I have noticed this on both my units. One thing people running Android forget to do is a daily restart. Hold the power button and choose restart. This makes a huge difference. I have also noticed that if you drag starting below the menu key and back key that makes a difference. Kinda weird lol but it works.
    To be more exact, if you put your finger right in the circle (notice that the center of the circle is somewhere on the black band between "menu" and "arrow") it works every time like a charm, you don't have to wait seconds since you pressed the power button. So don't pull from the circle ring, put your finger into it.
    06-28-2011 03:27 PM
  12. seanwilliams78's Avatar
    Unfortunately, no...this is a legitimate problem. I'll post a video of it ASAP. It has actually happened on the right side of the home screen AFTER unlocking as well as the bottom row of icons. I pushed my "Mail" icon which was second row down, far right side about 17 times. It would not register the push. All other buttons worked as normal *except* the ones on the right side.

    The pull ring does the same thing, and it's not just the ring...it shows the same lag/lack of sensitivity when trying to pull the icons into the ring to unlock.

    I will be going into the local store to exchange the unit tomorrow.
    06-28-2011 07:43 PM
  13. thejet24's Avatar
    Hi everyone...

    I work for T-Mobile. I'm a sales rep and I can personally tell you that exchanging your phone will not guarantee the same problem will not occur on your new device.

    I have the phone as well, and have experienced the same problem. I have to press the power key to turn the screen off again, and it works.

    Like a previous poster said, RESET YOUR PHONE AT LEAST ONCE A DAY. These are machines. Yes, they are marketed as if they can do anything and everything, but if you believe you are getting a product that is perfect, you are fooling yourself.

    Every device has its issues, especially smartphones. And usually, unless its a very detailed problem, its a common issue with the device, like this one seems to be.

    If you're within the Buyer's Remorse, go ahead an exchange it if you want. But if not, I would recommend not to exchange it if you're experiencing this issue.

    Common problems are usually addressed with updates. HTC does a good job at getting those out, so I fully expect this issue to be fixed.

    But again, RESET YOUR PHONE AT LEAST ONCE A DAY. You dont even have to worry about powering it back on. The phone does that by itself. Make this a habit, and many small issues will go away.

    I like to compare it to a car. Chances are if you maintain your car, and don't run it into the ground by always taking long trips and run it on empty half the time, you'll have a something that will last you and you'll be happy with. If not, you'll be asking for a new car.

    I think this is the only problem the phone has because I can't find a single thing anyone else is complaining about (other than reception issues but everyone always points at that). The phone is legit, and just be happy you aren't stuck with a G2x.
    06-28-2011 08:19 PM
  14. seanwilliams78's Avatar
    Thank you, though as a mechanic, the car analogy sucks. I don't have to reset my car's ECU daily in order for it to work properly. =P lol.

    That said...what options do we have for resets on this device? I know there's the restart and power-off options that pop up if you long press the power button...are there any other types of resets?
    06-28-2011 08:23 PM
  15. thejet24's Avatar
    Thank you, though as a mechanic, the car analogy sucks. I don't have to reset my car's ECU daily in order for it to work properly. =P lol.

    That said...what options do we have for resets on this device? I know there's the restart and power-off options that pop up if you long press the power button...are there any other types of resets?
    Lol I admit its not exactly the same, but you get the point.

    Only other reset would be a master reset. But that's like a last resort.

    Also, get JuiceDefender. Manages your battery very well, and your phone always runs better when the battery isn't low.
    matthewkreth likes this.
    06-28-2011 08:54 PM
  16. Shroomster's Avatar
    Hi everyone...

    If you're within the Buyer's Remorse, go ahead an exchange it if you want. But if not, I would recom
    I think this is the only problem the phone has because I can't find a single thing anyone else is complaining about (other than reception issues but everyone always points at that). The phone is legit, and just be happy you aren't stuck with a G2x.

    Actually I'm having issues with the text boxes, mainly getting the text selection to work properly and the long press options box locations......
    06-28-2011 11:27 PM
  17. deoray's Avatar
    I have also experienced same issue while unlocking phone and it was very annoying that you are trying to grab ring and keep missing same. I dont think its a permanent issue. Here are my 2 cents.
    1. Restarting is one option but I dont think that is really required to be performed everyday. I think HTC sense skin is not that badly written code.
    2. I have come from Nexus One. Very well build device. Again by HTC but no custom skin. I have experienced touch screen loosing sensitivity when phone is hot. It happens when you use and charge phone at the same time. Things should go back to normal as phone temp cools down.
    06-29-2011 08:54 AM
  18. seanwilliams78's Avatar
    Needed to add to this...

    ...was replying to a text message and the same thing happened - I start pressing letters on the keyboard and they did not register. After about 3 seconds and 6 presses, they began to register.

    It seems like the problem is lag (I hope)...rather than a hardware issue.

    But so far - this failure to sense pressure on the display has happened with the pull ring, app shortcuts and widgets, and now the keyboard with text messaging. I keep a Flip video camera in my car so sometimes I can catch a video of it, but it's a huge PITA to catch it in time.

    Anyone else having similar issues, please post up. I'm not sure what to do and I've had the unit for more than 2 weeks now.
    06-29-2011 05:10 PM
  19. wally27's Avatar
    I'm having the same problems . Phone worked good forqt days to... Pull ring, back button,camera button,pretty much every thing on screen isn't working right.. maybe virus or the screen is built is defective?
    06-29-2011 09:02 PM
  20. komari's Avatar
    Actually I'm having issues with the text boxes, mainly getting the text selection to work properly and the long press options box locations......
    I've had this same problem and I called HTC about it twice. At first a factory restore seemed to fix the problem, but it came back. They told me to get a new phone cause it seemed the one I had was faulty (strangely also didn't have the correct options when we tried doing a hard button factory reset).

    Anyway, after getting a new handset I noticed the same problem. I think there's a bug with text input and the long press magnified box location. My case has been elevated so will be talking to a high level tech within the next few days. Hopefully they will be able to fix the issue on one of the early system updates.
    06-30-2011 12:39 AM
  21. jbrandonf's Avatar
    I've had this problem too but was dealing with it because I thought it was my screen protector.

    I'll usually wait a full second then drag the ring in a half circle loop to the center of the screen. Frustrating. It doesn't effect the lower portion of my keyboard though, but it does seem harder to hang up and answer the phone.
    06-30-2011 10:23 AM
  22. seanwilliams78's Avatar
    I've had this problem too but was dealing with it because I thought it was my screen protector.

    I'll usually wait a full second then drag the ring in a half circle loop to the center of the screen. Frustrating. It doesn't effect the lower portion of my keyboard though, but it does seem harder to hang up and answer the phone.
    I downloaded NoLock from the Market and that has disabled the pull ring, so that's a start. But I'm still having input issues with those other situations (home, text, etc).

    Should I bother going into a T-Mobile, or are they just going to tell me "Sorry, you've had it 3+ weeks. Pay us $150 or whatever it is and use insurance to replace it." ?!?!

    I don't like going in there "unarmed" and having no idea what options I really have!
    06-30-2011 11:08 AM
  23. jbrandonf's Avatar
    I downloaded NoLock from the Market and that has disabled the pull ring, so that's a start. But I'm still having input issues with those other situations (home, text, etc).

    Should I bother going into a T-Mobile, or are they just going to tell me "Sorry, you've had it 3+ weeks. Pay us $150 or whatever it is and use insurance to replace it." ?!?!

    I don't like going in there "unarmed" and having no idea what options I really have!
    I like the ring though.

    You can absolutely insist on having it swapped out. It's a software defect, so you're covered. Whether or not they swap it out in store is a different matter. You may have to send it in.
    06-30-2011 03:59 PM
  24. wally27's Avatar
    I like the ring though.

    You can absolutely insist on having it swapped out. It's a software defect, so you're covered. Whether or not they swap it out in store is a different matter. You may have to send it in.
    Just went to the store and they reset the phone and still was acting up..t Mobile store gave me a brand new phone and battery..so much better and faster
    06-30-2011 07:12 PM
  25. alphawave7's Avatar
    FWIW, I decided after an hour that I did NOT like Sense, at all...so I put on LauncherPro (ran it on Nexus One) and have not had ANY of these touchscreen issues. Wonder it it's Sense-related. Also, use NoLock mentioned earlier, since I prefer to sleep the screen, and never 'lock' it.
    07-04-2011 06:07 PM
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