1. gummyjelly's Avatar
    So I took a look at tmobiles website without being signed in and tmobile is offering a free quick window case with the purchase of a Lg G2. However when I went to do my upgrade I didn't see that. I called tmobiles customer service and complained on how current customers don't get it. On tmobiles main site it doesn't say the free case is for new customers only. It really upsets me that as a long term customer I am not offered that free quick window case which is a $49.99 value. I should receive my phone on Monday hoping maybe I receive that free case but I doubt it. Anyone else notice this? Did anyone else get a free case when upgrading over tmobile?
    10-12-2013 03:32 PM
  2. chito316's Avatar
    Unfortunately that's only for new activations and through online. I work at T-Mobile and I've seen plenty of customers (even myself) getting the new G2 and we don't get that new window case. I really wanted the case so I got myself a 50% discount because I'm scared of braking the phone. The case is amazing btw l

    Posted via Android Central App
    10-13-2013 08:54 PM
  3. gummyjelly's Avatar
    Yeah I bought mine online. It really does suck that long term customers aren't offered the new case. Thats fine I will just buy it off ebay its cheaper and I can buy it in pink
    10-14-2013 01:15 AM
  4. chito316's Avatar
    Yeah sorry about that =/ we are doing other things to appreciate our long term customers but none so far with cases and that's not really something we have control off, it depends on the phone company

    Posted via Android Central App
    10-14-2013 01:54 AM
  5. gummyjelly's Avatar
    I haven't had not one thing from Tmobile to make me feel appreciated. All they ever want when I call in for a tech issue is try to upgrade my data plan or add some feature I don't need so I can pay more.

    Sent from my SGH-M919 using Android Central Forums
    10-14-2013 12:13 PM
  6. mackie99's Avatar
    When I preordered the LG G2 it came with the case. It was an upgrade on my account.
    10-18-2013 09:32 PM
  7. chito316's Avatar
    You got it because you pre-order it just like how the HTC one came out with a dock for your car

    Posted via Android Central App
    10-20-2013 11:38 PM
  8. dbhart5's Avatar
    I saw the same thing. A bunch of lip service from the agent as to why it disappears and why she didn't have the campaign to add it to my order after the fact. It's a trick just like the $0 down until you log in then the price is $150 down. Shady.
    10-24-2013 07:57 PM
  9. Benjamin Midyette's Avatar
    When I bought my G2 in a T-Mobile store, I showed them T-mobile's website where it said the free offer of the case.

    They looked at it and it didn't show any other details so it even tricked them I guess if it was only for new activation.

    Basically that would be a backfire on T-Mobile's half if so because I got my quickview case for free from them and I love it.
    10-29-2013 01:49 AM
  10. chito316's Avatar
    No. The $0 down is still on but that's only for "Well Qualified Customers". There's 3 payments. 1st would be $0 down for well qualified 2nd for L credit which should be around $150 and 3rd for others it should be $300

    Posted via Android Central App
    10-30-2013 06:05 PM
  11. chito316's Avatar
    The website deals are only for online purchases not in store

    Posted via Android Central App
    10-30-2013 06:07 PM
  12. chito316's Avatar
    That's only an online deal

    Posted via Android Central App
    10-30-2013 06:07 PM

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