1. josney's Avatar
    Hello,
    I unlocked a Note 3 from ATT and swapped over to Tmoblie and I am having connections issue. Constantly receive a "no internet connection", slow delivery of text messages. I am looking for suggestions.....should I totally reset the phone? If I check for any updates, since the phone was originally from ATT and now we are on Tmobile, is this going to cause more issues? Sorry for the novice questions, just looking for a little help.
    Thanks
    08-29-2014 04:55 PM
  2. keyzlife's Avatar
    Hello,
    I unlocked a Note 3 from ATT and swapped over to Tmoblie and I am having connections issue. Constantly receive a "no internet connection", slow delivery of text messages. I am looking for suggestions.....should I totally reset the phone? If I check for any updates, since the phone was originally from ATT and now we are on Tmobile, is this going to cause more issues? Sorry for the novice questions, just looking for a little help.
    Thanks
    Did you update APN settings when you moved?

    sent from my Samsung GALAXY Note® 3
    08-29-2014 04:57 PM
  3. jpr's Avatar
    You're not going to get firmware updates OTA if your phone model and carrier do not match.

    Like Keyzlife said, make sure your APN settings are correct. I also suggest not using IPv6 only even though that is TMO's default. Use either IPv4 or IPv4/v6. You should reboot after any APN changes.

    Also, check which bands Tmobile uses in your area. ATT phones do not have all TMO bands and depending where you live this could affect your service.

    If you don't mind doing so, a factory reset wouldn't hurt of course. And I always do a battery pull after any major change myself.
    08-29-2014 06:09 PM
  4. josney's Avatar
    yeah, this is all pretty greek to me, so I will have to do some reading up on what you guys are recommending. thanks for the suggestions, this will get me started
    08-29-2014 08:49 PM
  5. josney's Avatar
    when we try to do an update, it is checking for ATT updates. how do I get the TM updates?
    09-03-2014 01:34 PM
  6. jpr's Avatar
    Like I said, you won't get updates if the phone model doesn't match the carrier. If you want to flash firmware yourself then you should head over to xda developers forum and see if tmobile firmware can be safely flashed on to your phone or if they have a modified ROM that can.
    09-03-2014 03:48 PM
  7. josney's Avatar
    thanks jpr, I wasn't clear on that info.....thanks
    09-03-2014 04:23 PM
  8. srsgonu's Avatar
    Like I said, you won't get updates if the phone model doesn't match the carrier. If you want to flash firmware yourself then you should head over to xda developers forum and see if tmobile firmware can be safely flashed on to your phone or if they have a modified ROM that can.
    Does connecting to Kies help get the update? .

    Posted via Android Central App
    09-06-2014 04:24 AM
  9. jpr's Avatar
    Does connecting to Kies help get the update? .

    Posted via Android Central App
    No.
    09-06-2014 04:43 AM
  10. IAmSixNine's Avatar
    Does connecting to Kies help get the update? .

    Posted via Android Central App
    Connecting to Kies will update the ATT version / software updates when ever ATT puts out the updates. So you might have service with TMO remember its still an ATT hardware unit. SO any updates that may apply will be for the att hardware side. Not TMO.
    You wont get any ATT updates on OTA because the system your using is TMO, But KIES will recognize the hardware and any updates that Samsung / ATT push out will work with KIES.
    09-10-2014 11:18 AM

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