09-17-2016 03:37 AM
26 12
tools
  1. vja4Him's Avatar
    I finally got the Lollipop Update (5.0) !!! Still getting used to the different look, but so far I like it.

    However .... I'm having several issues. Screen Capture is not working like it used to. I used to be able to simply press the S-Pen button, and touch the screen to get a Screen Capture. That method no longer works.

    I also tried the Swipe Method to get a Screen Capture. That does not work either.

    So, I'm left with the only other option, to press the Power Button and the Home Button to get a Screen Capture.

    Does anyone else also have this same issue? Am I missing something in the Settings?
    04-18-2015 12:24 PM
  2. jpr's Avatar
    The S-pen is not supposed to work like that any longer because they upgraded S-pen functionality to match the new features of the Note 4. Palm Swipe, if enabled in settings, should still work for a screenshot. You can also use Screen Write to capture a screenshot with the S-pen - you don't have to actually write anything on it - you can just save it as is.
    04-18-2015 03:42 PM
  3. Peaches36's Avatar
    The S-pen is not supposed to work like that any longer because they upgraded S-pen functionality to match the new features of the Note 4. Palm Swipe, if enabled in settings, should still work for a screenshot. You can also use Screen Write to capture a screenshot with the S-pen - you don't have to actually write anything on it - you can just save it as is.
    i have the same problem.. I don't have palm swipe under s pen settings.

    From My Cool Galaxy Note pro 12.2
    04-19-2015 11:43 PM
  4. jpr's Avatar
    i have the same problem.. I don't have palm swipe under s pen settings.

    From My Cool Galaxy Note pro 12.2
    That's never been under S Pen settings - it has nothing to do with the S Pen. It's under Palm Motion in the Control settings.
    04-19-2015 11:51 PM
  5. Peaches36's Avatar
    Ty. Still doesn't work for me

    From My Cool Galaxy Note pro 12.2
    04-20-2015 09:18 AM
  6. jpr's Avatar
    Ty. Still doesn't work for me

    From My Cool Galaxy Note pro 12.2
    After turning on Palm Motion, did you click on it and make sure the box was checked for screen capture?
    04-20-2015 05:32 PM
  7. Peaches36's Avatar
    Yes I have it on

    From My Cool Galaxy Note pro 12.2
    04-24-2015 02:43 AM
  8. ajarnfalang's Avatar
    New Android breaking things. Same thing on my G2 when it updated from 4.2 to 4.4. My Quiet Time didn't work. A couple of things were broken as well. Shortly thereafter LG released a small update and fixed all that.

    I'm sure Samsung knows this is an issue and will fix it.
    04-24-2015 02:50 AM
  9. vja4Him's Avatar
    After messing around .... I accidentally double-clicked my S-Pen, and guess what happened? The Air Command popped up! Strange that Tech Support doesn't know that Trick.

    Then I discovered Screen Write. Also discovered several other hidden tricks that Tech Support could not help me with. One tech support even sent me out a new phone, which I refused to receive.
    04-26-2015 12:56 AM
  10. Alafair's Avatar
    I have the same exact issue and i will be pissed if I no longer can do screenshots with my pen, i used this feature everyday. Anyway to bring it back, i just wiped out my phone to get it back per Samsung recommendation and still no screenshot feature with S-pen
    04-26-2015 09:46 PM
  11. jpr's Avatar
    I have the same exact issue and i will be pissed if I no longer can do screenshots with my pen, i used this feature everyday. Anyway to bring it back, i just wiped out my phone to get it back per Samsung recommendation and still no screenshot feature with S-pen
    Like I said in post #2, that feature does not exist any longer. The only way to take screenshots with the S-Pen is Screen Write.
    04-26-2015 10:01 PM
  12. David Birdsong's Avatar
    I also used the s pen screen shot feature often. I am dissapointed that tech support advised me to reset my phone, which I did. Now only to learn it is a discontinued feature. Some how it needs to come back. The swipe is fine but you have to go through gallery to reopen if you need to share or edit. BRING IT BACK
    05-04-2015 07:39 AM
  13. jpr's Avatar
    I also used the s pen screen shot feature often. I am dissapointed that tech support advised me to reset my phone, which I did. Now only to learn it is a discontinued feature. Some how it needs to come back. The swipe is fine but you have to go through gallery to reopen if you need to share or edit. BRING IT BACK
    You can set screen capture to automatically open the edit and share menu under display settings so you don't have to go to gallery. You can also use Screen Write for the same.
    05-04-2015 07:46 AM
  14. magusat999's Avatar
    Who makes these ridiculous decisions? Screen shot should work as it did before because you cannot take shots within a lot of apps now. I was using it to take shots of my games, for example - palm swipe and the s-pen pop-up do not work in games, but tapping the screen used to be a separate function that worked to get a screenshot in any app. Who looked at this and said "We know people love that feature - SO LET'S TAKE IT AWAY?". And after all these complaints about it, where is the update reversing the dumb and unpopular move?
    sooncm likes this.
    05-26-2015 10:34 AM
  15. sooncm's Avatar
    It has nothing to do with phone setting or S Pen setting. Its a bug. If you soft reset the phone, the screen capture palm swipe n S pen will work for once...
    06-17-2015 05:40 AM
  16. Ann Leong's Avatar
    Hi jpr, my screenshot works fine with the palm swipe after the update (updated on 30 Jun 2015), but where are the pictures that I took? I look in my Gallery & it's nowhere to be found! Could use some help.

    Thank you.
    07-01-2015 06:02 AM
  17. jpr's Avatar
    Hi jpr, my screenshot works fine with the palm swipe after the update (updated on 30 Jun 2015), but where are the pictures that I took? I look in my Gallery & it's nowhere to be found! Could use some help.

    Thank you.
    I don't know why you're not seeing them in the Gallery. You should have a Screenshots folder there. But you can use a file manager and find them at /storage/emulated/0/Pictures/Screenshots/
    07-01-2015 10:27 AM
  18. Mykatiebaby00's Avatar
    I have the same exact issue and i will be pissed if I no longer can do screenshots with my pen, i used this feature everyday. Anyway to bring it back, i just wiped out my phone to get it back per Samsung recommendation and still no screenshot feature with S-pen
    07-31-2015 01:18 AM
  19. Sammy444's Avatar
    Was having issues with mine, too, but found that the side of my palm had to actually be lightly touching the screen for it to work. This is for okay for somethings I'd like to take an image of but sometimes my hand can wind up clicking something on the screen and I lose the shot.
    02-13-2016 12:55 PM
  20. DJ Robby's Avatar
    I 've only been able to take one screenshot using the palm swipe :-(
    02-16-2016 09:34 PM
  21. DJ Robby's Avatar
    Welp, after powering off and removing battery. I've taken 5 consecutive palm swipe screenshots!!!! :-)
    02-16-2016 09:36 PM
  22. DJ Robby's Avatar
    I have to keep removing my battery to get it to work, but then after a minute it stops working. :-(
    02-17-2016 09:46 PM
  23. dat do hoang's Avatar
    you can try hold Home + Power, does it work?

    If hot, try to use 3rd party screen capture like https://play.google.com/store/apps/d...screenshoteasy

    Br
    04-09-2016 12:19 PM
  24. klement y's Avatar
    It's very simple. Double click the S pen above the screen. U will get the smart screen with different options. Select SCREEN WRITE that will capture the complete screen and u can save it.
    05-15-2016 10:40 PM
  25. fl1ck8809's Avatar
    It's very simple. Double click the S pen above the screen. U will get the smart screen with different options. Select SCREEN WRITE that will capture the complete screen and u can save it.
    I dont think you understand, even the Home + Power button does not work, its a bug.... I reboot and palm swipe works only once. Anyone solved this yet? I there an update? no OTA updates available for me.
    09-17-2016 03:35 AM
26 12

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