A month ago I switched to T-Mobile prepaid, and opted for the $60/month plan. Recently my first payment/renewal came up. As the refill date of 1/26 (today) got closer I received text messages reminding me to refill my account (Side note: the text messages misspelled "payment"). I went online to t-mobile and it showed my account as active with an account balance of $0, so I made a one time payment of $60 on 1/24. Soon after I got a text saying my payment was received, but last night I still got a text telling me I needed to refill my account, and online it was still showing my refill date as 1/26.
This morning i noticed my data was not working but I was able to make calls. I restarted the phone, and still did not have data, and got a "sign in to data network" message. I called customer service and was told that my refill had been received and that regardless of when I make a payment, the account gets refilled on the due date, which according to the representative would be tonight at midnight. I was transferred to another department regarding the data signal. THAT representative told me it was because of an "error" (he couldnt explain further) related to my account not be refilled/paid. I told him that the last rep told me everything was fine with my account and payments. I also told him I could send and receive calls just fine. The only thing he would tell me was that it was due to an error, where my account was shown as unpaid even though it had been. but it wouldn't happen again. He urged me to reboot the phone after the call ended. After the call, I went back online and it showed my balance at $0 and the next payment date as 2/24. My data signal came back as well.
I'm a little skeptical that the error won't happen again.
This is my first time doing prepaid, so I simply want to make sure it doesn't. BOTH customer service reps were difficult to understand and were unable to give clear, detailed answers. I just want to make sure that I am making my payments correctly to ensure uninterrupted service. The fact that this unexplained "error" happened during my first payment is a little disconcerting, and I am worried it could happen again. Can anyone help me sort this out?
This morning i noticed my data was not working but I was able to make calls. I restarted the phone, and still did not have data, and got a "sign in to data network" message. I called customer service and was told that my refill had been received and that regardless of when I make a payment, the account gets refilled on the due date, which according to the representative would be tonight at midnight. I was transferred to another department regarding the data signal. THAT representative told me it was because of an "error" (he couldnt explain further) related to my account not be refilled/paid. I told him that the last rep told me everything was fine with my account and payments. I also told him I could send and receive calls just fine. The only thing he would tell me was that it was due to an error, where my account was shown as unpaid even though it had been. but it wouldn't happen again. He urged me to reboot the phone after the call ended. After the call, I went back online and it showed my balance at $0 and the next payment date as 2/24. My data signal came back as well.
I'm a little skeptical that the error won't happen again.
This is my first time doing prepaid, so I simply want to make sure it doesn't. BOTH customer service reps were difficult to understand and were unable to give clear, detailed answers. I just want to make sure that I am making my payments correctly to ensure uninterrupted service. The fact that this unexplained "error" happened during my first payment is a little disconcerting, and I am worried it could happen again. Can anyone help me sort this out?
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