12-23-2014 12:09 AM
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  1. Closingracer's Avatar
    Looking at his other thread... Probably this is about that note 4 that has very small scratch that the op can't even see it unless he stare at it or this about another phone?

    Sent from my phone with tapatalk
    Lol you didn't the read other threads have you ? Go read more and you'll find why I returned that phone. And btw if I couldn't see it why would I make a post about it ?


    And those who are to lazy and assume I had input issues twice with my phone which is why I exchanged it


    Sent from my iPad using Tapatalk
    10-24-2014 06:48 PM
  2. akutch34's Avatar
    this is an unfortunate situation.... I'm glad T-Mobile has been nothing but amazing for me so far. Verizon was f****** atrocious!
    10-25-2014 05:04 PM
  3. Bigballer's Avatar
    uh... couldn't you just go to a tmobile store?
    10-25-2014 06:19 PM
  4. boogas8's Avatar
    uh... couldn't you just go to a tmobile store?
    No. T-Mobile exchanges/returns must go through the same channel in which you purchased the device.


    Sent using my iPhone 6 Plus via The Uncarrier
    10-25-2014 07:17 PM
  5. klau25's Avatar
    when they sent me a replacement for the defective unit, I just peeled of the ups label on the box, the return label is underneath it. yours wasn't like that?

    Posted via the Android Central App
    10-26-2014 01:07 AM
  6. Closingracer's Avatar
    when they sent me a replacement for the defective unit, I just peeled of the ups label on the box, the return label is underneath it. yours wasn't like that?

    Posted via the Android Central App
    Nope....another cheap baggy and nothing under it....now I have to pay on my dime and since my bill just happened I won't get the credit till next month


    Sent from my iPad using Tapatalk
    10-26-2014 07:44 AM
  7. Closingracer's Avatar
    I am thinking about returning the note 4. Problem is I have 2 currently in my house. 1 is defective and being sent back on Tuesday and the one I currently have. I am on day 13 and wondering how I should do this?


    Sent from my iPad using Tapatalk
    10-26-2014 09:37 PM
  8. Almeuit's Avatar
    Call them and set it up to return before the 14th day.
    10-27-2014 12:53 AM
  9. Old Stoneface's Avatar
    Looking at his other thread... Probably this is about that note 4 that has very small scratch that the op can't even see it unless he stare at it or this about another phone?
    Thanks loads. There's ten minutes of my life I won't get back...
    10-27-2014 09:09 AM
  10. Closingracer's Avatar
    Thanks loads. There's ten minutes of my life I won't get back...
    For an unrelated issue ? Returned my old one because of input couldn't be read


    Sent from my iPad using Tapatalk
    10-27-2014 08:01 PM
  11. coolcubandude's Avatar
    You mean just cancel....there is no more etf with t-mobile

    Posted via the Android Central App
    10-28-2014 01:30 PM
  12. DCSholtis's Avatar
    No. T-Mobile exchanges/returns must go through the same channel in which you purchased the device.


    Sent using my iPhone 6 Plus via The Uncarrier
    Not true at least in my case. I was able to exchange my LG G3 when I had a problem with it at the TMO store even though I purchased it online.

    Posted via the Android Central App
    10-31-2014 12:49 PM
  13. grover5's Avatar
    T-Mobile always sends me a return label and gets the new device to me next day. I'm a happy customer.

    Posted via the Android Central App
    10-31-2014 12:53 PM
  14. boogas8's Avatar
    Not true at least in my case. I was able to exchange my LG G3 when I had a problem with it at the TMO store even though I purchased it online.

    Posted via the Android Central App
    Did they give you a new one in store or ship you a replacement.


    Sent using my iPhone 6 Plus via The Uncarrier
    10-31-2014 01:41 PM
  15. Mst99's Avatar
    when they sent me a replacement for the defective unit, I just peeled of the ups label on the box, the return label is underneath it. yours wasn't like that?

    Posted via the Android Central App
    This.

    My phone was 6 months old and tmobile next day delivered a new one through Samsung factory warranty.
    10-31-2014 02:48 PM
  16. Closingracer's Avatar
    Ugh talking to them is like talking to a wall seriously and so many hoops to do get my phone and signal booster returned
    11-03-2014 01:50 PM
  17. Closingracer's Avatar
    You mean just cancel....there is no more etf with t-mobile

    Posted via the Android Central App
    Phone payment upon canceling is in essence an ETF.....it's just more transparent but still the same


    Sent from my iPad using Tapatalk
    11-08-2014 10:23 AM
  18. Closingracer's Avatar
    So I talked to them just now and noticed a lot of inconsistencies. This guy I spoke with said he can do a research thingy and within 48 hours I should have my results while another guy I talked with basically flat out said I have to wait 10 days for it to appear off

    Sent from my SM-N910V using Tapatalk
    11-11-2014 12:00 AM
  19. Old Stoneface's Avatar
    Phone payment upon canceling is in essence an ETF.....it's just more transparent but still the same
    By your logic: Selling a home upon which one still owes on the mortgage, and having to pay off the remainder of the mortgage in order to complete the sale, is paying an "early termination fee"
    11-11-2014 07:14 AM
  20. Closingracer's Avatar
    By your logic: Selling a home upon which one still owes on the mortgage, and having to pay off the remainder of the mortgage in order to complete the sale, is paying an "early termination fee"
    No ..my point is while you don't have a contract and don't have a fee ...you still pay something if you leave so whatever you want to call it you are taking money out of your pocket to leave ....I wasn't speaking in a literal sense ....


    Sent from my iPad using Tapatalk
    11-11-2014 07:16 AM
  21. Old Stoneface's Avatar
    No ..my point is while you don't have a contract and don't have a fee ...you still pay something if you leave so whatever you want to call it you are taking money out of your pocket to leave ...
    Just to make sure we're on the same page: Are you talking about having to pay off the balance of the 0% loan on the purchase of a device?
    11-11-2014 09:01 AM
  22. Closingracer's Avatar
    Just to make sure we're on the same page: Are you talking about having to pay off the balance of the 0% loan on the purchase of a device?
    Yes

    Sent from my SM-N910V using Tapatalk
    11-11-2014 09:01 AM
  23. Old Stoneface's Avatar
    Yes
    So you're annoyed they're making you finish paying off the loan for the phone you bought?

    Srsly?
    11-11-2014 09:08 AM
  24. Closingracer's Avatar
    So you're annoyed they're making you finish paying off the loan for the phone you bought?

    Srsly? http://www.LinxNet.com/misc/smilies/confused.gif
    I'm not complaining? I'm just pointing out its the same as paying an ETF.

    I'm complaining about customer service

    Sent from my SM-N910V using Tapatalk
    11-11-2014 09:09 AM
  25. zorak950's Avatar
    I see where you're coming from, but I disagree: you owe an ETF whether you got a device from your carrier or not, and if you did, regardless of its value. There's a big difference between paying to leave and paying off your debt when you leave. They may serve similar purposes to people who don't bring their own device or buy a device at full price up front, but the new system is much more fair because it doesn't screw everyone else, or those who finance a cheaper device.
    11-11-2014 12:43 PM
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