12-23-2014 12:09 AM
143 ... 456
tools
  1. Closingracer's Avatar
    I know I saved alot with tmobile. I'm not sure what the detail of your problem is, since it's not clearly stated in the op.

    @T-Mobile GN3
    Basically I had first returned a defective phone because it was defective and like a week old. Also returned the replacement since I am under the buyer remorse of 20 days for online orders. I also have a signal Booster that I need to return. I returned both phones and have tracking numbers to prove they received both phones. I asked for a label to return the signal Booster and they said they had to send me a box and should be here in 7 days. Waited 2 weeks and no box. They said quite clearly they can't email me a label. The guy I spoke to emailed me a label... Now while I was on the phone 20+ times they switched me around departments who each had no clue what to do. Even sent me to a department that only deals with new accounts. Promised this would re resolved by 72 hours or by a certain day and they have yet to deliver. Now a whole month is passed and the 2nd phone is returned but not the first.

    Sent from my SM-N910V using Tapatalk
    11-21-2014 08:01 PM
  2. Aquila's Avatar
    Consolidated these threads. A couple of notes:

    Closingracer - One thread per topic is more than sufficient, you will not get hit for "spam" for making more than one thread, but it does make the forums messy and we do ask that people search for and post in existing threads rather than constantly creating new threads for the same existing content. This would go especially for one person making more than one thread on a topic, since the search part is unnecessary.

    Everyone else - it's not okay to keep accusing people of trolling or to come in a thread and derail it by commenting on the OP's motivations, etc. If you do not like a post, move on. There is no requirement to pour fuel on a fire and it's much better if you simply don't. If you feel someone is violating the forum rules or that a thread needs moderator intervention, hit the report button. Otherwise, simply ignore it and find something constructive to post about.
    boogas8, jacker, Bigballer and 1 others like this.
    11-22-2014 06:51 AM
  3. Closingracer's Avatar
    Well Its been another 72 hours and that phone is still on there.... Got to talk to them again lol

    Sent from my SM-N910V using Tapatalk
    11-23-2014 06:52 PM
  4. Closingracer's Avatar
    I seriously think i get some bad luck lol. Bought a Season pass for a Videogame on Bestbuy.com on November 12th and it came out on the 18th and I have yet to get the Season pass which costed me $27 after Taxes. Bought it with some other games that i bought
    11-24-2014 04:03 AM
  5. Closingracer's Avatar
    Is there any legal action I can do against t-mobile? Seriously I have waited the 30 days since return and it's still there the EIP. I now have a $28.50 charge and still an EIP active on my account and they say I have to wait another 72 hours

    Sent from my SM-N910V using Tapatalk
    11-30-2014 02:17 PM
  6. Closingracer's Avatar


    Looking through I noticed this page . I was never told about it and now thinking this could be the issue .

    https://www.t-mobile.com/Cms/Files/P...NE11.4.14).pdf


    Sent from my iPad using Tapatalk
    12-01-2014 09:02 AM
  7. Closingracer's Avatar



    Sent from my iPad using Tapatalk
    12-01-2014 09:03 AM
  8. Closingracer's Avatar
    Sigh .....how do I get this solved ? Arbitration ? How do I start that ? Seriously this is taking Forever


    Sent from my iPad using Tapatalk
    12-03-2014 07:36 AM
  9. boogas8's Avatar
    Is the address on the return form the one they had you ship it back to. I returned a phone recently and the shipping label they provided me had a different address.


    Sent using my iPhone 6 Plus via the Uncarrier
    12-10-2014 10:11 PM
  10. Closingracer's Avatar
    Is the address on the return form the one they had you ship it back to. I returned a phone recently and the shipping label they provided me had a different address.


    Sent using my iPhone 6 Plus via the Uncarrier
    Yes same place


    Sent from my iPad using Tapatalk
    12-10-2014 10:11 PM
  11. Inmartol13's Avatar
    Sjha
    12-11-2014 02:03 AM
  12. Closingracer's Avatar
    Sjha
    Errr what ?


    Sent from my iPad using Tapatalk
    12-11-2014 09:06 AM
  13. Closingracer's Avatar
    Yay still no resolution and bill due tomorrow ....idk what to do


    Sent from my iPad using Tapatalk
    12-14-2014 08:40 AM
  14. Old Stoneface's Avatar
    Closingracer,

    I'm confused about the status of your problems with T-Mobile. I'm probably not alone. Near as I can tell:

    1. You returned one phone, as defective. The tracking shows they received it, but they haven't acknowledged same. (That's "phone #1")
    2. You returned a second phone, under the "20 day buyer's remorse" option. The tracking shows they received it, and they've credited you for its return. (That's "phone #2")
    3. They emailed you a pre-paid shipping label with which to return a signal booster, and you've sent that back


    I'm wondering: Other than posting your saga here, and phone conversations with T-Mobile, have you tried any other venues, such as T-Mobile's own customer support portal? Have you reached out to whatever passes for a consumer protection agency in your state?
    Aquila likes this.
    12-14-2014 11:11 AM
  15. Closingracer's Avatar
    Well I got an email today stating it was returned .........,,on November 4th in their system and just been idling by stringing me along . Now I have to decide do I actually want to port my number or not


    Sent from my iPad using Tapatalk
    12-17-2014 01:43 PM
  16. Closingracer's Avatar
    Closingracer,

    I'm confused about the status of your problems with T-Mobile. I'm probably not alone. Near as I can tell:

    1. You returned one phone, as defective. The tracking shows they received it, but they haven't acknowledged same. (That's "phone #1")
    2. You returned a second phone, under the "20 day buyer's remorse" option. The tracking shows they received it, and they've credited you for its return. (That's "phone #2")
    3. They emailed you a pre-paid shipping label with which to return a signal booster, and you've sent that back


    I'm wondering: Other than posting your saga here, and phone conversations with T-Mobile, have you tried any other venues, such as T-Mobile's own customer support portal? Have you reached out to whatever passes for a consumer protection agency in your state?
    I find speaking with t-mobile in any way short of forum terrible and futile attempt which I've been on the phone with t-mobile for a month and a half . Finally got done today . Filing a grievance usually takes forever but done the formality anyways .


    Sent from my iPad using Tapatalk
    12-17-2014 01:52 PM
  17. DudeThatsErin's Avatar
    I usually get good service but last time it wasn't my normal good call. I Work sales for T-Mobile so the only the way I can add lines is if I call in. I was adding a sixth. I called in and the guy kept telling me T-Mobile only does offer more than 5 lines and that I got bad information. Funny thing is I added a sixth line to two different accounts that day. I was on break and has to jump onto a computer and look up the document number so he could read it for himself. Then he had to verify with a supervisor. Then when he came back on after verifying, he tells me it's my lucky day because I was right. There was so much I wanted to say but said nothing.


    Sent using my iPhone 6 Plus via The Uncarrier
    Omg I work sales for AT&T but have a TMO account. Even I know that all carriers now offer ~10 lines of service.... Like duh? Sheesh. I hate the stupid reps giving all of us a bad name. There are always going to be some though.

    Good for you for not saying anything. I would have lol


    Sent from my iPhone 6 128GB SG using Tapatalk
    12-23-2014 12:01 AM
  18. DudeThatsErin's Avatar
    At this point I'll take slow service then horrible customer service. I left t-mobile before because of bad customer service (the actual people are quite nice) and it's even worse now . I don't think they need to make me pay for shipping even if they refund my account for it ....I don't think I should have to get a replacement online and not in a store if I bought online and shouldn't have to call 5 times to get an problem resolved


    Sent from my iPad using Tapatalk
    I'm assuming that all carriers are the same way with this issue and my basis for this is the fact that I work for AT&T but have an account with TMO and have previously had an account with VZW. I've always seen it done this way. Their systems can't handle you taking it to the store (like you would with an Apple device at an Apple Store) and replacing it. It has caused me many hassles on all 3 networks. :/


    Sent from my iPhone 6 128GB SG using Tapatalk
    12-23-2014 12:09 AM
143 ... 456

Similar Threads

  1. Facebook friends not in Contacts list
    By prettycode in forum Samsung Galaxy S5
    Replies: 8
    Last Post: 03-31-2016, 12:54 AM
  2. Will Developer Preview get OTA update?
    By davekr in forum Google Nexus 5
    Replies: 4
    Last Post: 11-13-2014, 08:12 PM
  3. My Galaxy S5 now has Lollipop notifications...
    By FaintDeftone in forum Samsung Galaxy S5
    Replies: 2
    Last Post: 11-13-2014, 04:59 PM
  4. Why isn't my Galaxy Core phone switch on after roms(4.4.2 kitkat roms)?
    By Prasad MP1 in forum Android 4.1 / 4.2 / 4.3 Jelly Bean
    Replies: 0
    Last Post: 11-13-2014, 09:56 AM
LINK TO POST COPIED TO CLIPBOARD