12-23-2014 12:09 AM
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  1. Closingracer's Avatar
    I pre-order the note 4 online and have to get it exchanged online so I'll be without a phone for weeks? Can't do it in a store.... AT&T it didn't matter.

    Sent from my SM-N910T using Tapatalk
    10-22-2014 09:22 AM
  2. Ordwynac's Avatar
    There should be an option to defer the trade in. When you select this, you should be able to print out a pre-paid return label that you will then use to send your old phone back within 30 days. Instant trade in is usually only done in the store as we can transfer your content and give you a phone that same day.
    SpookDroid likes this.
    10-22-2014 10:35 AM
  3. SpookDroid's Avatar
    Curious as to why you're returning yours...
    10-22-2014 10:44 AM
  4. Closingracer's Avatar
    Apparently I am getting a new phone with another down payment and once I return this one I will get that as a refund....

    Sent from my SM-N910T using Tapatalk
    10-22-2014 10:45 AM
  5. Almeuit's Avatar
    Apparently I am getting a new phone with another down payment and once I return this one I will get that as a refund....

    Sent from my SM-N910T using Tapatalk
    That sounds normal. Most companies will just charge ahead of time (just in case someone doesn't return it) but once they receive it they'll just issue the refund.
    SpookDroid likes this.
    10-22-2014 10:48 AM
  6. Closingracer's Avatar
    That sounds normal. Most companies will just charge ahead of time (just in case someone doesn't return it) but once they receive it they'll just issue the refund.
    Well I called around 10:30 and they said I woukd have an email in about an hour.... It's 1 pm and no email. Do I have to call them again?

    Sent from my SM-N910T using Tapatalk
    10-22-2014 11:56 AM
  7. Closingracer's Avatar
    Curious as to why you're returning yours...
    My phone couldn't detect finger input at 2 separate times. On Sunday it happened and again this morning.

    Sent from my SM-N910T using Tapatalk
    10-22-2014 11:57 AM
  8. Almeuit's Avatar
    Well I called around 10:30 and they said I woukd have an email in about an hour.... It's 1 pm and no email. Do I have to call them again?

    Sent from my SM-N910T using Tapatalk
    I would. I always ask the time zone as well just in case that person is in a different time zone and didn't think about it.
    10-22-2014 12:24 PM
  9. Closingracer's Avatar
    I would. I always ask the time zone as well just in case that person is in a different time zone and didn't think about it.
    No issue with time zones. She said you should get an email about an hour from now with the new installment plan to sign. It's been 3 hours now

    Sent from my SM-N910T using Tapatalk
    10-22-2014 12:26 PM
  10. Closingracer's Avatar
    T-mobile needs to fire their whole team and hire some new people because once again they don't do anything and now I have to call them again. Had to call them 5 times for a signal Booster and now on my 2nd to get a replacement for my note 4

    Sent from my SM-N910T using Tapatalk
    10-22-2014 12:28 PM
  11. Almeuit's Avatar
    That definitely does suck. So far I have had good experiences. I once had International charges when calling a US number back (it routed me out and I didn't know) -- Tweeted the CEO and he had his team take care of it. The second time was the gf and I trying Verizon .. I called T-Mobile and they said we could come back without an issue .. Went into a store and got everything swapped back (including our two individual accounts merged to one T-Mobile account) without a hiccup.
    B. Diddy likes this.
    10-22-2014 12:31 PM
  12. B. Diddy's Avatar
    That's too bad. Like Almeuit, I've also had very good interactions with T-Mobile--unlike my previous carrier. If you haven't already, join the T-Mobile G+ community. I've seen various people get direct responses by simply aiming a post at +T-Mobile. https://plus.google.com/u/0/communit...09391741227707
    10-22-2014 12:37 PM
  13. Closingracer's Avatar
    I've called again and they resent the email again so I will see what happens. If this doesn't get fixed may want to just return the phone, go to sprint and let them pay my ETF and see what happens because I don't see how much worse it can get. Seriously this is even worse then the last time I left t-mobile and that was because of horrible customer service

    Sent from my SM-N910T using Tapatalk
    10-22-2014 12:43 PM
  14. Closingracer's Avatar
    That's too bad. Like Almeuit, I've also had very good interactions with T-Mobile--unlike my previous carrier. If you haven't already, join the T-Mobile G+ community. I've seen various people get direct responses by simply aiming a post at +T-Mobile. https://plus.google.com/u/0/communit...09391741227707
    Ty I guess I'll try that

    Sent from my SM-N910T using Tapatalk
    10-22-2014 12:43 PM
  15. Almeuit's Avatar
    I've called again and they resent the email again so I will see what happens. If this doesn't get fixed may want to just return the phone, go to sprint and let them pay my ETF and see what happens because I don't see how much worse it can get. Seriously this is even worse then the last time I left t-mobile and that was because of horrible customer service

    Sent from my SM-N910T using Tapatalk
    I wish you the best of luck with Sprint. I won't try them again for a long time.. I'd take a limited data plan before that. My speeds were 0.3 Mbps average.. If I got LTE maybe 5 Mbps.. No thanks .
    10-22-2014 01:50 PM
  16. Closingracer's Avatar
    I wish you the best of luck with Sprint. I won't try them again for a long time.. I'd take a limited data plan before that. My speeds were 0.3 Mbps average.. If I got LTE maybe 5 Mbps.. No thanks .
    I also might wait it out and see how bad it is with t-mobile in 24 months when I pay off the note 4 and if they impr9ve stay

    Sent from my SM-N910T using Tapatalk
    10-22-2014 01:51 PM
  17. Closingracer's Avatar
    Well I guess I'll call a 3rd time because 2nd lady said she sent it

    Sent from my SM-N910T using Tapatalk
    10-22-2014 02:08 PM
  18. Closingracer's Avatar
    Sigh called in a 3rd time and this lady (who was nice like most of them) and still no help but this she promised to call back. Had somebody who said she would call me back with t-mobile before when I was calling them about the signal Booster so Idk if she will....

    Sent from my SM-N910T using Tapatalk
    10-22-2014 02:23 PM
  19. IAmSixNine's Avatar
    Must be an isolated incident or perhaps the way your treating them? My 2 calls for issues in the past few years have both been pleasant in regards to dealing with TMO customer care.
    The few other times i have had to call in, where there were not issues but me making changes, or checking on something or ordering the Cellular WiFi Router they offered a month ago, well those all went rather well too..
    10-22-2014 04:19 PM
  20. Closingracer's Avatar
    Must be an isolated incident or perhaps the way your treating them? My 2 calls for issues in the past few years have both been pleasant in regards to dealing with TMO customer care.
    The few other times i have had to call in, where there were not issues but me making changes, or checking on something or ordering the Cellular WiFi Router they offered a month ago, well those all went rather well too..
    Treating them? I am polite to them and would never Act rude to them. This isn't about their attitudes either because all of them were polite. They just don't do anything they said they would . I have written my past issues with them but ill say it again

    Back in 2008 I had a Sidekick LX with T-mobile and I had insurance on it. About 14 months my Phone screen just died and so I paid the deductible for a replacement which was like $80 or so. Got that one and found it didn't work either so I called them and told them that the replacement didn't work and got an option of a brand new Blackberry Pearl or a Mini Sidekick made by Motorola but i forgot the name of it. This part took me 3-4 hours to get this done. This was the Last straw and had about 4-6 months left on the Contract and just paid the ETF. Left to go to AT&T.

    Now in March 2014 I went to T-mobile because it was cheaper. Got a Signal Booster because I still don't get T-mobile Service in my house but this only uses Faux 4G and not LTE. Back a month ago I noticed they now offer one with LTE so I call to return the one I have and get the LTE one. So I return it and the day after UPS says they received it ( T-mobile) I call T-mobile and they said they don't have it but will send me an email with something sign or something about something which i forgot. Now I call again a few days later and they said they got it and order one with me. a Day later I still got no notice of an order so I call again and finally this time got it ordered with free expedited shipping because of my trouble. Along with my issue with this phone I am trying to exchange where I have to do it online I think They need major help
    10-22-2014 04:37 PM
  21. Dominika Quinones's Avatar
    Tmo's customer service sucks
    heron88 likes this.
    10-22-2014 05:58 PM
  22. Almeuit's Avatar
    Tmo's customer service sucks
    From my experiences I would have to disagree... But I know not everyone gets treated the same when it comes to any big corporation and it can vary drastically.
    10-22-2014 06:32 PM
  23. Closingracer's Avatar
    From my experiences I would have to disagree... But I know not everyone gets treated the same when it comes to any big corporation and it can vary drastically.
    The last woman I talked to was fantastic. She couldn't help me at the time I called and told me to wait a few hours instead of the last 2 promising me the next hour and she called me back when she was leaving to make sure I got this email. While I think she is fantastic and wished there was a lot more of her there i have had more bad experiences with their customer service then good. The people themselves are nice but don't help me

    Sent from my SM-N910T using Tapatalk
    10-22-2014 07:53 PM
  24. boogas8's Avatar
    I usually get good service but last time it wasn't my normal good call. I Work sales for T-Mobile so the only the way I can add lines is if I call in. I was adding a sixth. I called in and the guy kept telling me T-Mobile only does offer more than 5 lines and that I got bad information. Funny thing is I added a sixth line to two different accounts that day. I was on break and has to jump onto a computer and look up the document number so he could read it for himself. Then he had to verify with a supervisor. Then when he came back on after verifying, he tells me it's my lucky day because I was right. There was so much I wanted to say but said nothing.


    Sent using my iPhone 6 Plus via The Uncarrier
    DudeThatsErin likes this.
    10-23-2014 02:23 AM
  25. zorak950's Avatar
    That's usually my experience with T-Mobile CSRs: they're always pleasant, but they often give incorrect information and fail to actually do things they say are done.
    10-23-2014 02:36 AM
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