03-08-2015 08:37 PM
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  1. raino's Avatar
    I had to call them 30 times and talked to 30 different reps about one issue .. Took them 2 months to figure out I returned a device 2 months ago. I wonder if that warrants great customer service
    Right, I've read some of what you've been through, and you got a raw deal. And "attitude" may be a factor in a single interaction, but when you're getting the same result over and over with different reps at different levels, it's hard to blame "attitude." That being said, if we look at TMO as a whole, if I'm not mistaken, they rank high for CS among the big four.
    03-01-2015 07:10 PM
  2. Closingracer's Avatar
    Right, I've read some of what you've been through, and you got a raw deal. And "attitude" may be a factor in a single interaction, but when you're getting the same result over and over with different reps at different levels, it's hard to blame "attitude."
    Lol my attitude? I was polite to them 99% of the time .....toward the end I just got frustrated . I know people who done this kind of stuff and it gets you nowhere being rude to a customer service rep. These people while nice were clearly clueless in what they were doing


    Sent from my iPad using Tapatalk
    03-01-2015 07:12 PM
  3. raino's Avatar
    Lol my attitude? I was polite to them 99% of the time .....toward the end I just got frustrated . I know people who done this kind of stuff and it gets you nowhere being rude to a customer service rep. These people while nice were clearly clueless in what they were doing
    Right, that's what I'm saying too: you had multiple interactions, so one can't say it was because of "bad attitude" that you're owed money, or whatever your current situation is.
    03-01-2015 07:15 PM
  4. Closingracer's Avatar
    Enjoy Verizon. They got where they are from being good. I just couldn't get LTE at my house which makes a carrier worthless to me.

    You had a bad experience with T-Mobile, others don't. Except that and move on. Do you really have to keep insisting that they are bad for everyone when many people have excellent service? Stop wasting a part of your day today talking about something that no longer has a part in your life. Your experience isn't mine or many others.
    Yeah but in my opinion they are like car salesmen ....,they lie , lie and lie. They have said they have been nominated for 2nd best customer service in the wireless industry ? The amount of different reps I've spoken to makes be beg to defer on that . Fastest network ? Never really got higher then 20 Mbps . Got rid of contracts ? Yeah for people who don't upgrade every 2 years perhaps but if you upgrade yearly or every 24 months like I guess most people here do and even a lot of the average joes do as well it's finance charges they are hiding behind and calling contract free.


    Sent from my iPad using Tapatalk
    03-01-2015 07:18 PM
  5. anon(5719825)'s Avatar
    Yeah but in my opinion they are like car salesmen ....,they lie , lie and lie. They have said they have been nominated for 2nd best customer service in the wireless industry ? The amount of different reps I've spoken to makes be beg to defer on that . Fastest network ? Never really got higher then 20 Mbps . Got rid of contracts ? Yeah for people who don't upgrade every 2 years perhaps but if you upgrade yearly or every 24 months like I guess most people here do and even a lot of the average joes do as well it's finance charges they are hiding behind and calling contract free.


    Sent from my iPad using Tapatalk
    Ok, please move on. Enough already.
    03-01-2015 07:30 PM
  6. lsmachado's Avatar
    Ok, please move on. Enough already.
    Agree. As the saying goes: "You're beating a dead horse". You've made your opinion very, very clear.

    You're going to give yourself ulcers and high blood pressure! Let it go...please!

    Posted via the Android Central App
    anon(5719825) and boogas8 like this.
    03-01-2015 08:02 PM
  7. Shilohcane's Avatar
    These are logical opinions ...I've spoken to 30 different reps and none had a clue ... A good sized sample pool to say they have horrible customer service


    T-mobile wants to use a general claim of saying they have the fastest network and I'm disputing that claim because they aren't. They don't even use a disclaimer


    Sent from my iPad using Tapatalk
    LOL Wrong again....

    Which mobile data provider is best?

    " T-Mobile customers are happy outliers: A whopping 70% say they are satisfied and only 12% dissatisfied with the value of their service. Forty-eight percent of AT&T customers and 43% of Sprint customers say they are satisfied. Verizon is the worst of the bunch: 39% of people say they are satisfied, while 37% say they are dissatisfied."

    Which mobile data provider is best? T-Mobile...
    03-01-2015 11:22 PM
  8. Closingracer's Avatar
    LOL Wrong again....

    Which mobile data provider is best?

    " T-Mobile customers are happy outliers: A whopping 70% say they are satisfied and only 12% dissatisfied with the value of their service. Forty-eight percent of AT&T customers and 43% of Sprint customers say they are satisfied. Verizon is the worst of the bunch: 39% of people say they are satisfied, while 37% say they are dissatisfied."

    Which mobile data provider is best? T-Mobile...
    Wrong ? T-mobile is horrible . I left them because their customer service is CRAP . Oh and I was paying $130 for unlimited 4g data , jump , my phone and tablet data. I am paying $144 a month for Verizon for 10gb of data , note 4 payments , and tablet added on . And this is taxes included. I'll gladly pay $10 to never be with t-mobile again


    I spent 3 months to get rid of them and took talking to over 30 different reps .


    Sent from my iPad using Tapatalk
    03-01-2015 11:25 PM
  9. zorak950's Avatar
    There is no way this can possibly end well, you all know that, right? Best case scenario it goes around and around in circles until someone gets tired. Worst case someone steps over the line and mods get involved.
    03-01-2015 11:29 PM
  10. Shilohcane's Avatar
    Wrong ? T-mobile is horrible . I left them because their customer service is CRAP . Oh and I was paying $130 for unlimited 4g data , jump , my phone and tablet data. I am paying $144 a month for Verizon for 10gb of data , note 4 payments , and tablet added on . And this is taxes included. I'll gladly pay $10 to never be with t-mobile again


    I spent 3 months to get rid of them and took talking to over 30 different reps .


    Sent from my iPad using Tapatalk
    You can't handle the truth.....AT&T and Verizon are Total rips offs that are over charging customers. AT&T and Verizon are Spectrum Bandwidth Squatters on Low band Frequencies and work use their buying power to force cell Manufactures to make phones difficult to switch company without buying a new phone.
    03-01-2015 11:33 PM
  11. Closingracer's Avatar
    You can't handle the truth.....AT&T and Verizon are Total rips offs that over charging customers.
    I can handle the truth. I'm paying $10 more to be with Verizon then deal with t-mobile which included no service inside. I get service and way better customer service with Verizon so far and way less headaches and me Saving money on Advil



    Sent from my iPad using Tapatalk
    03-01-2015 11:35 PM
  12. Shilohcane's Avatar
    I can handle the truth. I'm paying $10 more to be with Verizon then deal with t-mobile which included no service inside. I get service and way better customer service with Verizon so far and way less headaches and me Saving money on Advil



    Sent from my iPad using Tapatalk
    You posted you pay $144 a month with Verizon and I pay $35 a month for T-Mobile/MetroPCS for unlimited everything. Sure I have a speed bump at 1Ghz data but never came close to using that since Comcast has mobile hot-spots all over when I'm not in my home and most business, restaurants and bars have free wi-fi.

    Left AT&T after 8 years of bad signal at my home that made me walk down the street to even talk on the phone. I stood out in the rain for years because that over priced AT&T wouldn't put in a better signal in a major South Florida Metro Area with millions of people. Called AT&T over and over to improve my signal and they told me I needed to give them over $200 for a home cell extender. Since I paid over $100 a month I told them they should pay for it but they didn't care. I canceled my AT&T service the day my contract was up and paid them off in full getting a bill with zero dollars. Ten days after I get a AT&T bill for over $200 claiming I still had a few hours left on that contract since it didn't end till Midnight. Argured with AT&T's customer service and they still didn't care. AT&T only cared when I got a lawyer and suddenly didn't think I owned them anything since I was a great customer that got ripped off by them for 8 years of pathetic cell services.

    Funny I may hate AT&T but don't go on AT&T's board trying to be disruptive.
    03-01-2015 11:49 PM
  13. Closingracer's Avatar
    You posted you pay $144 a month with Verizon and I pay $35 a month for T-Mobile/MetroPCS for unlimited everything. Sure I have a speed bump at 1Ghz data but never came close to using that since Comcast has mobile hot-spots all over when I'm not in my home and most restrants and bars have free wi-fi.

    Left AT&T after 8 years of bad signal at my home that made me walk down the street to even talk on the phone. I stood out in the rain for years because that over priced AT&T wouldn't put in a better signal in a major South Florida Metro Area with millions of people. Called AT&T over and over to improve my signal and they told me I needed to give them over $200 for a home cell extender. Since I paid over $100 a month I told them they should pay for it but they didn't care. I canceled my AT&T service the day my contract was up and paid them off in full getting a bill with zero dollars. Ten days after I get a AT&T bill for over $200 claiming I still had a few hours left on that contract since it didn't end till Midnight. Argured with AT&T's customer service and they still didn't care. AT&T only cared when I got a lawyer and suddenly didn't think I owned them anything since I was a great customer that got ripped off by them for 8 years of pathetic cell services.
    Lol free wifi ...I'll never use them ever not even time warner since who knows if anybody is snooping.


    You don't get unlimited everything because your capped at 1gb of LTE data which I find is so little and not going to deal with slow data for about 18 days. I was paying $130 for unlimited LTE data with t-mobile proper post paid. I use anywhere between 3 gb and 8-9 gb of data per month and use wifi whenever I'm home on my personal network . I don't trust public wifi since anybody on it can be snooping


    Sent from my iPad using Tapatalk
    03-01-2015 11:53 PM
  14. GreenghostUvln's Avatar
    Lol free wifi ...I'll never use them ever not even time warner since who knows if anybody is snooping.


    You don't get unlimited everything because your capped at 1gb of LTE data which I find is so little and not going to deal with slow data for about 18 days. I was paying $130 for unlimited LTE data with t-mobile proper post paid. I use anywhere between 3 gb and 8-9 gb of data per month and use wifi whenever I'm home on my personal network . I don't trust public wifi since anybody on it can be snooping


    Sent from my iPad using Tapatalk
    Well I pay 80 flat for UNLIMITED EVERYTHING.

    Sent from my T-Mobile Galaxy S4 ๐ŸŒŒ
    03-01-2015 11:58 PM
  15. Closingracer's Avatar
    Well I pay 80 flat for UNLIMITED EVERYTHING.

    Sent from my T-Mobile Galaxy S4
    You actually don't since there's taxes .





    Sent from my iPad using Tapatalk
    03-01-2015 11:59 PM
  16. Shilohcane's Avatar
    You actually don't since there's taxes


    Sent from my iPad using Tapatalk
    All Taxes are in my $35 Metro PCS payment. $35 that's it since the taxes are all in that $35.
    03-02-2015 12:01 AM
  17. Closingracer's Avatar
    All Taxes are in my $35 Metro PCS payment. $35 that's it since the taxes are all in that $35.
    Yeah but he is on t-mobile and there is no included tax. Taxes for me at least is around $10-12 bucks so $90 a month ?

    It was $10-12 for me on Verizon and T-mobile


    Sent from my iPad using Tapatalk
    03-02-2015 12:03 AM
  18. GreenghostUvln's Avatar
    You actually don't since there's taxes .





    Sent from my iPad using Tapatalk
    Actually I do my account is only charged about 82$. But since I slap an extra 2 or 3 bucks my account for apps and such I only get charged 80. Sorry for your luck ๐Ÿ€.

    Sent from my T-Mobile Galaxy S4 ๐ŸŒŒ
    03-02-2015 12:08 AM
  19. Closingracer's Avatar
    Actually I do my account is only charged about 82$. But since I slap an extra 2 or 3 bucks my account for apps and such I only get charged 80. Sorry for your luck .

    Sent from my T-Mobile Galaxy S4
    If your on t-mobile proper and post paid they have to charge tax .....and their surcharges ....kind if required .


    Sent from my iPad using Tapatalk
    03-02-2015 12:09 AM
  20. GreenghostUvln's Avatar
    I'm with Nexus girl I'm done.

    Sent from my T-Mobile Galaxy S4 ๐ŸŒŒ
    03-02-2015 12:34 AM
  21. anon(5719825)'s Avatar
    Ok Closingracer, I gave you a chance to back out and leave this alone. You were warned and ignored it.
    jacker, bbycrts, Almeuit and 1 others like this.
    03-02-2015 12:52 AM
  22. HawaiiD's Avatar
    Yeah but t-mobile claims to be the "fastest" .....root metrics says otherwise .....


    My own speed test also disputes that claim ....


    Sent from my iPad using Tapatalk
    I also average much much higher speeds
    Then any of my counter parts here in Hawaii. Almost double mind you of even At&t. I have never seen a Verizon speed tested here to be much over 20-30MB.
    So it does depend on location. I did how however, see 100+ MB xlte speeds posted on the mainland just not here.

    Sent from my Sony Xperia Z3 via the Coconut Wireless \000/
    03-08-2015 02:32 PM
  23. HawaiiD's Avatar
    Using speed tests in the middle on a low populated area and calling true is beyond using a source that supports its position. Using a speed test in a bunch of cities and then averaging them ok but using it in Hawaii or some small city and ignore the big populated ones which have more people on their network is fixing the results ..


    Sent from my iPad using Tapatalk
    Hawaii is small in area but we are dense in population over 1.4 million people live here. Don't sound like much. But it is

    Sent from my Sony Xperia Z3 via the Coconut Wireless \000/
    03-08-2015 02:37 PM
  24. HawaiiD's Avatar
    lol I'm just calling them out for their lies which is great customer service and fastest data ....they have horrible customer service and slow data ....

    And as far as your analogy goes it's comparing apples to oranges. Tvs simply don't do that and I'm fine with their system now for phones. If sprint and t-mobile wanted it they should of spent money .


    Sent from my iPad using Tapatalk
    Closing, you can call T-mobile anything you want till your blue in the face. It won't change the network speeds and or the services Almeuit, and others including me are getting. Root metric, open source, etc, etc. Who cares really? I don't. All we, I care about is what type of service we are getting as individuals with the hard earned cash we make. I don't know why it bothers you so much what T-Mobile claims? You moved on to Verizon that's great for you!

    Sent from my Sony Xperia Z3 via the Coconut Wireless \000/
    03-08-2015 02:53 PM
  25. HawaiiD's Avatar
    Wrong ? T-mobile is horrible . I left them because their customer service is CRAP . Oh and I was paying $130 for unlimited 4g data , jump , my phone and tablet data. I am paying $144 a month for Verizon for 10gb of data , note 4 payments , and tablet added on . And this is taxes included. I'll gladly pay $10 to never be with t-mobile again


    I spent 3 months to get rid of them and took talking to over 30 different reps .


    Sent from my iPad using Tapatalk
    Well, Closingracer your in the minority 12 % I suppose.

    Sent from my Sony Xperia Z3 via the Coconut Wireless \000/
    03-08-2015 03:03 PM
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