05-25-2016 09:10 AM
41 12
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  1. raino's Avatar
    https://www.eff.org/deeplinks/2016/0...ttling-applies

    It isn't just opinion, they actually tested this. And the results are pretty damning.
    Laura Knotek likes this.
    01-04-2016 03:55 PM
  2. Ry's Avatar
    01-04-2016 05:03 PM
  3. Almeuit's Avatar
    Yep this is what I feared when it was announced. They'd go beyond what they said they'd do. The FCC should jump on them for this.

    On that note.. For me I've had binge on disabled on both my lines the day it came out.
    Laura Knotek likes this.
    01-04-2016 07:30 PM
  4. delrey1900's Avatar
    Does it not state that the resolution of the videos will be 480p regardless of settings and signal? That right there should've raised a flag even before this 'news' was released.
    01-04-2016 08:19 PM
  5. raino's Avatar
    Yep this is what I feared when it was announced. They'd go beyond what they said they'd do. The FCC should jump on them for this.
    And they basically called Google/YouTube liars over this.

    The only "optimization" going on, as per the EFF, benefits TMO and not the customer. Uncarrier.

    Does it not state that the resolution of the videos will be 480p regardless of settings and signal? That right there should've raised a flag even before this 'news' was released.
    Yes, but the understanding was that it would come to you at maximum speed available (just downgraded in quality to 480p.) But they're actually also throttling it down to 1.5mbps--even when a service is not a Binge On participant:

    The first result of our test confirms that when Binge On is enabled, T-Mobile throttles all HTML5 video streams to around 1.5Mps, even when the phone is capable of downloading at higher speeds, and regardless of whether or not the video provider enrolled in Binge On.
    Laura Knotek likes this.
    01-04-2016 08:44 PM
  6. Almeuit's Avatar
    And they basically called Google/YouTube liars over this.

    The only "optimization" going on, as per the EFF, benefits TMO and not the customer. Uncarrier.
    Yeah it definitely benefits them since they have less bandwidth going around. It'll be interesting to see if they respond. I really hope the FCC gets involved since it shouldn't be doing this.. And some customers would never be the wiser on why their YouTube videos just buffered all the time.
    Laura Knotek likes this.
    01-04-2016 08:52 PM
  7. clevin's Avatar
    Just turn it off if you want HD.
    01-06-2016 04:38 PM
  8. 20degrees's Avatar
    Just turn it off if you want HD.
    That don't work. I turned it off and it still buffers like crazy. All 3 lines - unlimited data.
    01-06-2016 09:17 PM
  9. Almeuit's Avatar
    That don't work. I turned it off and it still buffers like crazy. All 3 lines - unlimited data.
    What's buffering (which service)? I've watched a bunch of xfinity lately (10+ GB in the past 2 days) with no issue. I've had "Binge On" turned off the whole time though.
    01-06-2016 10:46 PM
  10. 20degrees's Avatar
    What's buffering (which service)? I've watched a bunch of xfinity lately (10+ GB in the past 2 days) with no issue. I've had "Binge On" turned off the whole time though.
    YouTube.
    01-07-2016 03:48 AM
  11. raino's Avatar
    John Legere has replied* via a video. Ironically, in a resolution his Binge On customers can't watch without getting "optimized" down: 1080p.

    T-Mobile adds 14 video services to Binge On program, CEO defends against throttling claims | CrackBerry.com
    Ry likes this.
    01-07-2016 04:10 PM
  12. Ry's Avatar
    BingeOn is flawed and John Legere needs to stop defending it | Android Central

    You see, Mr. Legere, you are offering a service that is on by default and causes problems with services you aren't partnered with.
    T-Mobile CEO John Legere got caught lying by the EFF, and now he’s totally losing it | The Verge

    "Part B of my answer is, who the **** are you, anyway, EFF?" Legere said. "Why are you stirring up so much trouble, and who pays you?"
    The uncarrier is unhinged.
    01-07-2016 05:40 PM
  13. Ry's Avatar


    EFF is not your BFF - John Legere
    01-07-2016 05:42 PM
  14. raino's Avatar
    "Part B of my answer is, who the **** are you, anyway, EFF?" Legere said. "Why are you stirring up so much trouble, and who pays you?"
    Verizon/AT&T/Sprint, obviously. Just like RootMetrics, the FCC, The Verge, BGR, Fierce Wireless, YouTube...

    Edit: from Reddit:

    T-Mobile has an internal program that lets us donate a portion of our paychecks to charity and T-Mobile will match that.

    Who pays the EFF? You do John, you do.
    01-07-2016 05:50 PM
  15. Almeuit's Avatar
    Yeah this isn't looking good. His attempt at defense is actually making it way worse.
    01-07-2016 07:31 PM
  16. LeoRex's Avatar
    This is a lot of furor over an option that takes a couple of clicks to turn off.
    01-07-2016 08:52 PM
  17. 20degrees's Avatar
    This is a lot of furor over an option that takes a couple of clicks to turn off.
    The thing is, it didn't turn off. YouTube on all 3 of my family lines buffer YouTube even with the option turned "off".
    01-07-2016 08:58 PM
  18. raino's Avatar
    This is a lot of furor over an option that takes a couple of clicks to turn off.
    Justifiably so. Most of us didn't turn it on, or ask TMO to do it for us.

    And I can speak for myself, I was never informed that my lines were having it turned on automatically. In fact, when BO first came around, I checked my account and the toggle wasn't there for me, so I thought I was somehow "safe" (excluded.) But a few days ago, I happened to check again while paying my bill and yep--there it was.
    01-07-2016 08:59 PM
  19. Kelly Kearns's Avatar
    I generally don't have a speed higher than 20 mb and I'm not having any issues since Binge On. There is no buffering and I haven't noticed a bit of difference.
    trekgraham likes this.
    01-07-2016 09:02 PM
  20. LeoRex's Avatar
    Justifiably so. Most of us didn't turn it on, or ask TMO to do it for us. And I can speak for myself, I was never informed that my lines were having it turned on automatically.
    I watched the announcement, they made it clear that it would be turned on for everyone a week or so after the event... it was pretty well publicized and Legere talked about how the picked 'opt-out' so people would give it a look before disabling it. Had it been 'opt-in' the percentage of people who checked it out would have been extremely small. Maybe a broadcast SMS message or email was warrented (though, I can't really remember if they did that or not to be honest).

    The thing is, it didn't turn off. YouTube on all 3 of my family lines buffer YouTube even with the option turned "off".
    If that's the case, you are most likely having issues outside of Binge On.... I haven't read of any complaints that it sticks no matter what the setting is.
    01-08-2016 10:05 AM
  21. raino's Avatar
    I watched the announcement, they made it clear that it would be turned on for everyone a week or so after the event... it was pretty well publicized and Legere talked about how the picked 'opt-out' so people would give it a look before disabling it. Maybe a broadcast SMS message or email was warrented (though, I can't really remember if they did that or not to be honest).
    Right. I didn't watch the announcement, but found out soon enough, since I read tech blogs. But how many of TMO's customers do? Regardless, like I went on to say in my post, the BO toggle was NOT initially available in my account. At that time, I assumed I was perhaps somehow excluded (because I have a grandfathered plan,) but the toggle is there in my account as of 12/31. So it's possible that TMO may have been throttling and "optimizing" my lines starting a week out from the announcement, just without giving me the choice to opt out.

    Maybe a broadcast SMS message or email was warrented (though, I can't really remember if they did that or not to be honest).
    Apparently they did send out SMS and/or email messages informing customers, but I never got either, nor did the authorized user or the third non-authorized user on my account. Again, it may have had something to do with my grandfathered plan, but regardless, I never got it.

    What I would like to know is that since BO is an individual line option, did TMO send notifications to all lines on accounts, or just the primary/authorized line?
    01-08-2016 12:23 PM
  22. Ry's Avatar
    IMO, BingeOn is specifically marketed as "using these streaming services won't count against your data allotment". Videos services outside of those partner streaming services should not be throttled.
    01-08-2016 01:49 PM
  23. Kelly Kearns's Avatar
    Right. I didn't watch the announcement, but found out soon enough, since I read tech blogs. But how many of TMO's customers do? Regardless, like I went on to say in my post, the BO toggle was NOT initially available in my account. At that time, I assumed I was perhaps somehow excluded (because I have a grandfathered plan,) but the toggle is there in my account as of 12/31. So it's possible that TMO may have been throttling and "optimizing" my lines starting a week out from the announcement, just without giving me the choice to opt out.



    Apparently they did send out SMS and/or email messages informing customers, but I never got either, nor did the authorized user or the third non-authorized user on my account. Again, it may have had something to do with my grandfathered plan, but regardless, I never got it.

    What I would like to know is that since BO is an individual line option, did TMO send notifications to all lines on accounts, or just the primary/authorized line?
    Have you checked the text options in your account?

    I think also you have another issue happening. I haven't noticed a difference in any streaming at all. My YouTube and others didn't buffer before and don't now.
    01-08-2016 01:59 PM
  24. raino's Avatar
    Have you checked the text options in your account?
    Yes. I get payment notifications (456,) information on how to block third-party charges (459,) etc. Basically all I don't get from TMO are marketing messages. So unless they marked some as big as this as marketing, I see no reason why I (or my two other lineholders) were not informed.

    I think also you have another issue happening. I haven't noticed a difference in any streaming at all. My YouTube and others didn't buffer before and don't now.
    I didn't have any issues after I disabled BO.
    01-09-2016 01:00 AM
  25. Kelly Kearns's Avatar
    Yes. I get payment notifications (456,) information on how to block third-party charges (459,) etc. Basically all I don't get from TMO are marketing messages. So unless they marked some as big as this as marketing, I see no reason why I (or my two other lineholders) were not informed.



    I didn't have any issues after I disabled BO.
    I just checked my messages, I didn't see that I got a text about Binge On and I am the only one that gets all the texts.

    I knew about this because I watched the announcement, live.
    01-09-2016 01:20 AM
41 12

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